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Shutdown problems

By DKRON
Nov 9, 2010
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  1. My computer has just been having trouble shutting down, it will boot up fine and even when i have to eventually hit then power switch to turn it off it won't come up with bad shutdown errors "start windows normally"
     
  2. gbhall

    gbhall TechSpot Chancellor Posts: 2,425   +77

  3. DKRON

    DKRON TS Guru Topic Starter Posts: 568   +25

    Nah using Windows 7 Pro 64bit
     
  4. akannitaoheed

    akannitaoheed TS Rookie Posts: 79

    What is on the display when you shutdown normally? Does it write any error message, hang or shows some screen or something?
     
  5. DKRON

    DKRON TS Guru Topic Starter Posts: 568   +25

    No it just idles saying "shutting down" forever, havn't left it for over half an hour
     
  6. techsuitor

    techsuitor TS Rookie Posts: 131

    if you want to shut it down fast. You can do this :
    • press the Power button and Restart button at the same time for maybe 5 sec. until the fan stops. .

    or you can try what gbhall has said. Actually I always do that trick. ;) lol!
     
  7. DKRON

    DKRON TS Guru Topic Starter Posts: 568   +25

    Yea i have been holding down the power button to power off but that can't be doing the problem any good, prob just making it worse, i will look on that site for a windows 7 verson
     
  8. gbhall

    gbhall TechSpot Chancellor Posts: 2,425   +77

    It's probably the same in Win7. Just open a command box and type shutdown -h which will either respond with help on the options, or 'command not found'
     
  9. techsuitor

    techsuitor TS Rookie Posts: 131

    hmm.. it's an another option too. . please update us whatever happened ..
     
  10. hellokitty[hk]

    hellokitty[hk] Hello, nice to meet you! Posts: 3,435   +145

    Basically just the same thing though, write a batch with:
    shutdown -s -f -t 0
    -f is not mentioned in the article above, but it means force shutdown.
    My guess is that it won't make a difference.
     
  11. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Take a peek into your Windows Event logs (particularly the System and Application log) there might be a clue there why shutdown hangs
     
  12. DKRON

    DKRON TS Guru Topic Starter Posts: 568   +25

    I have been looking through blogs and have tried all that, except the trace when shutting down, but i have managed to get a error to go with anyway, "DRIVER_POWER_STATE_FAILURE"
    I will also attach the dump file for that error
     

    Attached Files:

  13. techsuitor

    techsuitor TS Rookie Posts: 131

    please post the additional dump error.. thanks
     
  14. Archean

    Archean TechSpot Paladin Posts: 5,682   +86

    One dump can only give that much information; anyway, this one specifically came up with CTAudsvc.exe hanging up/cause of the crash, which is Creative Audio Service driver. Either update the driver and remove it temporarily to see whether system shutdown in a stable way.

    Edit:
    I am assuming here that your system is virus/malware free and well protected.
     

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