Inactive Slow computer and trojans

H

hehehenope

Posts: 11   +0
I let my dad use my computer and I'm not sure what he did to it.
He accidentally downloaded some toolbar and when he gave my computer back to me its a total wreck.
It's slow to load up slow to shut down and sometimes it won't even shut down unless I take the battery pack out.
My keyboard died and wouldn't work again until I restarted. I ran virus scans with Norton and it picked up high threat items and tracking cookies.
I checked remove and then set my computer back to factory settings but it didn't fix anything.
And when I start up my computer I get an black error message with white text saying something along the lines of 'something failed due to a recent installation, set your computer back to before installation occured'.
I know there's something seriously wrong with it. Thanks for reading.

I kept getting this popup from Norton> Edit: Image of Norton blocking Avast entry has been reviewed and removed by Bobbye.
 
Welcome to TechSpot! There are many reasons for a slow system- malware is only one of them.

The image you left shows that Norton blocked something from Avast. This is most likely do to having multiple antivirus program running. Only 1 AV should be on the system

If you would like us to check the system for malware, please follow these steps: Preliminary Virus and Malware Removal.

NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
=================================
If you crash with a BSOD again, let me know. I'll either refer you to the forum for that, or try running an Error Check.
===================================
My Guidelines: please read and follow:
  • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
  • Read my instructions carefully. If you don't understand or have a problem, ask me.
  • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
  • Follow the order of the tasks I give you. Order is crucial in cleaning process.
  • File sharing programs should be uninstalled or disabled during the cleaning process..
  • Observe these:
    [o] Don't use any other cleaning programs or scans while I'm helping you.
    [o] Don't use a Registry cleaner or make any changes in the Registry.
    [o] Don't download and install new programs- except those I give you.
  • Please let me know if there is any change in the system.
If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
=====================================
 
Hello Bobbye.
I am going try your 5-step removal instructions.
But first I removed all the programs as you instructed.
I restarted my computer after removal and got a black screen saying Windows needed to verify consistency of a file and it scanned something for a long time.
Then it said it was restoring orphaned files, many over and over.
Then it completed and restarted.
 
mbam log

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.11.06

Windows 7 x86 NTFS
Internet Explorer 8.0.7600.16385
Erica :: ERICA-PC [administrator]

Protection: Disabled

1/11/2012 3:58:55 PM
mbam-log-2012-01-11 (15-58-55).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 163739
Time elapsed: 7 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 
Gmer

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-01-11 16:54:54
Windows 6.1.7600 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 ST925041 rev.0006
Running: ugbgfl8c.exe; Driver: C:\Users\Erica\AppData\Local\Temp\ugloapog.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwAddBootEntry [0xA6199FC4]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwAllocateVirtualMemory [0xA6138510]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateEvent [0xA619C456]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateEventPair [0xA619C4AE]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateIoCompletion [0xA619C5C4]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateMutant [0xA619C3AC]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateSection [0xA619C4FE]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateSemaphore [0xA619C400]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateTimer [0xA619C572]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwDeleteBootEntry [0xA6199FE8]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwFreeVirtualMemory [0xA61385C0]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwLoadDriver [0xA6199DB2]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwModifyBootEntry [0xA619A00C]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwNotifyChangeKey [0xA619C9BC]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwNotifyChangeMultipleKeys [0xA619AAA4]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenEvent [0xA619C486]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenEventPair [0xA619C4D6]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenIoCompletion [0xA619C5EE]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenMutant [0xA619C3D8]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenSection [0xA619C53E]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenSemaphore [0xA619C42E]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenTimer [0xA619C59C]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwProtectVirtualMemory [0xA6138658]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwQueryObject [0xA619A96A]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwSetBootEntryOrder [0xA619A030]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwSetBootOptions [0xA619A054]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwSetSystemInformation [0xA6199E0C]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwSetSystemPowerState [0xA6199F48]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwShutdownSystem [0xA6199F24]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwSystemDebugControl [0xA6199F6C]
SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwVdmControl [0xA619A078]

Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwCreateProcessEx [0xA614C7A2]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ObMakeTemporaryObject

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwSaveKeyEx + 13AD 8187D5D9 1 Byte [06]
.text ntkrnlpa.exe!KiDispatchInterrupt + 5A2 818A2092 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}
.text ntkrnlpa.exe!RtlSidHashLookup + 244 818A9884 4 Bytes [C4, 9F, 19, A6]
.text ntkrnlpa.exe!RtlSidHashLookup + 26C 818A98AC 4 Bytes [10, 85, 13, A6]
.text ntkrnlpa.exe!RtlSidHashLookup + 320 818A9960 8 Bytes [56, C4, 19, A6, AE, C4, 19, ...] {PUSH ESI; LES EBX, DWORD [ECX]; CMPSB ; SCASB ; LES EBX, DWORD [ECX]; CMPSB }
.text ntkrnlpa.exe!RtlSidHashLookup + 32C 818A996C 4 Bytes [C4, C5, 19, A6]
.text ntkrnlpa.exe!RtlSidHashLookup + 348 818A9988 4 Bytes [AC, C3, 19, A6]
.text ...
PAGE ntkrnlpa.exe!ObMakeTemporaryObject 81A43342 5 Bytes JMP A614969C \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software)
PAGE ntkrnlpa.exe!ObInsertObject + 27 81A5D055 5 Bytes JMP A614B174 \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software)
PAGE ntkrnlpa.exe!ZwReplyWaitReceivePortEx + 108 81AA765A 4 Bytes CALL A619B025 \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software)
PAGE ntkrnlpa.exe!ZwAlpcSendWaitReceivePort + 122 81AAF734 4 Bytes CALL A619B03B \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software)
PAGE ntkrnlpa.exe!ZwCreateProcessEx 81B153C8 7 Bytes JMP A614C7A6 \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software)

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\AVAST Software\Avast\AvastSvc.exe[1032] kernel32.dll!SetUnhandledExceptionFilter 772730E2 4 Bytes [C2, 04, 00, 90] {RET 0x4; NOP }
.text C:\Program Files\AVAST Software\Avast\AvastSvc.exe[1032] kernel32.dll!GetBinaryTypeW + 70 772878FC 1 Byte [62]
.text C:\Windows\system32\AUDIODG.EXE[2692] kernel32.dll!GetBinaryTypeW + 70 772878FC 1 Byte [62]
.text C:\Users\Erica\Desktop\ugbgfl8c.exe[4940] kernel32.dll!GetBinaryTypeW + 70 772878FC 1 Byte [62]
.text C:\Program Files\AVAST Software\Avast\AvastUI.exe[4984] kernel32.dll!GetBinaryTypeW + 70 772878FC 1 Byte [62]
.text C:\Windows\system32\ctfmon.exe[5248] kernel32.dll!GetBinaryTypeW + 70 772878FC 1 Byte [62]

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\ADVAPI32.DLL [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)
IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\SHLWAPI.dll [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)
IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\GDI32.dll [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)
IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\USER32.dll [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)
IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\WININET.dll [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)
IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\CRYPT32.dll [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

Device \FileSystem\Ntfs \Ntfs aswSP.SYS (avast! self protection module/AVAST Software)

AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)

Device \Driver\ACPI_HAL \Device\00000046 halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation)

AttachedDevice \Driver\tdx \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume4 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume4 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\tdx \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- Files - GMER 1.0.15 ----

File C:\SwSetup\QuickWeb\dvmexp\bookmark\00_iebookmarkswp877.html 4195 bytes

---- EOF - GMER 1.0.15 ----
 
DDS

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_20
Run by Erica at 16:58:51 on 2012-01-11
Microsoft Windows 7 Starter 6.1.7600.0.1252.1.1033.18.1012.184 [GMT -5:00]
.
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_0cefa6767c6211ec\STacSV.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_0cefa6767c6211ec\aestsrv.exe
C:\SwSetup\QuickWeb\QW.SYS\config\DVMExportService.exe
C:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\MSN Toolbar\Platform\4.0.0369.0\mswinext.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Hewlett-Packard\Shared\hpCaslNotification.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Windows\system32\ctfmon.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0369.0\npwinext.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0369.0\npwinext.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [SysTrayApp] c:\program files\idt\wdm\sttray.exe
mRun: [MSN Toolbar] "c:\program files\msn toolbar\platform\4.0.0369.0\mswinext.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [HP Quick Launch] c:\program files\hewlett-packard\hp quick launch\HPMSGSVC.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [ZumoDrive] "c:\program files\hewlett-packard\hp clouddrive\ZumoLauncher.lnk"
mRun: [HPWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\delayedappstarter.exe 120 c:\program files\hewlett-packard\hp wireless assistant\HPWA_Main.exe /hidden
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpmedi~1.lnk - c:\program files\hewlett-packard\hp media suite\home\ArcStart.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mif5ba~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mif5ba~1\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{914F22E1-DC67-43AD-B7B6-DD87B933E5C2} : DhcpNameServer = 192.168.1.254
Notify: igfxcui - igfxdev.dll
mASetup: {4FB2407C-C8E4-BBC8-BB1C-FCCB2EF5914B} - c:\program files\hewlett-packard\hp media suite\home\HPMediaSuite.exe "/installer"
mASetup: {4FB2AA7C-C8E4-BBC8-BB1C-FAAB2EF5914B} - c:\windows\system32\wscript.exe "c:\program files\hewlett-packard\hp media suite\home\PinItem.vbs"
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\erica\appdata\roaming\mozilla\firefox\profiles\tc43n002.default\
FF - plugin: c:\program files\microsoft silverlight\3.0.40818.0\npctrlui.dll
FF - plugin: c:\program files\msn toolbar\platform\4.0.0369.0\npwinext.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-1-11 435032]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-1-11 314456]
R1 DVMIO;DeviceVM IO Service;c:\windows\system32\drivers\dvmio.sys [2009-11-11 18136]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_x86_neutral_0cefa6767c6211ec\AEstSrv.exe [2010-7-7 81920]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-1-11 20568]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-1-11 55128]
R2 DvmMDES;DeviceVM Meta Data Export Service;c:\swsetup\quickweb\qw.sys\config\DVMExportService.exe [2010-3-31 338168]
R2 HP Support Assistant Service;HP Support Assistant Service;c:\program files\hewlett-packard\hp support framework\HPSA_Service.exe [2011-6-21 85560]
R2 HP Wireless Assistant Service;HP Wireless Assistant Service;c:\program files\hewlett-packard\hp wireless assistant\HPWA_Service.exe [2010-4-5 103992]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files\hewlett-packard\shared\HPDrvMntSvc.exe [2011-3-28 94264]
R2 HPWMISVC;HPWMISVC;c:\program files\hewlett-packard\hp quick launch\HPWMISVC.exe [2010-4-9 26168]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2010-7-7 186912]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2010-7-7 204288]
S3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360]
S3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
S3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk62x86.sys [2009-7-13 311296]
.
=============== Created Last 30 ================
.
2012-01-11 20:57:29 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-01-11 20:57:29 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-01-11 20:26:40 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-01-11 20:26:39 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2012-01-11 20:26:12 41184 ----a-w- c:\windows\avastSS.scr
2012-01-11 20:04:07 -------- d-----w- c:\users\erica\appdata\local\Diagnostics
2012-01-11 19:28:04 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{820a9879-2d58-4ff8-9f2e-0dd6bda5dab2}\offreg.dll
2012-01-11 19:28:00 6823496 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{820a9879-2d58-4ff8-9f2e-0dd6bda5dab2}\mpengine.dll
2012-01-10 04:50:54 2340352 ----a-w- c:\windows\system32\win32k.sys
2012-01-10 04:50:39 2048 ----a-w- c:\windows\system32\tzres.dll
2012-01-10 04:50:30 6823496 ----a-w- c:\programdata\microsoft\windows defender\definition updates\backup\mpengine.dll
2012-01-10 04:48:51 222080 ------w- c:\windows\system32\MpSigStub.exe
2012-01-10 04:46:43 534528 ----a-w- c:\windows\system32\EncDec.dll
2012-01-10 04:46:39 38912 ----a-w- c:\windows\system32\csrsrv.dll
2012-01-10 04:46:29 3901808 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-01-10 04:46:27 3957104 ----a-w- c:\windows\system32\ntkrnlpa.exe
.
==================== Find3M ====================
.
2011-11-13 23:44:52 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-05 04:35:50 981504 ----a-w- c:\windows\system32\wininet.dll
2011-11-05 04:34:15 44544 ----a-w- c:\windows\system32\licmgr10.dll
2011-11-05 03:28:41 386048 ----a-w- c:\windows\system32\html.iec
2011-11-05 02:55:38 1638912 ----a-w- c:\windows\system32\mshtml.tlb
.
============= FINISH: 17:08:32.79 ===============
 
Attach

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Starter
Boot Device: \Device\HarddiskVolume1
Install Date: 11/5/2011 3:36:26 AM
System Uptime: 1/11/2012 3:00:47 PM (2 hours ago)
.
Motherboard: Hewlett-Packard | | 3660
Processor: Intel(R) Atom(TM) CPU N455 @ 1.66GHz | CPU | 1666/667mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 218 GiB total, 185.273 GiB free.
D: is FIXED (NTFS) - 15 GiB total, 2.134 GiB free.
E: is FIXED (FAT32) - 0 GiB total, 0.093 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP5: 11/8/2011 12:48:28 AM - Windows Update
RP6: 11/13/2011 6:05:48 AM - Windows Update
RP7: 11/13/2011 6:48:50 PM - Installed Java(TM) 6 Update 20
RP8: 11/19/2011 11:54:38 AM - Windows Update
RP9: 11/22/2011 4:47:06 PM - Windows Update
RP10: 11/22/2011 5:26:43 PM - HPSF Applying updates
RP11: 11/26/2011 9:16:21 PM - Installed HiJackThis
RP12: 11/29/2011 4:57:11 PM - HPSF Applying updates
RP13: 11/29/2011 5:12:53 PM - Installed HP Support Assistant
RP14: 11/29/2011 5:21:48 PM - Windows Modules Installer
RP15: 11/29/2011 5:24:03 PM - Windows Modules Installer
RP16: 1/9/2012 11:46:38 PM - Windows Update
RP17: 1/11/2012 2:09:50 PM - Windows Update
RP18: 1/11/2012 2:18:53 PM - Windows Update
RP19: 1/11/2012 2:34:17 PM - avast! Free Antivirus Setup
RP20: 1/11/2012 3:06:52 PM - HPSF Applying updates
RP21: 1/11/2012 3:25:37 PM - avast! Free Antivirus Setup
.
==== Installed Programs ======================
.
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader 9.3 MUI
Adobe Shockwave Player
ArcSoft WebCam Companion 3
avast! Free Antivirus
Bejeweled 2 Deluxe
Blasterball 3
Broadcom 802.11 Wireless LAN Adapter
CCleaner
Chuzzle Deluxe
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite
Diner Dash 2 Restaurant Rescue
Dream Chronicles
ESU for Microsoft Windows 7
Faerie Solitaire
FATE
Gem Shop
Hewlett-Packard ACLM.NET v1.1.1.0
HiJackThis
HP CloudDrive
HP Customer Experience Enhancements
HP Game Console
HP Games
HP HomeBase
HP Quick Launch
HP QuickSync
HP QuickWeb Installer
HP Setup
HP Software Framework
HP Support Assistant
HP Update
HP User Guides 0214
HP Wireless Assistant
IDT Audio
Insaniquarium Deluxe
Intel(R) Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
Java Auto Updater
Java(TM) 6 Update 20
Jewel Match 2
Jewel Quest II
Jewel Quest Solitaire
JoJo's Fashion Show
Junk Mail filter update
Mahjongg Artifacts
Malwarebytes Anti-Malware version 1.60.0.1800
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Default Manager
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
Mozilla Firefox 8.0.1 (x86 en-US)
MSN Toolbar
MSN Toolbar Platform
MSVCRT
Penguins!
Plants vs. Zombies
Polar Bowler
Power2Go
Realtek Ethernet Controller Driver For Windows Vista and Later
Realtek USB 2.0 Card Reader
Recovery Manager
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Slingo Deluxe
Synaptics Pointing Device Driver
Times Reader
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office Word 2007 (KB974631)
Update for Office 2007 (KB934528)
Virtual Villagers - The Secret City
Wedding Dash
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
1/11/2012 3:47:46 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.
1/11/2012 3:47:46 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
1/11/2012 3:02:06 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom
1/11/2012 2:38:46 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
1/11/2012 2:36:40 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
1/11/2012 2:26:28 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition 1.117.2549.0).
1/10/2012 2:18:26 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
.
==== End Of File ===========================
 
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:
Click to expand...

(Note: CHKDSK = Error Checking)

Where to set Error Checking up
You can do the Error Check from Command Prompt:
Using the Command Prompt should have been this: Start> Run> type in cmd> type in Chkdsk /f/r followed by a reboot. Chkdsk will start in a few seconds

Or Windows Explorer:
Right click on Start> Explore> My Computer> Right click on Local Drive (usually C)> Properties> Tools> Error Check> check both boxes on the screen that comes up> Apply> Close the message and reboot for the Error Checking to start.

Don't sit and watch- it will take a while. This is normal. System will reboot when finished.

The choices in Error Checking:
  1. CHKDSK or Error Check alone will only scan the current drive but will not fix errors on the disc or attempt to recover bad sectors. Using Start or Enter begins the process without a reboot.
  2. VolumeSpecifies the drive letter other than the Local Drive (followed by a colon), mount point, or volume name.) To have the checking use a different drive, the Command Chkdsk is followed by the drive letter, then a colon such as chkdsk volume E:
  3. File Errors can be found and fixed using the switch /F The nag message that comes up can be closed and the system rebooted to start the checking.
  4. Recovery of readable information in bad sectors can be done by using the switch /R This implies that the /F switch has also been used. Locates bad sectors and recovers readable information (implies /F).The nag message that comes up can be closed and the system rebooted to start the checking.

(Please note: this is not meant to include all of the options available for Error Checking- just the appropriate options here)
=============================================
Then go ahead with the following:
Please note: If you have previously run Combofix and it's still on the system, please uninstall it. Then download the current version and do the scan: Uninstall directions, if needed
  • Click START> then RUN
  • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
--------------------------------------
Expect these- they are normal:
1. If asked to install or or update the Recovery Console, allow. (you will need internet connection for this)
2. Before you run the Combofix scan, please disable any security software you have running.
3. Combofix may need to reboot your computer more than once to do its job this is normal.

Download Combofix from HERE or HEREhttp://www.forospyware.com/sUBs/ComboFix.exe and save to the desktop
  • Double click combofix.exe
    cf-icon.jpg
    & follow the prompts.
  • If prompted for Recovery Console, please allow.
  • Once installed, you should see a blue screen prompt that says:
    • The Recovery Console was successfully installed.[/b]
    • Note: If Combofix was downloaded to a flash drive, the Recovery Console will not install- just bypass and go on.[/b]
    • Note: No query will be made if the Recovery Console is already on the system.
  • .Close/disable all anti virus and anti malware programs
    (If you need help with this, please see HERE)
  • .Close any open browsers.
  • .Click on Yes, to continue scanning for malware
  • .If Combofix asks you to update the program, allow
  • When the scan completes , a report will be generated-it will open a text window. Please paste the C:\ComboFix.txt in next reply..
Re-enable your Antivirus software.
Note 1:Do not mouse-click Combofix's window while it is running. That may cause it to stall.
Note 2:If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion", restart the computer.
Note 3:CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
======================================
To run the Eset Online Virus Scan:
If you use Internet Explorer:
  1. Open the ESETOnlineScan
  2. Skip to #4 to "Continue with the directions"

    If you are using a browser other than Internet Explorer
  3. Open Eset Smart Installer
    [o] Click on the esetsmartinstaller_enu.exelink and save to the desktop.
    [o] Double click on the desktop icon to run.
    [o] After successful installation of the ESET Smart Installer, the ESET Online Scanner will be launched in a new Window
  4. Continue with the directions.
  5. Check 'Yes I accept terms of use.'
  6. Click Start button
  7. Accept any security warnings from your browser.
    esetonlinescannersettings_thumb.jpg
  8. Uncheck 'Remove found threats'
  9. Check 'Scan archives/
  10. Leave remaining settings as is.
  11. Press the Start button.
  12. ESET will then download updates for itself, install itself, and begin scanning your computer. Please wait for the scan to finish.
  13. When the scan completes, press List of found threats
  14. Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
  15. Push the Back button, then Finish
NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
 
Hi Bobbeye.
I tried to run chkdsk on RUN but I get the message "Access Denied as you do not have sufficient privileges. You have to invoke this utility running in elevated mode."
What must I do?
 
You need to right click Command Prompt and click "run as adminstrator". You will then get a "UAC (or User Account Control) prompt" asking for permission to run the program as Adminstrator.

That should work.
 
combofix

ComboFix 12-01-16.02 - Erica 01/16/2012 8:22.1.2 - x86
Microsoft Windows 7 Starter 6.1.7600.0.1252.1.1033.18.1012.231 [GMT -5:00]
Running from: c:\users\Erica\Desktop\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((( Files Created from 2011-12-16 to 2012-01-16 )))))))))))))))))))))))))))))))
.
.
2012-01-16 13:42 . 2012-01-16 13:42 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-01-16 13:08 . 2012-01-16 13:08 56200 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{A36FF7E3-BAE0-45AD-8F42-995533E02D84}\offreg.dll
2012-01-15 04:50 . 2011-11-30 07:21 6823496 ------w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{A36FF7E3-BAE0-45AD-8F42-995533E02D84}\mpengine.dll
2012-01-15 04:48 . 2011-11-19 14:06 67072 ----a-w- c:\windows\system32\packager.dll
2012-01-11 20:57 . 2012-01-11 20:57 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-01-11 20:57 . 2011-12-10 20:24 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-01-11 20:26 . 2011-11-28 17:53 314456 ----a-w- c:\windows\system32\drivers\aswSP.sys
2012-01-11 20:26 . 2011-11-28 17:51 20568 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2012-01-11 20:26 . 2011-11-28 17:52 34392 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2012-01-11 20:26 . 2011-11-28 17:52 52952 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2012-01-11 20:26 . 2011-11-28 17:53 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-01-11 20:26 . 2011-11-28 17:52 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2012-01-11 20:26 . 2011-11-28 18:01 41184 ----a-w- c:\windows\avastSS.scr
2012-01-11 20:26 . 2011-11-28 18:01 199816 ----a-w- c:\windows\system32\aswBoot.exe
2012-01-11 20:04 . 2012-01-11 20:04 -------- d-----w- c:\users\Erica\AppData\Local\Diagnostics
2012-01-11 19:21 . 2011-11-17 05:41 1288984 ----a-w- c:\windows\system32\ntdll.dll
2012-01-11 19:21 . 2011-10-26 04:28 1328640 ----a-w- c:\windows\system32\quartz.dll
2012-01-11 19:21 . 2011-10-26 04:28 514560 ----a-w- c:\windows\system32\qdvd.dll
2012-01-10 04:50 . 2011-11-24 04:23 2340352 ----a-w- c:\windows\system32\win32k.sys
2012-01-10 04:50 . 2011-11-05 04:30 2048 ----a-w- c:\windows\system32\tzres.dll
2012-01-10 04:48 . 2011-11-15 19:29 222080 ------w- c:\windows\system32\MpSigStub.exe
2012-01-10 04:46 . 2011-10-15 05:48 534528 ----a-w- c:\windows\system32\EncDec.dll
2012-01-10 04:46 . 2011-10-26 04:25 38912 ----a-w- c:\windows\system32\csrsrv.dll
2012-01-10 04:46 . 2011-10-26 04:42 3901808 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-01-10 04:46 . 2011-10-26 04:42 3957104 ----a-w- c:\windows\system32\ntkrnlpa.exe
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-11-27 02:17 . 2011-11-27 02:17 388096 ----a-r- c:\users\Erica\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-11-13 23:44 . 2011-11-05 15:25 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-23 15:34 . 2011-11-05 10:16 134104 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2011-11-28 18:01 122512 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00Zecter]
@="{D25B32FE-CB96-491A-98FF-AD59DA382D69}"
[HKEY_CLASSES_ROOT\CLSID\{D25B32FE-CB96-491A-98FF-AD59DA382D69}]
2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\01Zecter]
@="{EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5}"
[HKEY_CLASSES_ROOT\CLSID\{EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5}]
2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\02Zecter]
@="{B3C78E40-6B64-47C3-AE34-60B770881EB8}"
[HKEY_CLASSES_ROOT\CLSID\{B3C78E40-6B64-47C3-AE34-60B770881EB8}]
2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\03Zecter]
@="{622AFE52-33F6-4D9F-9966-E0BC52D7D69D}"
[HKEY_CLASSES_ROOT\CLSID\{622AFE52-33F6-4D9F-9966-E0BC52D7D69D}]
2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\04Zecter]
@="{855156F0-2A0F-11DE-8C30-0800200C9A66}"
[HKEY_CLASSES_ROOT\CLSID\{855156F0-2A0F-11DE-8C30-0800200C9A66}]
2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-04-24 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-04-24 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-04-24 150552]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2010-04-16 1721640]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2009-10-13 186904]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2010-02-26 495708]
"MSN Toolbar"="c:\program files\MSN Toolbar\Platform\4.0.0369.0\mswinext.exe" [2009-11-30 240472]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-07-17 288080]
"HP Quick Launch"="c:\program files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2010-04-09 601144]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-12-11 948672]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-12-22 35760]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]
"ZumoDrive"="c:\program files\Hewlett-Packard\HP CloudDrive\ZumoLauncher.lnk" [2010-05-13 2038]
"HPWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe" [2010-04-05 8192]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2011-11-28 3744552]
"Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2011-12-24 460872]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Media Suite.lnk - c:\program files\Hewlett-Packard\HP Media Suite\Home\ArcStart.exe [2010-4-1 91648]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-07-13 4231168]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-02-09 186912]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2009-10-03 204288]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL3.SYS [2009-07-13 207360]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV3.SYS [2009-07-13 980992]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT3.SYS [2009-07-13 661504]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x86.sys [2009-07-13 311296]
S1 aswSnx;aswSnx; [x]
S1 aswSP;aswSP; [x]
S1 DVMIO;DeviceVM IO Service;c:\windows\system32\DRIVERS\dvmio.sys [2009-11-11 18136]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_0cefa6767c6211ec\aestsrv.exe [2009-03-03 81920]
S2 aswFsBlk;aswFsBlk; [x]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-11-28 55128]
S2 DvmMDES;DeviceVM Meta Data Export Service;c:\swsetup\QuickWeb\QW.SYS\config\DVMExportService.exe [2010-04-01 338168]
S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files\Hewlett-Packard\HP Support Framework\hpsa_service.exe [2011-06-21 85560]
S2 HP Wireless Assistant Service;HP Wireless Assistant Service;c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-04-05 103992]
S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-03-28 94264]
S2 HPWMISVC;HPWMISVC;c:\program files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-04-09 26168]
S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2011-12-24 652872]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-10 20464]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ SSDPSRV upnphost SCardSvr TBS FontCache fdrespub AppIDSvc QWAVE wcncsvc
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{4FB2407C-C8E4-BBC8-BB1C-FCCB2EF5914B}]
2010-04-19 03:47 702464 ----a-w- c:\program files\Hewlett-Packard\HP Media Suite\Home\HPMediaSuite.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{4FB2AA7C-C8E4-BBC8-BB1C-FAAB2EF5914B}]
2009-07-14 01:14 141824 ----a-w- c:\windows\System32\wscript.exe
.
Contents of the 'Scheduled Tasks' folder
.
2012-01-11 c:\windows\Tasks\HPCeeScheduleForErica.job
- c:\program files\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-01-05 10:53]
.
.
------- Supplementary Scan -------
.
IE: E&xport to Microsoft Excel - c:\progra~1\MIF5BA~1\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\users\Erica\AppData\Roaming\Mozilla\Firefox\Profiles\tc43n002.default\
.
- - - - ORPHANS REMOVED - - - -
.
AddRemove-{CA43FE4F-9FF2-4AD7-88F0-CC3BAC17B226} - c:\program files\InstallShield Installation Information\{CA43FE4F-9FF2-4AD7-88F0-CC3BAC17B226}\setup.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(4112)
c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
c:\program files\Hewlett-Packard\HP Support Framework\Resources\HPSFMessenger\HPSFTaskbar.dll
.
Completion time: 2012-01-16 08:53:00
ComboFix-quarantined-files.txt 2012-01-16 13:52
.
Pre-Run: 198,416,547,840 bytes free
Post-Run: 199,018,811,392 bytes free
.
- - End Of File - - 2B317464E594B21EDDE53AEB84FD3C9D
 
Sorry- misplaced your thread!

Combofix looks good, just a few entries to remove:

Please run this Custom CFScript:

  • [1]. Close any open browsers.
    [2]. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    [3]. Open notepad> click on Format> Uncheck 'Word Wrap> and copy/paste the text in the code below into it:
Code: 
File::
c:\users\Erica\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
DDS::
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

Clearjavacache::
Save this as CFScript.txt, in the same location as ComboFix.exe
CFScriptB-4.gif


Referring to the picture above, drag CFScript into ComboFix.exe

When finished, it will produce a log for you at C:\ComboFix.txt . Please paste into to your next reply.
====================
Please update Java: Java Updates . Uninstall any earlier versions in Add/Remove Programs as they are vulnerabilities for the system.

Be sure to check all download screens for any pre-check toolbars or BHO> if found, remove the check before the download..
========================
Please let me know how the system is doing now.
 
That's okay about misplacing the thread.
I understand you must be busy.
I did what you said and pulled the .txt file onto ComboFix and it opened.
Then it said there is a newer version and to update so I chose yes.
It updated, closed, and reopened ComboFix.
I don't know if this affected the the scan or not because when it restarted I didn't get to pull the file into ComboFix again.
If I need to rescan let me know.
Here is the log:

ComboFix 12-01-21.02 - Erica 01/22/2012 2:40.2.2 - x86
Microsoft Windows 7 Starter 6.1.7600.0.1252.1.1033.18.1012.348 [GMT -5:00]
Running from: c:\users\Erica\Desktop\ComboFix.exe
Command switches used :: c:\users\Erica\Desktop\cfscript.txt
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
FILE ::
"c:\users\Erica\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe"
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Erica\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
.
.
((((((((((((((((((((((((( Files Created from 2011-12-22 to 2012-01-22 )))))))))))))))))))))))))))))))
.
.
2012-01-22 08:00 . 2012-01-22 08:00 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-01-22 00:09 . 2012-01-22 00:09 9310 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TEXTBOX.JS
2012-01-22 00:09 . 2012-01-22 00:09 8646 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TILEBOX.JS
2012-01-22 00:09 . 2012-01-22 00:09 6429 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\UICORE.JS
2012-01-22 00:09 . 2012-01-22 00:09 63115 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\USERTILE.JS
2012-01-22 00:09 . 2012-01-22 00:09 4599 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\UIRESOURCE.JS
2012-01-22 00:09 . 2012-01-22 00:09 8613 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\SAVEDUSER.JS
2012-01-22 00:09 . 2012-01-22 00:09 5927 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TEXT.JS
2012-01-22 00:09 . 2012-01-22 00:09 1651 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\QUERYSTRING.JS
2012-01-22 00:09 . 2012-01-22 00:09 6910 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\NEWUSERCOMM.JS
2012-01-22 00:09 . 2012-01-22 00:09 8288 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\IMAGE.JS
2012-01-22 00:09 . 2012-01-22 00:09 6208 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\LINK.JS
2012-01-22 00:09 . 2012-01-22 00:09 18541 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\LOCALIZATION.JS
2012-01-22 00:08 . 2012-01-22 00:08 51852 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\EXTERNALWRAPPER.JS
2012-01-22 00:08 . 2012-01-22 00:08 20719 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\DIVWRAPPER.JS
2012-01-22 00:08 . 2012-01-22 00:08 8782 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\BUTTON.JS
2012-01-22 00:08 . 2012-01-22 00:08 7271 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\CHECKBOX.JS
2012-01-22 00:08 . 2012-01-22 00:08 23327 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\COMBOBOX.JS
2012-01-20 22:11 . 2012-01-06 04:19 6557240 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{C1A1D352-C841-4013-9760-DAD2C3A72E92}\mpengine.dll
2012-01-16 14:02 . 2012-01-16 14:02 -------- d-----w- c:\program files\ESET
2012-01-15 04:48 . 2011-11-19 14:06 67072 ----a-w- c:\windows\system32\packager.dll
2012-01-11 20:57 . 2012-01-11 20:57 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-01-11 20:57 . 2011-12-10 20:24 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-01-11 20:26 . 2011-11-28 17:53 314456 ----a-w- c:\windows\system32\drivers\aswSP.sys
2012-01-11 20:26 . 2011-11-28 17:51 20568 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2012-01-11 20:26 . 2011-11-28 17:52 34392 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2012-01-11 20:26 . 2011-11-28 17:52 52952 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2012-01-11 20:26 . 2011-11-28 17:53 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-01-11 20:26 . 2011-11-28 17:52 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2012-01-11 20:26 . 2011-11-28 18:01 41184 ----a-w- c:\windows\avastSS.scr
2012-01-11 20:26 . 2011-11-28 18:01 199816 ----a-w- c:\windows\system32\aswBoot.exe
2012-01-11 20:04 . 2012-01-11 20:04 -------- d-----w- c:\users\Erica\AppData\Local\Diagnostics
2012-01-11 19:21 . 2011-11-17 05:41 1288984 ----a-w- c:\windows\system32\ntdll.dll
2012-01-11 19:21 . 2011-10-26 04:28 1328640 ----a-w- c:\windows\system32\quartz.dll
2012-01-11 19:21 . 2011-10-26 04:28 514560 ----a-w- c:\windows\system32\qdvd.dll
2012-01-10 04:50 . 2011-11-24 04:23 2340352 ----a-w- c:\windows\system32\win32k.sys
2012-01-10 04:50 . 2011-11-05 04:30 2048 ----a-w- c:\windows\system32\tzres.dll
2012-01-10 04:48 . 2011-11-15 19:29 222080 ------w- c:\windows\system32\MpSigStub.exe
2012-01-10 04:46 . 2011-10-15 05:48 534528 ----a-w- c:\windows\system32\EncDec.dll
2012-01-10 04:46 . 2011-10-26 04:25 38912 ----a-w- c:\windows\system32\csrsrv.dll
2012-01-10 04:46 . 2011-10-26 04:42 3901808 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-01-10 04:46 . 2011-10-26 04:42 3957104 ----a-w- c:\windows\system32\ntkrnlpa.exe
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-11-13 23:44 . 2011-11-05 15:25 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-23 15:34 . 2011-11-05 10:16 134104 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2011-11-28 18:01 122512 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00Zecter]
@="{D25B32FE-CB96-491A-98FF-AD59DA382D69}"
[HKEY_CLASSES_ROOT\CLSID\{D25B32FE-CB96-491A-98FF-AD59DA382D69}]
2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\01Zecter]
@="{EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5}"
[HKEY_CLASSES_ROOT\CLSID\{EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5}]
2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\02Zecter]
@="{B3C78E40-6B64-47C3-AE34-60B770881EB8}"
[HKEY_CLASSES_ROOT\CLSID\{B3C78E40-6B64-47C3-AE34-60B770881EB8}]
2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\03Zecter]
@="{622AFE52-33F6-4D9F-9966-E0BC52D7D69D}"
[HKEY_CLASSES_ROOT\CLSID\{622AFE52-33F6-4D9F-9966-E0BC52D7D69D}]
2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\04Zecter]
@="{855156F0-2A0F-11DE-8C30-0800200C9A66}"
[HKEY_CLASSES_ROOT\CLSID\{855156F0-2A0F-11DE-8C30-0800200C9A66}]
2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-04-24 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-04-24 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-04-24 150552]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2010-04-16 1721640]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2009-10-13 186904]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2010-02-26 495708]
"MSN Toolbar"="c:\program files\MSN Toolbar\Platform\4.0.0369.0\mswinext.exe" [2009-11-30 240472]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-07-17 288080]
"HP Quick Launch"="c:\program files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2010-04-09 601144]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-12-11 948672]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-12-22 35760]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]
"ZumoDrive"="c:\program files\Hewlett-Packard\HP CloudDrive\ZumoLauncher.lnk" [2010-05-13 2038]
"HPWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe" [2010-04-05 8192]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2011-11-28 3744552]
"Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2011-12-24 460872]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Media Suite.lnk - c:\program files\Hewlett-Packard\HP Media Suite\Home\ArcStart.exe [2010-4-1 91648]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-07-13 4231168]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-02-09 186912]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2009-10-03 204288]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL3.SYS [2009-07-13 207360]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV3.SYS [2009-07-13 980992]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT3.SYS [2009-07-13 661504]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x86.sys [2009-07-13 311296]
S1 aswSnx;aswSnx; [x]
S1 aswSP;aswSP; [x]
S1 DVMIO;DeviceVM IO Service;c:\windows\system32\DRIVERS\dvmio.sys [2009-11-11 18136]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_0cefa6767c6211ec\aestsrv.exe [2009-03-03 81920]
S2 aswFsBlk;aswFsBlk; [x]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-11-28 55128]
S2 DvmMDES;DeviceVM Meta Data Export Service;c:\swsetup\QuickWeb\QW.SYS\config\DVMExportService.exe [2010-04-01 338168]
S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files\Hewlett-Packard\HP Support Framework\hpsa_service.exe [2011-06-21 85560]
S2 HP Wireless Assistant Service;HP Wireless Assistant Service;c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-04-05 103992]
S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-03-28 94264]
S2 HPWMISVC;HPWMISVC;c:\program files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-04-09 26168]
S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2011-12-24 652872]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-10 20464]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ SSDPSRV upnphost SCardSvr TBS FontCache fdrespub AppIDSvc QWAVE wcncsvc
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{4FB2407C-C8E4-BBC8-BB1C-FCCB2EF5914B}]
2010-04-19 03:47 702464 ----a-w- c:\program files\Hewlett-Packard\HP Media Suite\Home\HPMediaSuite.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{4FB2AA7C-C8E4-BBC8-BB1C-FAAB2EF5914B}]
2009-07-14 01:14 141824 ----a-w- c:\windows\System32\wscript.exe
.
Contents of the 'Scheduled Tasks' folder
.
2012-01-11 c:\windows\Tasks\HPCeeScheduleForErica.job
- c:\program files\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-01-05 10:53]
.
.
------- Supplementary Scan -------
.
IE: E&xport to Microsoft Excel - c:\progra~1\MIF5BA~1\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\users\Erica\AppData\Roaming\Mozilla\Firefox\Profiles\tc43n002.default\
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2012-01-22 03:09:24
ComboFix-quarantined-files.txt 2012-01-22 08:09
ComboFix2.txt 2012-01-16 13:53
.
Pre-Run: 198,458,277,888 bytes free
Post-Run: 198,447,738,880 bytes free
.
- - End Of File - - FCFDA477AFC1B1A5472E41B7EA4B61D1
 
Oh and I'm sorry.
The computer seems to be doing much better now.
Faster than it's been in a long time!
Thank you.=o)
 
I did what you said and pulled the .txt file onto ComboFix and it opened.
Then it said there is a newer version and to update so I chose yes.
It updated, closed, and reopened ComboFix.
I don't know if this affected the the scan or not because when it restarted I didn't get to pull the file into ComboFix again.
Click to expand...

You did good! Everything right. After you run the script, there is nothing to 'pull' into Combofix. It has run already. :)

I'm going to take a lunch break and will check the new Combofix log in a bit. If I find any more removals, I'll write some more script to run. If not, we'll go on.
 
Okay, Combofix looks good.

You should update the Adobe Reader: Visit this Adobe Reader site often . Uninstall any earlier updates as they are vulnerabilities.
-------------------------------
Eset logs was clean and system is running faster! So we have resolved the problems! A tip for you: You have had your mini for several months now. All manufacturers pre-load a lot of 'stuff' before the ship. HP has all of the following installed. You might want to check them out and if you don't need/want/use any of them, uninstall it. OR: If you want to keep the program, all or most don't need to start on boot, so you could gather a bit more speed by unchecking then.
====================================
Remove all of the tools we used and the files and folders they created
  • Uninstall ComboFix and all Backups of the files it deleted
    [o] Click START> then RUN
    [o] Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
  • Download OTCleanIt by OldTimer and save it to your Desktop.
    [o] Double click OTCleanIt.exe.
    [o] Click the CleanUp! button.
    [o] If you are prompted to Reboot during the cleanup, select Yes.
    [o]The tool will delete itself once it finishes.
    Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.
    Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
  • Set a new, clean Restore Point
    [o] Click on Start> right click on Computer> Properties
    [o] Select System Protection
    [o] Click on the Create button (near bottom)
    [o] Type a name for the Restore Point
    [o] Click on Create again to save the restore point.
  • Deleting all but the most recent System Protection point in Windows 7
    [o] Click Start> Computer> right click the C Drive and choose Properties> enter.
    [o] Click Disk Cleanup from there.
    image2.png

    [o] Click Clean up system files
    This restarts Disk Cleanup to run in elevated mode.
    [o] Click the More Options tab
    w7-srp2.png

    [o] Click the Clean up under System Restore and Shadow Copies.
    [o] Click OK.
    [o] You will get a confirmation screen> Just click Delete.
    [o] Click OK on the Disk Cleanup Screen.
    [o] Click Delete Files on the Confirmation screen.
image6.png

This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
Images courtesy lytebyte.

Empty the Recycle Bin
=========================================
Here are some Tips for added security and safer browsing: (Links are in Bold Blue)
  1. Browser Security
    [o] Safe Settings (Please ignore the suggestion to use the Registry Editor in this section "Creating a Custom Security Zone")
    [o] ZonedOut. This manages the Zones in Internet Explorer. (For IE7 and IE8, Windows 2000 thru Vista. No Windows 7)
    [o] Replace the Host Files
    [o] Google Toolbar Pop Up Blocker
    [o]Web of Trust (WOT) Site Advisor. Traffic-light rating symbols show which rate the site for Trustworthiness, Vendor Reliability, Privacy, Child Safety.
  2. Have layered Security:
    [o]Antivirus :(only one):Both of the following programs are free and known to be good:
    [o]Avira-AntiVir-Personal-Free-Antivirus
    [o]Avast-Free Antivirus
    [o]Firewall (only one): Use bi-directional firewall. Both of the following programs are free and known to be good:
    [o]Comodo
    [o]Zone Alarm
  3. Antimalware: I recommend all of the following:
    [o]Spywareblaster: SpywareBlaster protects against bad ActiveX.
    [o]Spybot Search & Destroy
  4. Updates: Stay current:
    [o] the Microsoft Download Sitefrequently. All updates marked Critical and the current SP updates.
    [o]Adobe Reader Install current, uninstall old.
    [o]Java Updates Install current, uninstall old.
  5. Tracking Cookies
    Reset Cookie:
    [o]For Internet Explorer: Internet Options (through Tools or Control Panel) Privacy tab> Advanced button> check 'override automatic Cookie handling'> check 'accept first party Cookies'> check 'Block third party Cookies'> check 'allow per session Cookies'> Apply> OK.
    [o]For Firefox: Tools> Options> Privacy> Cookies> check ‘accept Cookies from Sites’> Uncheck 'accept third party Cookies'> Set Keep until 'they expire'. This will allow you to keep Cookies for registered sites and prevent or remove others. (Note: for Firefox v3.5, after Privacy click on 'use custom settings for History.')
    I suggest using the following two add-on for Firefox. They will prevent the Tracking Cookies that come from ads and banners and other sources:
    AdBlock Plus
    Easy List
    [o]For Chrome: Tools> Options> Under The Hood> Privacy Section> CHECK 'Restrict how third party Cookies can be used'> Close.
  6. Do regular Maintenance
    Clean the temporary internet files often:
    [o] Temporary File Cleaner]
    or
    [o] ATF Cleaner by Atribune
  7. Restore Points:
    [o]See System Restore Guide
  8. Safe Email Handling
    [o] Don't open email from anyone you don't know.
    [o] Don't open Attachments in the email. Safe to your desktop and scan for viruses using a right click
    [o] Don't leave your personal email address on the internet. Have a separate email account at one of the free web-based emails like Yahoo.
Please let me know if you find any bad link.

Let me know if you have any questions.
 
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