Slow computer and trojans

Inactive
By hehehenope
Jan 9, 2012
  1. I let my dad use my computer and I'm not sure what he did to it.
    He accidentally downloaded some toolbar and when he gave my computer back to me its a total wreck.
    It's slow to load up slow to shut down and sometimes it won't even shut down unless I take the battery pack out.
    My keyboard died and wouldn't work again until I restarted. I ran virus scans with Norton and it picked up high threat items and tracking cookies.
    I checked remove and then set my computer back to factory settings but it didn't fix anything.
    And when I start up my computer I get an black error message with white text saying something along the lines of 'something failed due to a recent installation, set your computer back to before installation occured'.
    I know there's something seriously wrong with it. Thanks for reading.

    I kept getting this popup from Norton> Edit: Image of Norton blocking Avast entry has been reviewed and removed by Bobbye.
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Welcome to TechSpot! There are many reasons for a slow system- malware is only one of them.

    The image you left shows that Norton blocked something from Avast. This is most likely do to having multiple antivirus program running. Only 1 AV should be on the system

    If you would like us to check the system for malware, please follow these steps: Preliminary Virus and Malware Removal.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
    =================================
    If you crash with a BSOD again, let me know. I'll either refer you to the forum for that, or try running an Error Check.
    ===================================
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    • Please let me know if there is any change in the system.
    If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
    =====================================
  3. hehehenope

    hehehenope Newcomer, in training Topic Starter

    Hello Bobbye.
    I am going try your 5-step removal instructions.
    But first I removed all the programs as you instructed.
    I restarted my computer after removal and got a black screen saying Windows needed to verify consistency of a file and it scanned something for a long time.
    Then it said it was restoring orphaned files, many over and over.
    Then it completed and restarted.
  4. hehehenope

    hehehenope Newcomer, in training Topic Starter

    mbam log

    Malwarebytes Anti-Malware (Trial) 1.60.0.1800
    www.malwarebytes.org

    Database version: v2012.01.11.06

    Windows 7 x86 NTFS
    Internet Explorer 8.0.7600.16385
    Erica :: ERICA-PC [administrator]

    Protection: Disabled

    1/11/2012 3:58:55 PM
    mbam-log-2012-01-11 (15-58-55).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 163739
    Time elapsed: 7 minute(s), 31 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
  5. hehehenope

    hehehenope Newcomer, in training Topic Starter

    Gmer

    GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit scan 2012-01-11 16:54:54
    Windows 6.1.7600 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 ST925041 rev.0006
    Running: ugbgfl8c.exe; Driver: C:\Users\Erica\AppData\Local\Temp\ugloapog.sys


    ---- System - GMER 1.0.15 ----

    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwAddBootEntry [0xA6199FC4]
    SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwAllocateVirtualMemory [0xA6138510]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateEvent [0xA619C456]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateEventPair [0xA619C4AE]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateIoCompletion [0xA619C5C4]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateMutant [0xA619C3AC]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateSection [0xA619C4FE]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateSemaphore [0xA619C400]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwCreateTimer [0xA619C572]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwDeleteBootEntry [0xA6199FE8]
    SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwFreeVirtualMemory [0xA61385C0]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwLoadDriver [0xA6199DB2]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwModifyBootEntry [0xA619A00C]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwNotifyChangeKey [0xA619C9BC]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwNotifyChangeMultipleKeys [0xA619AAA4]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenEvent [0xA619C486]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenEventPair [0xA619C4D6]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenIoCompletion [0xA619C5EE]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenMutant [0xA619C3D8]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenSection [0xA619C53E]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenSemaphore [0xA619C42E]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwOpenTimer [0xA619C59C]
    SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwProtectVirtualMemory [0xA6138658]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwQueryObject [0xA619A96A]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwSetBootEntryOrder [0xA619A030]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwSetBootOptions [0xA619A054]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwSetSystemInformation [0xA6199E0C]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwSetSystemPowerState [0xA6199F48]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwShutdownSystem [0xA6199F24]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwSystemDebugControl [0xA6199F6C]
    SSDT \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software) ZwVdmControl [0xA619A078]

    Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwCreateProcessEx [0xA614C7A2]
    Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ObMakeTemporaryObject

    ---- Kernel code sections - GMER 1.0.15 ----

    .text ntkrnlpa.exe!ZwSaveKeyEx + 13AD 8187D5D9 1 Byte [06]
    .text ntkrnlpa.exe!KiDispatchInterrupt + 5A2 818A2092 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}
    .text ntkrnlpa.exe!RtlSidHashLookup + 244 818A9884 4 Bytes [C4, 9F, 19, A6]
    .text ntkrnlpa.exe!RtlSidHashLookup + 26C 818A98AC 4 Bytes [10, 85, 13, A6]
    .text ntkrnlpa.exe!RtlSidHashLookup + 320 818A9960 8 Bytes [56, C4, 19, A6, AE, C4, 19, ...] {PUSH ESI; LES EBX, DWORD [ECX]; CMPSB ; SCASB ; LES EBX, DWORD [ECX]; CMPSB }
    .text ntkrnlpa.exe!RtlSidHashLookup + 32C 818A996C 4 Bytes [C4, C5, 19, A6]
    .text ntkrnlpa.exe!RtlSidHashLookup + 348 818A9988 4 Bytes [AC, C3, 19, A6]
    .text ...
    PAGE ntkrnlpa.exe!ObMakeTemporaryObject 81A43342 5 Bytes JMP A614969C \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software)
    PAGE ntkrnlpa.exe!ObInsertObject + 27 81A5D055 5 Bytes JMP A614B174 \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software)
    PAGE ntkrnlpa.exe!ZwReplyWaitReceivePortEx + 108 81AA765A 4 Bytes CALL A619B025 \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software)
    PAGE ntkrnlpa.exe!ZwAlpcSendWaitReceivePort + 122 81AAF734 4 Bytes CALL A619B03B \SystemRoot\System32\Drivers\aswSnx.SYS (avast! Virtualization Driver/AVAST Software)
    PAGE ntkrnlpa.exe!ZwCreateProcessEx 81B153C8 7 Bytes JMP A614C7A6 \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software)

    ---- User code sections - GMER 1.0.15 ----

    .text C:\Program Files\AVAST Software\Avast\AvastSvc.exe[1032] kernel32.dll!SetUnhandledExceptionFilter 772730E2 4 Bytes [C2, 04, 00, 90] {RET 0x4; NOP }
    .text C:\Program Files\AVAST Software\Avast\AvastSvc.exe[1032] kernel32.dll!GetBinaryTypeW + 70 772878FC 1 Byte [62]
    .text C:\Windows\system32\AUDIODG.EXE[2692] kernel32.dll!GetBinaryTypeW + 70 772878FC 1 Byte [62]
    .text C:\Users\Erica\Desktop\ugbgfl8c.exe[4940] kernel32.dll!GetBinaryTypeW + 70 772878FC 1 Byte [62]
    .text C:\Program Files\AVAST Software\Avast\AvastUI.exe[4984] kernel32.dll!GetBinaryTypeW + 70 772878FC 1 Byte [62]
    .text C:\Windows\system32\ctfmon.exe[5248] kernel32.dll!GetBinaryTypeW + 70 772878FC 1 Byte [62]

    ---- User IAT/EAT - GMER 1.0.15 ----

    IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\ADVAPI32.DLL [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)
    IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\SHLWAPI.dll [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)
    IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\GDI32.dll [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)
    IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\USER32.dll [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)
    IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\WININET.dll [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)
    IAT C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe[2736] @ C:\Windows\system32\CRYPT32.dll [KERNEL32.dll!GetProcAddress] [756F5E25] C:\Windows\system32\apphelp.dll (Application Compatibility Client Library/Microsoft Corporation)

    ---- Devices - GMER 1.0.15 ----

    Device \FileSystem\Ntfs \Ntfs aswSP.SYS (avast! self protection module/AVAST Software)

    AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
    AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)

    Device \Driver\ACPI_HAL \Device\00000046 halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation)

    AttachedDevice \Driver\tdx \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
    AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
    AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
    AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
    AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
    AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
    AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
    AttachedDevice \Driver\volmgr \Device\HarddiskVolume4 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
    AttachedDevice \Driver\volmgr \Device\HarddiskVolume4 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
    AttachedDevice \Driver\tdx \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
    AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

    ---- Files - GMER 1.0.15 ----

    File C:\SwSetup\QuickWeb\dvmexp\bookmark\00_iebookmarkswp877.html 4195 bytes

    ---- EOF - GMER 1.0.15 ----
  6. hehehenope

    hehehenope Newcomer, in training Topic Starter

    DDS

    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_20
    Run by Erica at 16:58:51 on 2012-01-11
    Microsoft Windows 7 Starter 6.1.7600.0.1252.1.1033.18.1012.184 [GMT -5:00]
    .
    AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
    SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_0cefa6767c6211ec\STacSV.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\WLANExt.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_0cefa6767c6211ec\aestsrv.exe
    C:\SwSetup\QuickWeb\QW.SYS\config\DVMExportService.exe
    C:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\System32\igfxtray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\IDT\WDM\sttray.exe
    C:\Program Files\MSN Toolbar\Platform\4.0.0369.0\mswinext.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Hp\HP Software Update\hpwuschd2.exe
    C:\Program Files\Hewlett-Packard\HP CloudDrive\zumodrive.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
    C:\Program Files\Hewlett-Packard\HP Support Framework\hpsa_service.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe
    C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
    C:\Program Files\Hewlett-Packard\Shared\hpCaslNotification.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Windows\system32\ctfmon.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\conhost.exe
    .
    ============== Pseudo HJT Report ===============
    .
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
    BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0369.0\npwinext.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0369.0\npwinext.dll
    TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
    mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
    mRun: [SysTrayApp] c:\program files\idt\wdm\sttray.exe
    mRun: [MSN Toolbar] "c:\program files\msn toolbar\platform\4.0.0369.0\mswinext.exe"
    mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
    mRun: [HP Quick Launch] c:\program files\hewlett-packard\hp quick launch\HPMSGSVC.exe
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
    mRun: [<NO NAME>]
    mRun: [ZumoDrive] "c:\program files\hewlett-packard\hp clouddrive\ZumoLauncher.lnk"
    mRun: [HPWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\delayedappstarter.exe 120 c:\program files\hewlett-packard\hp wireless assistant\HPWA_Main.exe /hidden
    mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
    mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpmedi~1.lnk - c:\program files\hewlett-packard\hp media suite\home\ArcStart.exe
    mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mif5ba~1\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mif5ba~1\office12\REFIEBAR.DLL
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    TCP: DhcpNameServer = 192.168.1.254
    TCP: Interfaces\{914F22E1-DC67-43AD-B7B6-DD87B933E5C2} : DhcpNameServer = 192.168.1.254
    Notify: igfxcui - igfxdev.dll
    mASetup: {4FB2407C-C8E4-BBC8-BB1C-FCCB2EF5914B} - c:\program files\hewlett-packard\hp media suite\home\HPMediaSuite.exe "/installer"
    mASetup: {4FB2AA7C-C8E4-BBC8-BB1C-FAAB2EF5914B} - c:\windows\system32\wscript.exe "c:\program files\hewlett-packard\hp media suite\home\PinItem.vbs"
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - c:\users\erica\appdata\roaming\mozilla\firefox\profiles\tc43n002.default\
    FF - plugin: c:\program files\microsoft silverlight\3.0.40818.0\npctrlui.dll
    FF - plugin: c:\program files\msn toolbar\platform\4.0.0369.0\npwinext.dll
    FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-1-11 435032]
    R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-1-11 314456]
    R1 DVMIO;DeviceVM IO Service;c:\windows\system32\drivers\dvmio.sys [2009-11-11 18136]
    R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
    R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_x86_neutral_0cefa6767c6211ec\AEstSrv.exe [2010-7-7 81920]
    R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-1-11 20568]
    R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-1-11 55128]
    R2 DvmMDES;DeviceVM Meta Data Export Service;c:\swsetup\quickweb\qw.sys\config\DVMExportService.exe [2010-3-31 338168]
    R2 HP Support Assistant Service;HP Support Assistant Service;c:\program files\hewlett-packard\hp support framework\HPSA_Service.exe [2011-6-21 85560]
    R2 HP Wireless Assistant Service;HP Wireless Assistant Service;c:\program files\hewlett-packard\hp wireless assistant\HPWA_Service.exe [2010-4-5 103992]
    R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files\hewlett-packard\shared\HPDrvMntSvc.exe [2011-3-28 94264]
    R2 HPWMISVC;HPWMISVC;c:\program files\hewlett-packard\hp quick launch\HPWMISVC.exe [2010-4-9 26168]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
    S3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
    S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2010-7-7 186912]
    S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2010-7-7 204288]
    S3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360]
    S3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
    S3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504]
    S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk62x86.sys [2009-7-13 311296]
    .
    =============== Created Last 30 ================
    .
    2012-01-11 20:57:29 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
    2012-01-11 20:57:29 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2012-01-11 20:26:40 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
    2012-01-11 20:26:39 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
    2012-01-11 20:26:12 41184 ----a-w- c:\windows\avastSS.scr
    2012-01-11 20:04:07 -------- d-----w- c:\users\erica\appdata\local\Diagnostics
    2012-01-11 19:28:04 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{820a9879-2d58-4ff8-9f2e-0dd6bda5dab2}\offreg.dll
    2012-01-11 19:28:00 6823496 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{820a9879-2d58-4ff8-9f2e-0dd6bda5dab2}\mpengine.dll
    2012-01-10 04:50:54 2340352 ----a-w- c:\windows\system32\win32k.sys
    2012-01-10 04:50:39 2048 ----a-w- c:\windows\system32\tzres.dll
    2012-01-10 04:50:30 6823496 ----a-w- c:\programdata\microsoft\windows defender\definition updates\backup\mpengine.dll
    2012-01-10 04:48:51 222080 ------w- c:\windows\system32\MpSigStub.exe
    2012-01-10 04:46:43 534528 ----a-w- c:\windows\system32\EncDec.dll
    2012-01-10 04:46:39 38912 ----a-w- c:\windows\system32\csrsrv.dll
    2012-01-10 04:46:29 3901808 ----a-w- c:\windows\system32\ntoskrnl.exe
    2012-01-10 04:46:27 3957104 ----a-w- c:\windows\system32\ntkrnlpa.exe
    .
    ==================== Find3M ====================
    .
    2011-11-13 23:44:52 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2011-11-05 04:35:50 981504 ----a-w- c:\windows\system32\wininet.dll
    2011-11-05 04:34:15 44544 ----a-w- c:\windows\system32\licmgr10.dll
    2011-11-05 03:28:41 386048 ----a-w- c:\windows\system32\html.iec
    2011-11-05 02:55:38 1638912 ----a-w- c:\windows\system32\mshtml.tlb
    .
    ============= FINISH: 17:08:32.79 ===============
  7. hehehenope

    hehehenope Newcomer, in training Topic Starter

    Attach

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows 7 Starter
    Boot Device: \Device\HarddiskVolume1
    Install Date: 11/5/2011 3:36:26 AM
    System Uptime: 1/11/2012 3:00:47 PM (2 hours ago)
    .
    Motherboard: Hewlett-Packard | | 3660
    Processor: Intel(R) Atom(TM) CPU N455 @ 1.66GHz | CPU | 1666/667mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 218 GiB total, 185.273 GiB free.
    D: is FIXED (NTFS) - 15 GiB total, 2.134 GiB free.
    E: is FIXED (FAT32) - 0 GiB total, 0.093 GiB free.
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP5: 11/8/2011 12:48:28 AM - Windows Update
    RP6: 11/13/2011 6:05:48 AM - Windows Update
    RP7: 11/13/2011 6:48:50 PM - Installed Java(TM) 6 Update 20
    RP8: 11/19/2011 11:54:38 AM - Windows Update
    RP9: 11/22/2011 4:47:06 PM - Windows Update
    RP10: 11/22/2011 5:26:43 PM - HPSF Applying updates
    RP11: 11/26/2011 9:16:21 PM - Installed HiJackThis
    RP12: 11/29/2011 4:57:11 PM - HPSF Applying updates
    RP13: 11/29/2011 5:12:53 PM - Installed HP Support Assistant
    RP14: 11/29/2011 5:21:48 PM - Windows Modules Installer
    RP15: 11/29/2011 5:24:03 PM - Windows Modules Installer
    RP16: 1/9/2012 11:46:38 PM - Windows Update
    RP17: 1/11/2012 2:09:50 PM - Windows Update
    RP18: 1/11/2012 2:18:53 PM - Windows Update
    RP19: 1/11/2012 2:34:17 PM - avast! Free Antivirus Setup
    RP20: 1/11/2012 3:06:52 PM - HPSF Applying updates
    RP21: 1/11/2012 3:25:37 PM - avast! Free Antivirus Setup
    .
    ==== Installed Programs ======================
    .
    Acrobat.com
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader 9.3 MUI
    Adobe Shockwave Player
    ArcSoft WebCam Companion 3
    avast! Free Antivirus
    Bejeweled 2 Deluxe
    Blasterball 3
    Broadcom 802.11 Wireless LAN Adapter
    CCleaner
    Chuzzle Deluxe
    Compatibility Pack for the 2007 Office system
    CyberLink DVD Suite
    Diner Dash 2 Restaurant Rescue
    Dream Chronicles
    ESU for Microsoft Windows 7
    Faerie Solitaire
    FATE
    Gem Shop
    Hewlett-Packard ACLM.NET v1.1.1.0
    HiJackThis
    HP CloudDrive
    HP Customer Experience Enhancements
    HP Game Console
    HP Games
    HP HomeBase
    HP Quick Launch
    HP QuickSync
    HP QuickWeb Installer
    HP Setup
    HP Software Framework
    HP Support Assistant
    HP Update
    HP User Guides 0214
    HP Wireless Assistant
    IDT Audio
    Insaniquarium Deluxe
    Intel(R) Graphics Media Accelerator Driver
    Intel® Matrix Storage Manager
    Java Auto Updater
    Java(TM) 6 Update 20
    Jewel Match 2
    Jewel Quest II
    Jewel Quest Solitaire
    JoJo's Fashion Show
    Junk Mail filter update
    Mahjongg Artifacts
    Malwarebytes Anti-Malware version 1.60.0.1800
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Choice Guard
    Microsoft Default Manager
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Suite Activation Assistant
    Microsoft Office Word MUI (English) 2007
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Works
    Mozilla Firefox 8.0.1 (x86 en-US)
    MSN Toolbar
    MSN Toolbar Platform
    MSVCRT
    Penguins!
    Plants vs. Zombies
    Polar Bowler
    Power2Go
    Realtek Ethernet Controller Driver For Windows Vista and Later
    Realtek USB 2.0 Card Reader
    Recovery Manager
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Slingo Deluxe
    Synaptics Pointing Device Driver
    Times Reader
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft Office Word 2007 (KB974631)
    Update for Office 2007 (KB934528)
    Virtual Villagers - The Secret City
    Wedding Dash
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Mail
    Windows Live Messenger
    Windows Live Photo Gallery
    Windows Live Sync
    Windows Live Upload Tool
    Windows Live Writer
    Zuma Deluxe
    .
    ==== Event Viewer Messages From Past Week ========
    .
    1/11/2012 3:47:46 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.
    1/11/2012 3:47:46 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
    1/11/2012 3:02:06 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom
    1/11/2012 2:38:46 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
    1/11/2012 2:36:40 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
    1/11/2012 2:26:28 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition 1.117.2549.0).
    1/10/2012 2:18:26 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
    .
    ==== End Of File ===========================
  8. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    (Note: CHKDSK = Error Checking)

    Where to set Error Checking up
    You can do the Error Check from Command Prompt:
    Using the Command Prompt should have been this: Start> Run> type in cmd> type in Chkdsk /f/r followed by a reboot. Chkdsk will start in a few seconds

    Or Windows Explorer:
    Right click on Start> Explore> My Computer> Right click on Local Drive (usually C)> Properties> Tools> Error Check> check both boxes on the screen that comes up> Apply> Close the message and reboot for the Error Checking to start.

    Don't sit and watch- it will take a while. This is normal. System will reboot when finished.

    The choices in Error Checking:
    1. CHKDSK or Error Check alone will only scan the current drive but will not fix errors on the disc or attempt to recover bad sectors. Using Start or Enter begins the process without a reboot.
    2. VolumeSpecifies the drive letter other than the Local Drive (followed by a colon), mount point, or volume name.) To have the checking use a different drive, the Command Chkdsk is followed by the drive letter, then a colon such as chkdsk volume E:
    3. File Errors can be found and fixed using the switch /F The nag message that comes up can be closed and the system rebooted to start the checking.
    4. Recovery of readable information in bad sectors can be done by using the switch /R This implies that the /F switch has also been used. Locates bad sectors and recovers readable information (implies /F).The nag message that comes up can be closed and the system rebooted to start the checking.

    (Please note: this is not meant to include all of the options available for Error Checking- just the appropriate options here)
    =============================================
    Then go ahead with the following:
    Please note: If you have previously run Combofix and it's still on the system, please uninstall it. Then download the current version and do the scan: Uninstall directions, if needed
    • Click START> then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    --------------------------------------
    Expect these- they are normal:
    1. If asked to install or or update the Recovery Console, allow. (you will need internet connection for this)
    2. Before you run the Combofix scan, please disable any security software you have running.
    3. Combofix may need to reboot your computer more than once to do its job this is normal.

    Download Combofix from HERE or HERE and save to the desktop
    • Double click combofix.exe [​IMG]& follow the prompts.
    • If prompted for Recovery Console, please allow.
    • Once installed, you should see a blue screen prompt that says:
      • The Recovery Console was successfully installed.[/b]
      • Note: If Combofix was downloaded to a flash drive, the Recovery Console will not install- just bypass and go on.[/b]
      • Note: No query will be made if the Recovery Console is already on the system.
    • .Close/disable all anti virus and anti malware programs
      (If you need help with this, please see HERE)
    • .Close any open browsers.
    • .Click on Yes, to continue scanning for malware
    • .If Combofix asks you to update the program, allow
    • When the scan completes , a report will be generated-it will open a text window. Please paste the C:\ComboFix.txt in next reply..
    Re-enable your Antivirus software.
    Note 1:Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    Note 2:If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion", restart the computer.
    Note 3:CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
    ======================================
    To run the Eset Online Virus Scan:
    If you use Internet Explorer:
    1. Open the ESETOnlineScan
    2. Skip to #4 to "Continue with the directions"

      If you are using a browser other than Internet Explorer
    3. Open Eset Smart Installer
      [o] Click on the esetsmartinstaller_enu.exelink and save to the desktop.
      [o] Double click on the desktop icon to run.
      [o] After successful installation of the ESET Smart Installer, the ESET Online Scanner will be launched in a new Window
    4. Continue with the directions.
    5. Check 'Yes I accept terms of use.'
    6. Click Start button
    7. Accept any security warnings from your browser.
      [​IMG]
    8. Uncheck 'Remove found threats'
    9. Check 'Scan archives/
    10. Leave remaining settings as is.
    11. Press the Start button.
    12. ESET will then download updates for itself, install itself, and begin scanning your computer. Please wait for the scan to finish.
    13. When the scan completes, press List of found threats
    14. Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
    15. Push the Back button, then Finish
    NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
  9. hehehenope

    hehehenope Newcomer, in training Topic Starter

    Hi Bobbeye.
    I tried to run chkdsk on RUN but I get the message "Access Denied as you do not have sufficient privileges. You have to invoke this utility running in elevated mode."
    What must I do?
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    You need to right click Command Prompt and click "run as adminstrator". You will then get a "UAC (or User Account Control) prompt" asking for permission to run the program as Adminstrator.

    That should work.
  11. hehehenope

    hehehenope Newcomer, in training Topic Starter

    combofix

    ComboFix 12-01-16.02 - Erica 01/16/2012 8:22.1.2 - x86
    Microsoft Windows 7 Starter 6.1.7600.0.1252.1.1033.18.1012.231 [GMT -5:00]
    Running from: c:\users\Erica\Desktop\ComboFix.exe
    AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
    SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    .
    ((((((((((((((((((((((((( Files Created from 2011-12-16 to 2012-01-16 )))))))))))))))))))))))))))))))
    .
    .
    2012-01-16 13:42 . 2012-01-16 13:42 -------- d-----w- c:\users\Default\AppData\Local\temp
    2012-01-16 13:08 . 2012-01-16 13:08 56200 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{A36FF7E3-BAE0-45AD-8F42-995533E02D84}\offreg.dll
    2012-01-15 04:50 . 2011-11-30 07:21 6823496 ------w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{A36FF7E3-BAE0-45AD-8F42-995533E02D84}\mpengine.dll
    2012-01-15 04:48 . 2011-11-19 14:06 67072 ----a-w- c:\windows\system32\packager.dll
    2012-01-11 20:57 . 2012-01-11 20:57 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2012-01-11 20:57 . 2011-12-10 20:24 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
    2012-01-11 20:26 . 2011-11-28 17:53 314456 ----a-w- c:\windows\system32\drivers\aswSP.sys
    2012-01-11 20:26 . 2011-11-28 17:51 20568 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
    2012-01-11 20:26 . 2011-11-28 17:52 34392 ----a-w- c:\windows\system32\drivers\aswRdr.sys
    2012-01-11 20:26 . 2011-11-28 17:52 52952 ----a-w- c:\windows\system32\drivers\aswTdi.sys
    2012-01-11 20:26 . 2011-11-28 17:53 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
    2012-01-11 20:26 . 2011-11-28 17:52 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
    2012-01-11 20:26 . 2011-11-28 18:01 41184 ----a-w- c:\windows\avastSS.scr
    2012-01-11 20:26 . 2011-11-28 18:01 199816 ----a-w- c:\windows\system32\aswBoot.exe
    2012-01-11 20:04 . 2012-01-11 20:04 -------- d-----w- c:\users\Erica\AppData\Local\Diagnostics
    2012-01-11 19:21 . 2011-11-17 05:41 1288984 ----a-w- c:\windows\system32\ntdll.dll
    2012-01-11 19:21 . 2011-10-26 04:28 1328640 ----a-w- c:\windows\system32\quartz.dll
    2012-01-11 19:21 . 2011-10-26 04:28 514560 ----a-w- c:\windows\system32\qdvd.dll
    2012-01-10 04:50 . 2011-11-24 04:23 2340352 ----a-w- c:\windows\system32\win32k.sys
    2012-01-10 04:50 . 2011-11-05 04:30 2048 ----a-w- c:\windows\system32\tzres.dll
    2012-01-10 04:48 . 2011-11-15 19:29 222080 ------w- c:\windows\system32\MpSigStub.exe
    2012-01-10 04:46 . 2011-10-15 05:48 534528 ----a-w- c:\windows\system32\EncDec.dll
    2012-01-10 04:46 . 2011-10-26 04:25 38912 ----a-w- c:\windows\system32\csrsrv.dll
    2012-01-10 04:46 . 2011-10-26 04:42 3901808 ----a-w- c:\windows\system32\ntoskrnl.exe
    2012-01-10 04:46 . 2011-10-26 04:42 3957104 ----a-w- c:\windows\system32\ntkrnlpa.exe
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2011-11-27 02:17 . 2011-11-27 02:17 388096 ----a-r- c:\users\Erica\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
    2011-11-13 23:44 . 2011-11-05 15:25 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2011-11-23 15:34 . 2011-11-05 10:16 134104 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
    @="{472083B0-C522-11CF-8763-00608CC02F24}"
    [HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
    2011-11-28 18:01 122512 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00Zecter]
    @="{D25B32FE-CB96-491A-98FF-AD59DA382D69}"
    [HKEY_CLASSES_ROOT\CLSID\{D25B32FE-CB96-491A-98FF-AD59DA382D69}]
    2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\01Zecter]
    @="{EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5}"
    [HKEY_CLASSES_ROOT\CLSID\{EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5}]
    2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\02Zecter]
    @="{B3C78E40-6B64-47C3-AE34-60B770881EB8}"
    [HKEY_CLASSES_ROOT\CLSID\{B3C78E40-6B64-47C3-AE34-60B770881EB8}]
    2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\03Zecter]
    @="{622AFE52-33F6-4D9F-9966-E0BC52D7D69D}"
    [HKEY_CLASSES_ROOT\CLSID\{622AFE52-33F6-4D9F-9966-E0BC52D7D69D}]
    2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\04Zecter]
    @="{855156F0-2A0F-11DE-8C30-0800200C9A66}"
    [HKEY_CLASSES_ROOT\CLSID\{855156F0-2A0F-11DE-8C30-0800200C9A66}]
    2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-04-24 141848]
    "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-04-24 173592]
    "Persistence"="c:\windows\system32\igfxpers.exe" [2010-04-24 150552]
    "SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2010-04-16 1721640]
    "IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2009-10-13 186904]
    "SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2010-02-26 495708]
    "MSN Toolbar"="c:\program files\MSN Toolbar\Platform\4.0.0369.0\mswinext.exe" [2009-11-30 240472]
    "Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-07-17 288080]
    "HP Quick Launch"="c:\program files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2010-04-09 601144]
    "Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-12-11 948672]
    "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-12-22 35760]
    "HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]
    "ZumoDrive"="c:\program files\Hewlett-Packard\HP CloudDrive\ZumoLauncher.lnk" [2010-05-13 2038]
    "HPWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe" [2010-04-05 8192]
    "avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2011-11-28 3744552]
    "Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2011-12-24 460872]
    .
    c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
    HP Media Suite.lnk - c:\program files\Hewlett-Packard\HP Media Suite\Home\ArcStart.exe [2010-4-1 91648]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "ConsentPromptBehaviorAdmin"= 5 (0x5)
    "ConsentPromptBehaviorUser"= 3 (0x3)
    "EnableUIADesktopToggle"= 0 (0x0)
    .
    [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
    Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
    .
    R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
    R3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-07-13 4231168]
    R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-02-09 186912]
    R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2009-10-03 204288]
    R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL3.SYS [2009-07-13 207360]
    R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV3.SYS [2009-07-13 980992]
    R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT3.SYS [2009-07-13 661504]
    R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x86.sys [2009-07-13 311296]
    S1 aswSnx;aswSnx; [x]
    S1 aswSP;aswSP; [x]
    S1 DVMIO;DeviceVM IO Service;c:\windows\system32\DRIVERS\dvmio.sys [2009-11-11 18136]
    S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128]
    S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_0cefa6767c6211ec\aestsrv.exe [2009-03-03 81920]
    S2 aswFsBlk;aswFsBlk; [x]
    S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-11-28 55128]
    S2 DvmMDES;DeviceVM Meta Data Export Service;c:\swsetup\QuickWeb\QW.SYS\config\DVMExportService.exe [2010-04-01 338168]
    S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files\Hewlett-Packard\HP Support Framework\hpsa_service.exe [2011-06-21 85560]
    S2 HP Wireless Assistant Service;HP Wireless Assistant Service;c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-04-05 103992]
    S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-03-28 94264]
    S2 HPWMISVC;HPWMISVC;c:\program files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-04-09 26168]
    S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2011-12-24 652872]
    S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-10 20464]
    .
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
    LocalServiceAndNoImpersonation REG_MULTI_SZ SSDPSRV upnphost SCardSvr TBS FontCache fdrespub AppIDSvc QWAVE wcncsvc
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{4FB2407C-C8E4-BBC8-BB1C-FCCB2EF5914B}]
    2010-04-19 03:47 702464 ----a-w- c:\program files\Hewlett-Packard\HP Media Suite\Home\HPMediaSuite.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{4FB2AA7C-C8E4-BBC8-BB1C-FAAB2EF5914B}]
    2009-07-14 01:14 141824 ----a-w- c:\windows\System32\wscript.exe
    .
    Contents of the 'Scheduled Tasks' folder
    .
    2012-01-11 c:\windows\Tasks\HPCeeScheduleForErica.job
    - c:\program files\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-01-05 10:53]
    .
    .
    ------- Supplementary Scan -------
    .
    IE: E&xport to Microsoft Excel - c:\progra~1\MIF5BA~1\Office12\EXCEL.EXE/3000
    TCP: DhcpNameServer = 192.168.1.254
    FF - ProfilePath - c:\users\Erica\AppData\Roaming\Mozilla\Firefox\Profiles\tc43n002.default\
    .
    - - - - ORPHANS REMOVED - - - -
    .
    AddRemove-{CA43FE4F-9FF2-4AD7-88F0-CC3BAC17B226} - c:\program files\InstallShield Installation Information\{CA43FE4F-9FF2-4AD7-88F0-CC3BAC17B226}\setup.exe
    .
    .
    .
    --------------------- LOCKED REGISTRY KEYS ---------------------
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
    @Denied: (Full) (Everyone)
    .
    --------------------- DLLs Loaded Under Running Processes ---------------------
    .
    - - - - - - - > 'Explorer.exe'(4112)
    c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    c:\program files\Hewlett-Packard\HP Support Framework\Resources\HPSFMessenger\HPSFTaskbar.dll
    .
    Completion time: 2012-01-16 08:53:00
    ComboFix-quarantined-files.txt 2012-01-16 13:52
    .
    Pre-Run: 198,416,547,840 bytes free
    Post-Run: 199,018,811,392 bytes free
    .
    - - End Of File - - 2B317464E594B21EDDE53AEB84FD3C9D
     
  12. hehehenope

    hehehenope Newcomer, in training Topic Starter

    ESet shows no infected files so it created no log.
  13. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Sorry- misplaced your thread!

    Combofix looks good, just a few entries to remove:

    Please run this Custom CFScript:

    • [1]. Close any open browsers.
      [2]. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      [3]. Open notepad> click on Format> Uncheck 'Word Wrap> and copy/paste the text in the code below into it:
    Code:
    File::
    c:\users\Erica\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
    DDS::
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    
    Clearjavacache::
    
    
    Save this as CFScript.txt, in the same location as ComboFix.exe
    [​IMG]

    Referring to the picture above, drag CFScript into ComboFix.exe

    When finished, it will produce a log for you at C:\ComboFix.txt . Please paste into to your next reply.
    ====================
    Please update Java: Java Updates . Uninstall any earlier versions in Add/Remove Programs as they are vulnerabilities for the system.

    Be sure to check all download screens for any pre-check toolbars or BHO> if found, remove the check before the download..
    ========================
    Please let me know how the system is doing now.
  14. hehehenope

    hehehenope Newcomer, in training Topic Starter

    That's okay about misplacing the thread.
    I understand you must be busy.
    I did what you said and pulled the .txt file onto ComboFix and it opened.
    Then it said there is a newer version and to update so I chose yes.
    It updated, closed, and reopened ComboFix.
    I don't know if this affected the the scan or not because when it restarted I didn't get to pull the file into ComboFix again.
    If I need to rescan let me know.
    Here is the log:

    ComboFix 12-01-21.02 - Erica 01/22/2012 2:40.2.2 - x86
    Microsoft Windows 7 Starter 6.1.7600.0.1252.1.1033.18.1012.348 [GMT -5:00]
    Running from: c:\users\Erica\Desktop\ComboFix.exe
    Command switches used :: c:\users\Erica\Desktop\cfscript.txt
    AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
    SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    * Created a new restore point
    .
    FILE ::
    "c:\users\Erica\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe"
    .
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    c:\users\Erica\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
    .
    .
    ((((((((((((((((((((((((( Files Created from 2011-12-22 to 2012-01-22 )))))))))))))))))))))))))))))))
    .
    .
    2012-01-22 08:00 . 2012-01-22 08:00 -------- d-----w- c:\users\Default\AppData\Local\temp
    2012-01-22 00:09 . 2012-01-22 00:09 9310 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TEXTBOX.JS
    2012-01-22 00:09 . 2012-01-22 00:09 8646 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TILEBOX.JS
    2012-01-22 00:09 . 2012-01-22 00:09 6429 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\UICORE.JS
    2012-01-22 00:09 . 2012-01-22 00:09 63115 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\USERTILE.JS
    2012-01-22 00:09 . 2012-01-22 00:09 4599 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\UIRESOURCE.JS
    2012-01-22 00:09 . 2012-01-22 00:09 8613 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\SAVEDUSER.JS
    2012-01-22 00:09 . 2012-01-22 00:09 5927 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TEXT.JS
    2012-01-22 00:09 . 2012-01-22 00:09 1651 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\QUERYSTRING.JS
    2012-01-22 00:09 . 2012-01-22 00:09 6910 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\NEWUSERCOMM.JS
    2012-01-22 00:09 . 2012-01-22 00:09 8288 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\IMAGE.JS
    2012-01-22 00:09 . 2012-01-22 00:09 6208 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\LINK.JS
    2012-01-22 00:09 . 2012-01-22 00:09 18541 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\LOCALIZATION.JS
    2012-01-22 00:08 . 2012-01-22 00:08 51852 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\EXTERNALWRAPPER.JS
    2012-01-22 00:08 . 2012-01-22 00:08 20719 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\DIVWRAPPER.JS
    2012-01-22 00:08 . 2012-01-22 00:08 8782 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\BUTTON.JS
    2012-01-22 00:08 . 2012-01-22 00:08 7271 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\CHECKBOX.JS
    2012-01-22 00:08 . 2012-01-22 00:08 23327 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\COMBOBOX.JS
    2012-01-20 22:11 . 2012-01-06 04:19 6557240 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{C1A1D352-C841-4013-9760-DAD2C3A72E92}\mpengine.dll
    2012-01-16 14:02 . 2012-01-16 14:02 -------- d-----w- c:\program files\ESET
    2012-01-15 04:48 . 2011-11-19 14:06 67072 ----a-w- c:\windows\system32\packager.dll
    2012-01-11 20:57 . 2012-01-11 20:57 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2012-01-11 20:57 . 2011-12-10 20:24 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
    2012-01-11 20:26 . 2011-11-28 17:53 314456 ----a-w- c:\windows\system32\drivers\aswSP.sys
    2012-01-11 20:26 . 2011-11-28 17:51 20568 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
    2012-01-11 20:26 . 2011-11-28 17:52 34392 ----a-w- c:\windows\system32\drivers\aswRdr.sys
    2012-01-11 20:26 . 2011-11-28 17:52 52952 ----a-w- c:\windows\system32\drivers\aswTdi.sys
    2012-01-11 20:26 . 2011-11-28 17:53 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
    2012-01-11 20:26 . 2011-11-28 17:52 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
    2012-01-11 20:26 . 2011-11-28 18:01 41184 ----a-w- c:\windows\avastSS.scr
    2012-01-11 20:26 . 2011-11-28 18:01 199816 ----a-w- c:\windows\system32\aswBoot.exe
    2012-01-11 20:04 . 2012-01-11 20:04 -------- d-----w- c:\users\Erica\AppData\Local\Diagnostics
    2012-01-11 19:21 . 2011-11-17 05:41 1288984 ----a-w- c:\windows\system32\ntdll.dll
    2012-01-11 19:21 . 2011-10-26 04:28 1328640 ----a-w- c:\windows\system32\quartz.dll
    2012-01-11 19:21 . 2011-10-26 04:28 514560 ----a-w- c:\windows\system32\qdvd.dll
    2012-01-10 04:50 . 2011-11-24 04:23 2340352 ----a-w- c:\windows\system32\win32k.sys
    2012-01-10 04:50 . 2011-11-05 04:30 2048 ----a-w- c:\windows\system32\tzres.dll
    2012-01-10 04:48 . 2011-11-15 19:29 222080 ------w- c:\windows\system32\MpSigStub.exe
    2012-01-10 04:46 . 2011-10-15 05:48 534528 ----a-w- c:\windows\system32\EncDec.dll
    2012-01-10 04:46 . 2011-10-26 04:25 38912 ----a-w- c:\windows\system32\csrsrv.dll
    2012-01-10 04:46 . 2011-10-26 04:42 3901808 ----a-w- c:\windows\system32\ntoskrnl.exe
    2012-01-10 04:46 . 2011-10-26 04:42 3957104 ----a-w- c:\windows\system32\ntkrnlpa.exe
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2011-11-13 23:44 . 2011-11-05 15:25 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2011-11-23 15:34 . 2011-11-05 10:16 134104 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
    @="{472083B0-C522-11CF-8763-00608CC02F24}"
    [HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
    2011-11-28 18:01 122512 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00Zecter]
    @="{D25B32FE-CB96-491A-98FF-AD59DA382D69}"
    [HKEY_CLASSES_ROOT\CLSID\{D25B32FE-CB96-491A-98FF-AD59DA382D69}]
    2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\01Zecter]
    @="{EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5}"
    [HKEY_CLASSES_ROOT\CLSID\{EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5}]
    2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\02Zecter]
    @="{B3C78E40-6B64-47C3-AE34-60B770881EB8}"
    [HKEY_CLASSES_ROOT\CLSID\{B3C78E40-6B64-47C3-AE34-60B770881EB8}]
    2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\03Zecter]
    @="{622AFE52-33F6-4D9F-9966-E0BC52D7D69D}"
    [HKEY_CLASSES_ROOT\CLSID\{622AFE52-33F6-4D9F-9966-E0BC52D7D69D}]
    2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\04Zecter]
    @="{855156F0-2A0F-11DE-8C30-0800200C9A66}"
    [HKEY_CLASSES_ROOT\CLSID\{855156F0-2A0F-11DE-8C30-0800200C9A66}]
    2010-03-28 22:22 718848 ----a-w- c:\program files\Hewlett-Packard\HP CloudDrive\ShellExt.dll
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-04-24 141848]
    "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-04-24 173592]
    "Persistence"="c:\windows\system32\igfxpers.exe" [2010-04-24 150552]
    "SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2010-04-16 1721640]
    "IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2009-10-13 186904]
    "SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2010-02-26 495708]
    "MSN Toolbar"="c:\program files\MSN Toolbar\Platform\4.0.0369.0\mswinext.exe" [2009-11-30 240472]
    "Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-07-17 288080]
    "HP Quick Launch"="c:\program files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2010-04-09 601144]
    "Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-12-11 948672]
    "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-12-22 35760]
    "HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]
    "ZumoDrive"="c:\program files\Hewlett-Packard\HP CloudDrive\ZumoLauncher.lnk" [2010-05-13 2038]
    "HPWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe" [2010-04-05 8192]
    "avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2011-11-28 3744552]
    "Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2011-12-24 460872]
    .
    c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
    HP Media Suite.lnk - c:\program files\Hewlett-Packard\HP Media Suite\Home\ArcStart.exe [2010-4-1 91648]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "ConsentPromptBehaviorAdmin"= 5 (0x5)
    "ConsentPromptBehaviorUser"= 3 (0x3)
    "EnableUIADesktopToggle"= 0 (0x0)
    .
    [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
    Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
    .
    R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
    R3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-07-13 4231168]
    R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-02-09 186912]
    R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2009-10-03 204288]
    R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL3.SYS [2009-07-13 207360]
    R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV3.SYS [2009-07-13 980992]
    R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT3.SYS [2009-07-13 661504]
    R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x86.sys [2009-07-13 311296]
    S1 aswSnx;aswSnx; [x]
    S1 aswSP;aswSP; [x]
    S1 DVMIO;DeviceVM IO Service;c:\windows\system32\DRIVERS\dvmio.sys [2009-11-11 18136]
    S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128]
    S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_0cefa6767c6211ec\aestsrv.exe [2009-03-03 81920]
    S2 aswFsBlk;aswFsBlk; [x]
    S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-11-28 55128]
    S2 DvmMDES;DeviceVM Meta Data Export Service;c:\swsetup\QuickWeb\QW.SYS\config\DVMExportService.exe [2010-04-01 338168]
    S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files\Hewlett-Packard\HP Support Framework\hpsa_service.exe [2011-06-21 85560]
    S2 HP Wireless Assistant Service;HP Wireless Assistant Service;c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-04-05 103992]
    S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-03-28 94264]
    S2 HPWMISVC;HPWMISVC;c:\program files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-04-09 26168]
    S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2011-12-24 652872]
    S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-10 20464]
    .
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
    LocalServiceAndNoImpersonation REG_MULTI_SZ SSDPSRV upnphost SCardSvr TBS FontCache fdrespub AppIDSvc QWAVE wcncsvc
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{4FB2407C-C8E4-BBC8-BB1C-FCCB2EF5914B}]
    2010-04-19 03:47 702464 ----a-w- c:\program files\Hewlett-Packard\HP Media Suite\Home\HPMediaSuite.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{4FB2AA7C-C8E4-BBC8-BB1C-FAAB2EF5914B}]
    2009-07-14 01:14 141824 ----a-w- c:\windows\System32\wscript.exe
    .
    Contents of the 'Scheduled Tasks' folder
    .
    2012-01-11 c:\windows\Tasks\HPCeeScheduleForErica.job
    - c:\program files\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-01-05 10:53]
    .
    .
    ------- Supplementary Scan -------
    .
    IE: E&xport to Microsoft Excel - c:\progra~1\MIF5BA~1\Office12\EXCEL.EXE/3000
    TCP: DhcpNameServer = 192.168.1.254
    FF - ProfilePath - c:\users\Erica\AppData\Roaming\Mozilla\Firefox\Profiles\tc43n002.default\
    .
    .
    --------------------- LOCKED REGISTRY KEYS ---------------------
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
    @Denied: (Full) (Everyone)
    .
    Completion time: 2012-01-22 03:09:24
    ComboFix-quarantined-files.txt 2012-01-22 08:09
    ComboFix2.txt 2012-01-16 13:53
    .
    Pre-Run: 198,458,277,888 bytes free
    Post-Run: 198,447,738,880 bytes free
    .
    - - End Of File - - FCFDA477AFC1B1A5472E41B7EA4B61D1
  15. hehehenope

    hehehenope Newcomer, in training Topic Starter

    Oh and I'm sorry.
    The computer seems to be doing much better now.
    Faster than it's been in a long time!
    Thank you.=o)
  16. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    You did good! Everything right. After you run the script, there is nothing to 'pull' into Combofix. It has run already. :)

    I'm going to take a lunch break and will check the new Combofix log in a bit. If I find any more removals, I'll write some more script to run. If not, we'll go on.
  17. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Okay, Combofix looks good.

    You should update the Adobe Reader: Visit this Adobe Reader site often . Uninstall any earlier updates as they are vulnerabilities.
    -------------------------------
    Eset logs was clean and system is running faster! So we have resolved the problems! A tip for you: You have had your mini for several months now. All manufacturers pre-load a lot of 'stuff' before the ship. HP has all of the following installed. You might want to check them out and if you don't need/want/use any of them, uninstall it. OR: If you want to keep the program, all or most don't need to start on boot, so you could gather a bit more speed by unchecking then.
    ====================================
    Remove all of the tools we used and the files and folders they created
    • Uninstall ComboFix and all Backups of the files it deleted
      [o] Click START> then RUN
      [o] Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    • Download OTCleanIt by OldTimer and save it to your Desktop.
      [o] Double click OTCleanIt.exe.
      [o] Click the CleanUp! button.
      [o] If you are prompted to Reboot during the cleanup, select Yes.
      [o]The tool will delete itself once it finishes.
      Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.
      Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
    • Set a new, clean Restore Point
      [o] Click on Start> right click on Computer> Properties
      [o] Select System Protection
      [o] Click on the Create button (near bottom)
      [o] Type a name for the Restore Point
      [o] Click on Create again to save the restore point.
    • Deleting all but the most recent System Protection point in Windows 7
      [o] Click Start> Computer> right click the C Drive and choose Properties> enter.
      [o] Click Disk Cleanup from there.
      [​IMG]
      [o] Click Clean up system files
      This restarts Disk Cleanup to run in elevated mode.
      [o] Click the More Options tab
      [​IMG]
      [o] Click the Clean up under System Restore and Shadow Copies.
      [o] Click OK.
      [o] You will get a confirmation screen> Just click Delete.
      [o] Click OK on the Disk Cleanup Screen.
      [o] Click Delete Files on the Confirmation screen.
    [​IMG]
    This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
    Images courtesy lytebyte.

    Empty the Recycle Bin
    =========================================
    Here are some Tips for added security and safer browsing: (Links are in Bold Blue)
    1. Browser Security
      [o] Safe Settings (Please ignore the suggestion to use the Registry Editor in this section "Creating a Custom Security Zone")
      [o] ZonedOut. This manages the Zones in Internet Explorer. (For IE7 and IE8, Windows 2000 thru Vista. No Windows 7)
      [o] Replace the Host Files
      [o] Google Toolbar Pop Up Blocker
      [o]Web of Trust (WOT) Site Advisor. Traffic-light rating symbols show which rate the site for Trustworthiness, Vendor Reliability, Privacy, Child Safety.
    2. Have layered Security:
      [o]Antivirus :(only one):Both of the following programs are free and known to be good:
      [o]Avira-AntiVir-Personal-Free-Antivirus
      [o]Avast-Free Antivirus
      [o]Firewall (only one): Use bi-directional firewall. Both of the following programs are free and known to be good:
      [o]Comodo
      [o]Zone Alarm
    3. Antimalware: I recommend all of the following:
      [o]Spywareblaster: SpywareBlaster protects against bad ActiveX.
      [o]Spybot Search & Destroy
    4. Updates: Stay current:
      [o] the Microsoft Download Sitefrequently. All updates marked Critical and the current SP updates.
      [o]Adobe Reader Install current, uninstall old.
      [o]Java Updates Install current, uninstall old.
    5. Tracking Cookies
      Reset Cookie:
      [o]For Internet Explorer: Internet Options (through Tools or Control Panel) Privacy tab> Advanced button> check 'override automatic Cookie handling'> check 'accept first party Cookies'> check 'Block third party Cookies'> check 'allow per session Cookies'> Apply> OK.
      [o]For Firefox: Tools> Options> Privacy> Cookies> check ‘accept Cookies from Sites’> Uncheck 'accept third party Cookies'> Set Keep until 'they expire'. This will allow you to keep Cookies for registered sites and prevent or remove others. (Note: for Firefox v3.5, after Privacy click on 'use custom settings for History.')
      I suggest using the following two add-on for Firefox. They will prevent the Tracking Cookies that come from ads and banners and other sources:
      AdBlock Plus
      Easy List
      [o]For Chrome: Tools> Options> Under The Hood> Privacy Section> CHECK 'Restrict how third party Cookies can be used'> Close.
    6. Do regular Maintenance
      Clean the temporary internet files often:
      [o] Temporary File Cleaner]
      or
      [o] ATF Cleaner by Atribune
    7. Restore Points:
      [o]See System Restore Guide
    8. Safe Email Handling
      [o] Don't open email from anyone you don't know.
      [o] Don't open Attachments in the email. Safe to your desktop and scan for viruses using a right click
      [o] Don't leave your personal email address on the internet. Have a separate email account at one of the free web-based emails like Yahoo.
    Please let me know if you find any bad link.

    Let me know if you have any questions.


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