finding the Error in the event Viewer that corresponds to this message will tell you whether it's a problem tha is caused by a Service, which one, or whether it's cause by a Dependency: Control Panel> Administrative Tools> Services> click first on System, then Apps and do this same thing: The log screen will open of each. Look for the Error that corresponds to the time of the crash> right click> Properties on the Error> click on the Copy icon below the down arrow on top right> Past the Error Here (Ctrl V) Please ignore Warnings and Information Events. And only give one copy of the Error if the Error occurs multiple times, has the same ID#, the same Source and the same description. Don't change any of the Services yet, until we can resolve this. You cannot be vague when reporting a problem. I don't recommend doing any installs, uninstalls or update until we gt you running smoothly, unless we tell you to do something specifically to correct a problem. Do NOT take your antivirus program off of Startup.