TechSpot

Snapdo Virus keeps reappearing in Google Chrome as preferences

Solved
By Ivan Chan
Jul 18, 2014
  1. Dear Broni.

    Its me again. Thank you for helping me the previous time. I am unable to access the internet very frequently and I found a Snapdo virus in my google preference but it keeps appearing after I deleted it. I tried to download GMER through my PC but I was unable to. I had to use my mobile phone and download but I cannot run it cause it says that system32 is used by another person.
     
  2. Superdave1941

    Superdave1941 Malware Helper Posts: 152

    Hello and welcome to TechSpot.com My name is Dave. I will be helping you out with your particular problem on your computer.
    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.
    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please download AdwCleaner by Xplode onto your Desktop.
    Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    [​IMG]
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
    When the AdwCleaner program will open, click on the Scan button as shown below.
    [​IMG]
    AdwCleaner will now start to search for malicious files that may be installed on your computer.
    To remove the files that were detected in the previous step, please click on the Clean button.
    [​IMG]
    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
    Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
    *********************************************
    [​IMG] Please download Malwarebytes Anti-Malware from here.
    Double Click mbam-setup.exe to install the application.
    • It should update automatically if the computer is connected to the internet.
    • Click on Threat Scan and click on Scan Now.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
    • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
    • When disinfection is completed you can click on "Copy to Clipboard".
    • Paste the log in you next reply (CTRL+ V)
    *************************************************
    Please download Junkware Removal Tool to your desktop.
    Warning! Once the scan is complete JRT will shut down your browser with NO warning.
    Shut down your protection software now to avoid potential conflicts.
    •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
    •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
    •The tool will open and start scanning your system.
    •Please be patient as this can take a while to complete depending on your system's specifications.
    •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    •Copy and Paste the JRT.txt log into your next message.
     
  3. Ivan Chan

    Ivan Chan TS Rookie Topic Starter Posts: 23

    # AdwCleaner v3.216 - Report created 21/07/2014 at 18:05:31
    # Updated 17/07/2014 by Xplode
    # Operating System : Windows 8.1 (64 bits)
    # Username : Ivan - LENOVO-PC
    # Running from : C:\Users\Ivan\Downloads\adwcleaner_3.216.exe
    # Option : Clean

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****


    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.17126


    -\\ Google Chrome v36.0.1985.125

    [ File : C:\Users\Ivan\AppData\Local\Google\Chrome\User Data\Default\preferences ]


    *************************

    AdwCleaner[R0].txt - [1430 octets] - [15/07/2014 22:09:28]
    AdwCleaner[R1].txt - [940 octets] - [21/07/2014 18:03:50]
    AdwCleaner[S0].txt - [1392 octets] - [15/07/2014 22:14:21]
    AdwCleaner[S1].txt - [864 octets] - [21/07/2014 18:05:31]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [923 octets] ##########

    Malwarebytes Anti-Malware
    www.malwarebytes.org

    Scan Date: 7/21/2014
    Scan Time: 6:33:50 PM
    Logfile:
    Administrator: Yes

    Version: 2.00.2.1012
    Malware Database: v2014.07.21.01
    Rootkit Database: v2014.07.17.01
    License: Free
    Malware Protection: Disabled
    Malicious Website Protection: Disabled
    Self-protection: Disabled

    OS: Windows 8.1
    CPU: x64
    File System: NTFS
    User: Ivan

    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 353802
    Time Elapsed: 31 min, 1 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Enabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 0
    (No malicious items detected)

    Registry Keys: 0
    (No malicious items detected)

    Registry Values: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Folders: 0
    (No malicious items detected)

    Files: 1
    Trojan.Dropper, C:\Users\Ivan\Desktop\backup\Downloads\Download_utorrent.rar, Quarantined, [356c5d4372092115c81d32fec73ac739],

    Physical Sectors: 0
    (No malicious items detected)


    (end)

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Thisisu
    Version: 6.1.4 (04.06.2014:1)
    OS: Windows 8.1 x64
    Ran by Ivan on Mon 07/21/2014 at 19:06:21.27
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




    ~~~ Services



    ~~~ Registry Values



    ~~~ Registry Keys



    ~~~ Files



    ~~~ Folders



    ~~~ Event Viewer Logs were cleared





    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on Mon 07/21/2014 at 19:13:19.37
    End of JRT log
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
     
  4. Superdave1941

    Superdave1941 Malware Helper Posts: 152

    Malwarebytes' Anti-Rootkit
    Please download Malwarebytes' Anti-Rootkit and save it to your desktop.
    • Be sure to print out and follow the instructions provided on that same page for performing a scan.
    • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
    • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
    • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
    • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
    • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
    • Copy and paste the contents of these two log files in your next reply.
    *************************************************
    Download Security Check by screen317 from one of the following links and save it to your desktop.
    Link 1
    Link 2
    * Double-click Security Check.bat
    * Follow the on-screen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt
    * Post the contents of that document in your next reply.
    Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
     
  5. Ivan Chan

    Ivan Chan TS Rookie Topic Starter Posts: 23

    ---------------------------------------
    Malwarebytes Anti-Rootkit BETA 1.07.0.1012

    (c) Malwarebytes Corporation 2011-2012

    OS version: 6.3.9200 Windows 8.1 x64

    Account is Administrative

    Internet Explorer version: 11.0.9600.17207

    File system is: NTFS
    Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
    CPU speed: 2.295000 GHz
    Memory total: 8486227968, free: 6176813056

    Downloaded database version: v2014.07.22.02
    Downloaded database version: v2014.07.17.01
    Initializing...
    ======================
    ------------ Kernel report ------------
    07/22/2014 16:58:30
    ------------ Loaded modules -----------
    \SystemRoot\system32\ntoskrnl.exe
    \SystemRoot\system32\hal.dll
    \SystemRoot\system32\kd.dll
    \SystemRoot\system32\mcupdate_GenuineIntel.dll
    \SystemRoot\system32\HalExtIntcLpioDma.dll
    \SystemRoot\System32\drivers\werkernel.sys
    \SystemRoot\System32\drivers\CLFS.SYS
    \SystemRoot\System32\drivers\tm.sys
    \SystemRoot\system32\PSHED.dll
    \SystemRoot\system32\BOOTVID.dll
    \SystemRoot\system32\CI.dll
    \SystemRoot\System32\drivers\msrpc.sys
    \SystemRoot\system32\drivers\Wdf01000.sys
    \SystemRoot\system32\drivers\WDFLDR.SYS
    \SystemRoot\System32\Drivers\acpiex.sys
    \SystemRoot\System32\Drivers\WppRecorder.sys
    \SystemRoot\System32\drivers\ACPI.sys
    \SystemRoot\System32\drivers\WMILIB.SYS
    \SystemRoot\System32\Drivers\cng.sys
    \SystemRoot\System32\drivers\msisadrv.sys
    \SystemRoot\System32\drivers\pci.sys
    \SystemRoot\System32\drivers\vdrvroot.sys
    \SystemRoot\system32\drivers\pdc.sys
    \SystemRoot\System32\drivers\partmgr.sys
    \SystemRoot\System32\drivers\spaceport.sys
    \SystemRoot\System32\drivers\volmgr.sys
    \SystemRoot\System32\drivers\volmgrx.sys
    \SystemRoot\System32\drivers\mountmgr.sys
    \SystemRoot\System32\drivers\iaStorA.sys
    \SystemRoot\System32\drivers\storport.sys
    \SystemRoot\System32\drivers\EhStorClass.sys
    \SystemRoot\system32\drivers\fltmgr.sys
    \SystemRoot\System32\drivers\fileinfo.sys
    \SystemRoot\System32\Drivers\Wof.sys
    \SystemRoot\system32\drivers\WdFilter.sys
    \SystemRoot\system32\drivers\mfehidk.sys
    \SystemRoot\System32\Drivers\PxHlpa64.sys
    \SystemRoot\System32\Drivers\Ntfs.sys
    \SystemRoot\System32\Drivers\ksecdd.sys
    \SystemRoot\System32\drivers\pcw.sys
    \SystemRoot\System32\Drivers\Fs_Rec.sys
    \SystemRoot\system32\drivers\ndis.sys
    \SystemRoot\system32\drivers\NETIO.SYS
    \SystemRoot\System32\Drivers\ksecpkg.sys
    \SystemRoot\System32\drivers\tcpip.sys
    \SystemRoot\System32\drivers\fwpkclnt.sys
    \SystemRoot\system32\DRIVERS\wfplwfs.sys
    \SystemRoot\system32\drivers\mfewfpk.sys
    \SystemRoot\System32\DRIVERS\fvevol.sys
    \SystemRoot\System32\drivers\volsnap.sys
    \SystemRoot\System32\drivers\rdyboost.sys
    \SystemRoot\system32\DRIVERS\nvpciflt.sys
    \SystemRoot\System32\Drivers\mup.sys
    \SystemRoot\System32\drivers\intelpep.sys
    \SystemRoot\System32\drivers\disk.sys
    \SystemRoot\System32\drivers\CLASSPNP.SYS
    \SystemRoot\System32\Drivers\crashdmp.sys
    \SystemRoot\System32\drivers\cdrom.sys
    \SystemRoot\System32\Drivers\Null.SYS
    \SystemRoot\System32\Drivers\Beep.SYS
    \SystemRoot\System32\drivers\BasicRender.sys
    \SystemRoot\System32\drivers\dxgkrnl.sys
    \SystemRoot\System32\drivers\watchdog.sys
    \SystemRoot\System32\drivers\dxgmms1.sys
    \SystemRoot\System32\drivers\BasicDisplay.sys
    \SystemRoot\System32\Drivers\Npfs.SYS
    \SystemRoot\System32\Drivers\Msfs.SYS
    \SystemRoot\system32\DRIVERS\tdx.sys
    \SystemRoot\system32\DRIVERS\TDI.SYS
    \SystemRoot\System32\DRIVERS\netbt.sys
    \SystemRoot\system32\drivers\afd.sys
    \SystemRoot\system32\DRIVERS\pacer.sys
    \SystemRoot\system32\DRIVERS\vwififlt.sys
    \SystemRoot\system32\DRIVERS\netbios.sys
    \SystemRoot\system32\DRIVERS\rdbss.sys
    \SystemRoot\system32\drivers\nsiproxy.sys
    \SystemRoot\System32\drivers\npsvctrig.sys
    \SystemRoot\System32\drivers\mssmbios.sys
    \SystemRoot\System32\Drivers\ElbyCDIO.sys
    \SystemRoot\System32\Drivers\dfsc.sys
    \SystemRoot\system32\DRIVERS\ahcache.sys
    \SystemRoot\System32\drivers\CompositeBus.sys
    \SystemRoot\system32\DRIVERS\kdnic.sys
    \SystemRoot\System32\drivers\umbus.sys
    \SystemRoot\system32\DRIVERS\igdkmd64.sys
    \SystemRoot\System32\drivers\HDAudBus.sys
    \SystemRoot\System32\Drivers\fastfat.SYS
    \SystemRoot\System32\drivers\USBXHCI.SYS
    \SystemRoot\System32\drivers\ucx01000.sys
    \SystemRoot\system32\DRIVERS\TeeDriverx64.sys
    \SystemRoot\system32\DRIVERS\athwbx.sys
    \SystemRoot\System32\drivers\vwifibus.sys
    \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    \SystemRoot\System32\drivers\usbehci.sys
    \SystemRoot\System32\drivers\USBPORT.SYS
    \SystemRoot\System32\drivers\CmBatt.sys
    \SystemRoot\System32\drivers\BATTC.SYS
    \SystemRoot\System32\drivers\i8042prt.sys
    \SystemRoot\System32\drivers\kbdclass.sys
    \SystemRoot\system32\DRIVERS\ETD.sys
    \SystemRoot\System32\drivers\mouclass.sys
    \SystemRoot\System32\drivers\intelppm.sys
    \SystemRoot\System32\drivers\wmiacpi.sys
    \SystemRoot\system32\drivers\nvvad64v.sys
    \SystemRoot\system32\drivers\portcls.sys
    \SystemRoot\system32\drivers\drmk.sys
    \SystemRoot\system32\drivers\ks.sys
    \SystemRoot\system32\drivers\ksthunk.sys
    \SystemRoot\System32\drivers\NdisVirtualBus.sys
    \SystemRoot\System32\drivers\swenum.sys
    \SystemRoot\System32\drivers\iwdbus.sys
    \SystemRoot\System32\drivers\btath_bus.sys
    \SystemRoot\System32\drivers\VClone.sys
    \SystemRoot\System32\drivers\rdpbus.sys
    \SystemRoot\System32\drivers\usbhub.sys
    \SystemRoot\System32\drivers\USBD.SYS
    \SystemRoot\System32\drivers\UsbHub3.sys
    \SystemRoot\system32\drivers\RTKVHD64.sys
    \SystemRoot\system32\drivers\mfeavfk.sys
    \SystemRoot\system32\drivers\mfefirek.sys
    \SystemRoot\system32\DRIVERS\mfencbdc.sys
    \SystemRoot\System32\win32k.sys
    \SystemRoot\System32\drivers\HIDPARSE.SYS
    \SystemRoot\System32\drivers\usbccgp.sys
    \SystemRoot\System32\Drivers\usbvideo.sys
    \SystemRoot\system32\DRIVERS\btfilter.sys
    \SystemRoot\System32\Drivers\BTHUSB.sys
    \SystemRoot\System32\Drivers\bthport.sys
    \SystemRoot\System32\TSDDD.dll
    \SystemRoot\System32\cdd.dll
    \SystemRoot\System32\ATMFD.DLL
    \SystemRoot\System32\drivers\monitor.sys
    \SystemRoot\System32\drivers\BthLEEnum.sys
    \SystemRoot\System32\drivers\rfcomm.sys
    \SystemRoot\System32\drivers\BthEnum.sys
    \SystemRoot\system32\DRIVERS\bthpan.sys
    \SystemRoot\System32\drivers\btath_rcp.sys
    \SystemRoot\System32\drivers\HIDCLASS.SYS
    \SystemRoot\system32\drivers\btath_avdt.sys
    \SystemRoot\system32\drivers\btath_a2dp.sys
    \SystemRoot\System32\drivers\btath_hcrp.sys
    \SystemRoot\system32\DRIVERS\btath_flt.sys
    \SystemRoot\system32\DRIVERS\btath_lwflt.sys
    \SystemRoot\system32\drivers\luafv.sys
    \SystemRoot\system32\DRIVERS\lltdio.sys
    \SystemRoot\system32\DRIVERS\nwifi.sys
    \SystemRoot\system32\DRIVERS\ndisuio.sys
    \SystemRoot\system32\DRIVERS\rspndr.sys
    \SystemRoot\system32\drivers\HTTP.sys
    \SystemRoot\system32\DRIVERS\vwifimp.sys
    \SystemRoot\system32\DRIVERS\bowser.sys
    \SystemRoot\System32\drivers\mpsdrv.sys
    \SystemRoot\system32\DRIVERS\mrxsmb.sys
    \SystemRoot\system32\DRIVERS\mrxsmb20.sys
    \SystemRoot\System32\drivers\condrv.sys
    \SystemRoot\system32\DRIVERS\mrxsmb10.sys
    \SystemRoot\system32\drivers\Ndu.sys
    \SystemRoot\system32\drivers\peauth.sys
    \SystemRoot\System32\Drivers\secdrv.SYS
    \SystemRoot\System32\DRIVERS\srvnet.sys
    \??\C:\WINDOWS\system32\Drivers\SSPORT.sys
    \SystemRoot\System32\drivers\tcpipreg.sys
    \SystemRoot\system32\drivers\mfeapfk.sys
    \SystemRoot\system32\DRIVERS\tunnel.sys
    \SystemRoot\System32\DRIVERS\srv2.sys
    \SystemRoot\System32\DRIVERS\srv.sys
    \??\C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys
    \SystemRoot\system32\drivers\cfwids.sys
    \??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
    \??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys
    ----------- End -----------
    Done!
    <<<1>>>
    Upper Device Name: \Device\Harddisk0\DR0
    Upper Device Object: 0xffffe0003a188060
    Upper Device Driver Name: \Driver\disk\
    Lower Device Name: \Device\0000002f\
    Lower Device Object: 0xffffe0003834b060
    Lower Device Driver Name: \Driver\iaStorA\
    <<<2>>>
    Physical Sector Size: 512
    Drive: 0, DevicePointer: 0xffffe0003a188060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
    --------- Disk Stack ------
    DevicePointer: 0xffffe0003a188b20, DeviceName: Unknown, DriverName: \Driver\partmgr\
    DevicePointer: 0xffffe0003a188060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
    DevicePointer: 0xffffe00038347a40, DeviceName: Unknown, DriverName: \Driver\ACPI\
    DevicePointer: 0xffffe0003834b060, DeviceName: \Device\0000002f\, DriverName: \Driver\iaStorA\
    ------------ End ----------
    Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
    Upper DeviceData: 0x0, 0x0, 0x0
    Lower DeviceData: 0x0, 0x0, 0x0
    <<<3>>>
    Volume: C:
    File system type: NTFS
    SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
    <<<2>>>
    <<<3>>>
    Volume: C:
    File system type: NTFS
    SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
    Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
    File "C:\Windows\System32\drivers\1394ohci.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\1394ohci.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\acpi.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\acpi.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\acpipagr.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\acpipagr.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\acpipmi.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\acpipmi.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\acpitime.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\acpitime.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\AGP440.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\AGP440.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\amdk8.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\amdk8.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\amdppm.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\amdppm.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\BthAvrcpTg.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\BthAvrcpTg.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\bthenum.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\bthenum.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\bthhfenum.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\bthhfenum.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\BthhfHid.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\BthhfHid.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\BthLEEnum.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\BthLEEnum.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\bthpan.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\bthpan.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\bthport.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\bthport.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\BTHUSB.SYS" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\BTHUSB.SYS" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\cdrom.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\cdrom.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\i8042prt.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\i8042prt.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\intelpep.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\intelpep.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\intelppm.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\intelppm.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\isapnp.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\isapnp.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\kbdclass.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\kbdclass.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\kbdhid.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\kbdhid.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\kdnic.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\kdnic.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\npsvctrig.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\npsvctrig.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\parport.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\parport.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\pci.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\pci.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\pciide.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\pciide.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\atapi.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\atapi.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\ataport.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\ataport.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\BasicDisplay.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\BasicDisplay.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\BasicRender.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\BasicRender.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\battc.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\battc.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\BtaMPM.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\BtaMPM.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\circlass.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\circlass.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\pciidex.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\pciidex.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\sermouse.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\sermouse.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\usbcir.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\usbcir.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\CmBatt.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\CmBatt.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\CompositeBus.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\CompositeBus.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\disk.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\disk.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\drmk.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\drmk.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\drmkaud.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\drmkaud.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\dumpsd.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\dumpsd.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\EhStorTcgDrv.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\EhStorTcgDrv.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\errdev.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\errdev.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\fdc.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\fdc.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\flpydisk.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\flpydisk.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\monitor.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\monitor.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\mouclass.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\mouclass.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\mouhid.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\mouhid.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\msisadrv.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\msisadrv.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\msiscsi.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\msiscsi.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\mssmbios.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\mssmbios.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\MTConfig.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\MTConfig.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\terminpt.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\terminpt.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\tpm.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\tpm.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\TsUsbGD.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\TsUsbGD.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\uaspstor.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\uaspstor.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\UCX01000.SYS" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\UCX01000.SYS" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\uefi.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\uefi.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\umbus.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\umbus.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\umpass.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\umpass.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\usbccgp.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\usbccgp.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\pcmcia.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\pcmcia.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\portcls.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\portcls.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\processr.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\processr.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\rdpbus.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\rdpbus.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\rfcomm.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\rfcomm.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\sbp2port.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\sbp2port.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\sdbus.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\sdbus.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\sdstor.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\sdstor.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\serenum.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\serenum.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\serial.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\serial.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\sfloppy.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\sfloppy.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\spaceport.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\spaceport.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\stornvme.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\stornvme.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\swenum.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\swenum.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\usbd.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\usbd.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\usbehci.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\usbehci.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\usbhub.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\usbhub.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\USBHUB3.SYS" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\USBHUB3.SYS" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\usbohci.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\usbohci.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\usbport.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\usbport.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\usbprint.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\usbprint.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\USBSTOR.SYS" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\USBSTOR.SYS" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\usbuhci.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\usbuhci.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\usbvideo.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\usbvideo.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\USBXHCI.SYS" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\USBXHCI.SYS" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\vdrvroot.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\vdrvroot.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\vhdmp.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\vhdmp.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\volmgr.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\volmgr.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\volsnap.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\volsnap.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\vwifibus.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\vwifibus.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\wacompen.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\wacompen.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\winusb.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\winusb.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\wmiacpi.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\wmiacpi.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\fxppm.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\fxppm.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\hdaudbus.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\hdaudbus.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\HdAudio.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\HdAudio.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\hidbatt.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\hidbatt.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\hidbth.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\hidbth.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\hidclass.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\hidclass.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\hidi2c.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\hidi2c.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\hidparse.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\hidparse.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\hidusb.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\hidusb.sys" is compressed (flags = 1)
    File "C:\Windows\System32\drivers\msgpiowin32.sys" is compressed (flags = 1)
    File "C:\WINDOWS\SYSTEM32\drivers\msgpiowin32.sys" is compressed (flags = 1)
    Done!
    Drive 0
    This is a System drive
    Scanning MBR on drive 0...
    Inspecting partition table:
    This drive is a GPT Drive.
    MBR Signature: 55AA
    Disk Signature: FF7B1244

    GPT Protective MBR Partition information:

    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1 Numsec = 4294967295

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0 Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0 Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0 Numsec = 0

    GPT Partition information:

    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 1825581302
    GPT Header CurrentLba = 1 BackupLba 976773167
    GPT Header FirstUsableLba 34 LastUsableLba 976773134
    GPT Header Guid c48edd34-8216-4e15-8432-ed9bd5dbe8
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128

    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 1825581302
    Backup GPT header CurrentLba = 976773167 BackupLba 1
    Backup GPT header FirstUsableLba 34 LastUsableLba 976773134
    Backup GPT header Guid c48edd34-8216-4e15-8432-ed9bd5dbe8
    Backup GPT header Contains 128 partition entries starting at LBA 976773135
    Backup GPT header Partition entry size = 128

    Partition 0 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 878e78ce-6838-4007-93a8-7365b6ff8ade
    FirstLBA 2048 Last LBA 2050047
    Attributes 1
    Partition Name Basic data partition

    Partition 1 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
    Partition ID 7c9c45b-9dfd-43aa-82bb-fe76c1a4c6e
    FirstLBA 2050048 Last LBA 2582527
    Attributes 1
    Partition Name EFI system partition

    GPT Partition 1 is bootable
    Partition 2 Type bfbfafe7-a34f-448a-9a5b-6213eb736c22
    Partition ID 100a5830-f8b2-41d9-95f8-d4b6a18e9ce7
    FirstLBA 2582528 Last LBA 4630527
    Attributes 1
    Partition Name Basic data partition

    Partition 3 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID 4b607261-f227-48a2-b92c-8b13439e9787
    FirstLBA 4630528 Last LBA 4892671
    Attributes 0
    Partition Name Microsoft reserved partition

    Partition 4 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID 821f8dc7-9cd9-4bde-8276-7a12e061f3e5
    FirstLBA 4892672 Last LBA 893954047
    Attributes 0
    Partition Name Basic data partition

    Partition 5 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID 1dae1763-5250-4962-99a0-72afbfd11cca
    FirstLBA 893954048 Last LBA 946382847
    Attributes 0
    Partition Name Basic data partition

    Partition 6 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 138090e6-46b7-4902-a31c-fa4ed5b583a4
    FirstLBA 946382848 Last LBA 976773119
    Attributes 1
    Partition Name Basic data partition

    Disk Size: 500107862016 bytes
    Sector size: 512 bytes

    Done!
    Scan finished
    =======================================


    Removal queue found; removal started
    Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-I.mbam...
    Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
    Removal finished


    Results of screen317's Security Check version 0.99.86
    x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    McAfee Anti-Virus and Anti-Spyware
    Windows Defender
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Java 7 Update 60
    Java version out of Date!
    Google Chrome 35.0.1916.153
    Google Chrome 36.0.1985.125
    ````````Process Check: objlist.exe by Laurent````````
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: %
    ````````````````````End of Log``````````````````````
     
  6. Superdave1941

    Superdave1941 Malware Helper Posts: 152

    Windows 8.1 comes with its own AV called Windows Defender. If you wish to use another AV you will need to disable Windows Defender.
    Update Your Java (JRE)
    Old versions of Java have vulnerabilities that malware can use to infect your system.

    First Verify your Java Version
    If there are any other version(s) installed then update now.
    Get the new version (if needed)
    If your version is out of date install the newest version of the Sun Java Runtime Environment.
    Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
    Be sure to close ALL open web browsers before starting the installation.
    Remove any old versions
    1. Download JavaRa and unzip the file to your Desktop.
    2. Open JavaRA.exe and choose Remove Older Versions
    3. Once complete exit JavaRA.
    Additional Note:
    The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
    *******************************************
    I'd like to scan your machine with ESET OnlineScan
    •Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
    •Click the [​IMG] button.
    •For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on [​IMG] to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the [​IMG] icon on your desktop.
    •Check [​IMG]
    •Click the [​IMG] button.
    •Accept any security warnings from your browser.
    • Leave the check mark next to Remove found threats.
    •Check [​IMG]
    •Push the Start button.
    •ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    •When the scan completes, push [​IMG]
    •Push [​IMG], and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    •Push the [​IMG] button.
    •Push [​IMG]
    A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
     
  7. Ivan Chan

    Ivan Chan TS Rookie Topic Starter Posts: 23

    The Scan is unable to complete. I scanned it twice and it always hangs at the same place. Please see file attached for details.
     

    Attached Files:

  8. Superdave1941

    Superdave1941 Malware Helper Posts: 152

    How's your computer running now? Any other issues?
     
  9. Ivan Chan

    Ivan Chan TS Rookie Topic Starter Posts: 23

    No further issues. but the scan keeps hanging at that Microsoft.Net folder
     
  10. Superdave1941

    Superdave1941 Malware Helper Posts: 152

    Ok, let's do some clean up.
    This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.
    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create Registry backup
    • Purge System Restore Points
    • Re-set system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.
    ***************************************
    Click Start> Computer> right click the C Drive and choose Properties> enter
    Click Disk Cleanup from there.
    [​IMG]
    Click OK on the Disk Cleanup Screen.
    Click Yes on the Confirmation screen.
    [​IMG]
    This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
    ***************************************
    Go to Microsoft Windows Update and get all critical updates.
    ----------
    I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.
    Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.
    Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
    Safe Surfing!
     
  11. Ivan Chan

    Ivan Chan TS Rookie Topic Starter Posts: 23

    I have no further issues
     
     
  12. Superdave1941

    Superdave1941 Malware Helper Posts: 152

    Great. Let's hope it stays that way.
     


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