Software does not keep activation key

By Jantink
Dec 24, 2011
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  1. My hard drive recently turned its toes up, so I had to replace it. Next came the nightmare of reinstalling all kinds of software. I had my personal files backed up online, but had not done the program files, figuring I could always reinstall them.

    I have managed to reinstall almost everything, but there are two programs I am having trouble with. Both are small programs used for medical transcription and both require activation codes or keys to run.

    One program, called Instant Text, starts up and asks for the activation key. I put it in, upon which point it tells me I can start using it, but when I start it up, it asks for the activation key again. I've tried uninstalling, reinstalling, more than once and it still does it.

    The other program, called Lil' Red Notebook (yes, it is a sickening name, but it is useful) starts up, I put in the unlock code and it circles back and asks for it again.

    I can't help but think that both of these are having the same problem and that maybe it has something to do with read/write permissions, but I have no clue how to fix it. Help!

    I had restored my personal files from Mozy.com, but when I found I had lost some specific information, such as all my Firefox saved passwords and my Instant Text glossaries, I did use the Microsoft Easy Transfer file I had made back when I upgraded my machine to Windows 7. That's what seemed to start a lot of this trouble.
  2. Jantink

    Jantink Newcomer, in training Topic Starter Posts: 21

    I have to add that Yahoo mail is also acting up. Usually, it keeps me logged in until it decides my session expires, then requires me to log back in (this is usually a period of days not hours.) Now when I go to my mail it always tells me my session has expired, but when I click "relogin" it takes me to the mail interface without asking me to log in again.
  3. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    I would save your data once more and go back to a clean install, and tracking what happens as you re-install and reboot... with all the Microsoft updates... before installing the programs.
  4. Jantink

    Jantink Newcomer, in training Topic Starter Posts: 21

    It turned out that the software required a fresh activation key for each installation.


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