Now that's pretty disturbing to know! seeing as how the installation was a miserable failure! But not going to spend time on it other then note (for anyone reading) that the Dell install package you ran was built with InstallShield version 10.1 (which as an older version. Don't know if that's still typical for "quiet" installs or a bug fixed in later versions. Quiet installs are install packages designd to run without requiring any user input other then Next and Finish type clicks) BUT that install you did was a little too quiet! :haha: Which makes me wonder.. How do you normally get / apply your Windows updates? Do you have it set to automatic or do you run it manually? Go to Microsoft Update, click Custom. Only apply the high priority updates AND make sure that XP SP3 is not included among them (if it is you can uncheck it so as to not install it yet).