Sound from headset but not laptop speakers

By Meena
Feb 19, 2013
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  1. Hi,

    Just few days ago I upgraded my laptop from windows vista to windows 7 ultimate 32 bit. Everything works fine except audio. When I plugged the headphone it sounds, but without headphones I cannot hear any sound from my laptop.I followed these steps:
    List any Problem devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    and my problem devices are listed out.
    Base System DevicePCI\VEN_1180&DEV_0592&SUBSYS_01F31028&REV_12\4&20402523&0&0BF0 THE DRIVERS FOR THIS DEVICE NOT INSTALLED.

    please help me. Thanks in advance.
  2. Dat1Gamer

    Dat1Gamer TechSpot Booster Posts: 135

    Well im guessing outdated drivers that dont work with W7 and Also just a tip Please don't steal topics!
  3. JC713

    JC713 TechSpot Evangelist Posts: 6,090   +724

    Post this as a separate topic please :D.
  4. Dat1Gamer

    Dat1Gamer TechSpot Booster Posts: 135

    Lol! just said the same thing!
  5. JC713

    JC713 TechSpot Evangelist Posts: 6,090   +724

    I was writing my post as you posted haha
    Dat1Gamer likes this.
  6. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,278   +152

    Meena
    Yes, you should be starting your own topic for a problem. But since I'm going out of town in about 36 hours, I won't wait for a repost but will try answering you here.

    1. The device you reported has nothing to do with your audio. It looks like it's a Ricoh Memory Stick controller missing its driver

    2. Open device manager, under the Sound category right click your sound card->Properties->Driver tab. If it lists the Driver Provider as Microsoft, you';re running with the Win 7 generic audio driver. Go to the computer or motherboard mfr web site and find the hardware specific audio driver for your machine
  7. mailpup

    mailpup TS Special Forces Posts: 8,276   +177

    Moving thread.


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