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Sound from headset but not speakers

By steelth
Oct 30, 2012
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  1. I went back to a restore point .Now I have no playback device other than my headset . It has sound on my headset but not through the speakers.and this comp. has a built in speaker and used to play, when I go to device manager under sound,I see my headset and 4 Nvidia High Definition Audio nothing wrong with any of it..I tried to update the drivers but it said they were all updated ... what am I missing?
  2. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +170

    List any Problem devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag and click OK
      ===> If you’re running 32 bit Windows, dxdiag will launch on its own
      ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save as a text file to your Desktop
    • Attach it to your next post by clicking the Upload a File button
  3. steelth

    steelth TS Enthusiast Topic Starter Posts: 164

    It showed no problems.

    Attached Files:

  4. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +170

    Something's odd... cuz when I look at dxdiag I don't see your High Def Audio devices installed.

    Try this first, see if it makes a difference. Go to DevMgr->System Devices. Right click High Definition Audio Controller, select Uninstall. Then reboot. It should reisntall itself, try your sound again.

    If still a problem, Go to Ctl Pnl->Programs and Features. See if any entry for Nvidia audio, is so uninstall it. Then go to the HP support site for your computer model, download and reinstall audio from there. If still a problem, give me another Problem and DxDiag report
  5. steelth

    steelth TS Enthusiast Topic Starter Posts: 164

    It said device installed successfully and shows 4 separate Nvidia high def. audio .In Programs and features I did see the nvidia audio I uninstalled it , but I also see a Realtek High Def. audio driver ...?
  6. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +170

    I'll have take a closer look later but after a quick skim again at your info I suspect
    > You have an Nvidia add-on graphics card which must have an HDMI port so it has its own Hi Def devices
    > Your onboard sound (that came on the computer motherboard) is probably disabled in BIOS. Its your onboard sound card that uses Realtek. My guess is your onboard sound devices don't appear in DevMgr because they're probably disabled in BIOS. But you will still see the Realtek driver program install in Programs and Features

    Are your speakers plugged into the HDMI port on the graphics addon card??? If they're plugged into the integrated sound card, that would explain why no sound
  7. steelth

    steelth TS Enthusiast Topic Starter Posts: 164

    Only speaker I have is the 1 in the computer I rarely used it , except for music once in awhile then I started to play some games and I added a video card so that might of been when the sound quit from the speakers, cuz I used a headset all the time and never noticed. Headset plug is a usb .So basically I have no sound except in my headset ,,,after I uninstalled the nvidia audio it said to restart the comp. so I did and it reinstallled it ,lol :( So I uninstalled it again.
  8. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +170

    First, let me correct something I said earlier about HDMI for anyone reading in the future
    HDMI carries both video and audio and would connect to a monitor. Speakers wouldn't connect directly to the HDMI port. Rather, HDMI computer port could connect to a HDMI port on a monitor to provide it both video and audio for speakers on the monitor

    As for your case
    If you want to use your internal speakers your integrated sound card should be enabled. (It may have become disabled when added your nvidia graphics card which also provides for audio)
    > Check your BIOS setup menu options. Look for an Integrated Sound option (or some similar name) and make sure it;s enabled. (Your onboard / integrated sound is Realtek)
    > Once integrated sound is enabled, check CtlPanel->Sound->Audio tab and make sure your Realtek audio is set as the default playback device. Then, hopefully, all should work again
    > You can leave the Nvidia audio drivers installed.
  9. steelth

    steelth TS Enthusiast Topic Starter Posts: 164

    Thank you thank you so much ,it works great .You have no idea how this victory makes me feel .I can't thank you enough.
  10. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +170

    Hey Hey! You're most welcome. Glad to hear it;s working again :)
  11. tco99123

    tco99123 TS Rookie

    I've had the same problem, but I have this new UEFI instead of a BIOS. How do I enable the integrated graphics using the UEFI feature?
  12. Tatjana

    Tatjana TS Rookie

    Hi. I am also having trouble with no sound coming from my speakers, but mine are external speakers plugged into my computer, but I can get sound through the earphones plugged into the jack on the box the speakers are plugged into ( not directly into the computer) I have gone to MSinfo 32..nothing..then I did DXdiag like you suggested and I got Direct Sound test results..Failure at step 19 (user verification of software) HRESULT = 0x00000000 (error code) I have realtek audio manager . From what I saw, the volume was not on mute, so now I have no idea what else to do. Thanks for whatever help, but I am not much more knowledgeable.

    Attached Files:

  13. Tatjana

    Tatjana TS Rookie

    I got it working again. I am not sure how exactly I did it, but I got it working again. Clicked on Realtek audio sound manager and pressed a play button. It blasted sound through my speakers and now it plays on you tube too. Go figure. God helps mentally challenged people and children..Thanks God. Thanks for helping me think through this guys.
  14. rohit_rathore7

    rohit_rathore7 TS Rookie

    Please let me know what could be the problem. I'm getting sound only through my headphones and not the speakers. I tried updating the realtek driver but that doesn't work either.

    Attached Files:

  15. sunil sharma

    sunil sharma TS Rookie

    Sound is coming in headphone but not inbuilt speaker.. here I m uploading dxdiag file

    Attached Files:

  16. Harvey Potter

    Harvey Potter TS Rookie

    There is no PROBLEM DEVICES

    Attached Files:

  17. meghana

    meghana TS Rookie

    I have attached the file ,same prob above can hear over headphone not speaker

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