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Sound problem with Live Messenger

By Gswiss
Apr 15, 2007
  1. On a pc where xp-sp2 was reinstalled from scratch, Live Messenger works properly except for sound. The person we call can hear us fine but his voice is garbled. When we play a DVD movie on the pc, sound is also garbled.

    On the other hand, a music cd plays fine (over same player). And when there is sound on PowerPoint (PPS) documents, sound is also okay.

    The sound device is a built-in Creative SB PCI 128 (Ensoniq ES 5880). We updated the firmware with an upgrade from the SB site: SBPCI128Setupus_w2k. No change. We then tried to install the most recent firmware version WebDrvsV5_12_01. We got an error message telling us we had no Sound Blaster device (!!!) although it's a Creative SB PCI 128 (Ensoniq ES 5880).
     
  2. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Go to Control Panel -> System -> Hardware -> Device Manager, then remove or disable the existing driver. Then go to the sound manufacturer's web site to download the driver one more time.
     
  3. tipstir

    tipstir TS Ambassador Posts: 2,393   +108

    Reboot the PC and install the Manufacturers new driver from the web site.. Make sure older driver is gone...
     
  4. Gswiss

    Gswiss TS Rookie Topic Starter

    The only reason we installed a more recent driver was because the current one (which worked properly before we reinstalled xp) created the problems described. If we go back to the initial state, we'll probably run into the same anomaly.

    Anyway I'll give it a try and come back to you by end of week.
     
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