By james.ber
Jul 23, 2008
  1. Hi all,
    I just bought my new computer and installed Norton internet security. Shortly after obtaining the internet through a wireless usb adaptor many popups and system errors have been occurring. Since then I have deleted Norton and installed McAfee. I have two main problems:
    1. The error message: 'Critical System Warning!' appears informing me that i have Spyware.Cyberlog-x
    2. On startup 'userinit.exe' cannot initialise leaving me with just the wallpaper. I am able to get icons back through Task Manager>Open Process>explorer.exe.
    -All control panel does not work.

    I have tried alot of spyware removal, not with much success as my internet is not working (I am writing this from a laptop in direct connection to the wireless modem). SUPER SpywareRemover removed 'Adware.Tracking.Cookie' and 'Trojan.Downloader-CREW' but didnt solve anything.

    Here is my HJT log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:59:21 AM, on 7/21/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\Marvell\61xx\Apache2\bin\Apache.exe
    C:\Program Files\SiteAdvisor\6145\SAService.exe
    C:\Program Files\Marvell\61xx\Apache2\bin\Apache.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\TP-LINK\TWCU\TWCU.exe
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    C:\Program Files\SiteAdvisor\6145\SiteAdv.exe
    C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\NETGEAR\WG111v2\WG111v2.exe
    C:\Program Files\Marvell\61xx\svc\mvraidsvc.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Marvell\61xx\tray\zRaidTray.exe
    C:\Documents and Settings\JB\Desktop\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\system32\spywarewarning.mht
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    F2 - REG:system.ini: Shell=
    O2 - BHO: (no name) - {7F322091-76E3-4869-AD9A-9CA896714279} - C:\WINDOWS\system32\awTLdcYQ.dll
    O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6145\SiteAdv.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [TWCU] "C:\Program Files\TP-LINK\TWCU\TWCU.exe" -nogui
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [IEUpdate] C:\WINDOWS\system32\alrsvcp.exe
    O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6145\SiteAdv.exe
    O4 - HKLM\..\RunServices: [IEUpdate] C:\WINDOWS\system32\alrsvcp.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Steam] C:\Program Files\Steam\Steam.exe -silent
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [IEUpdate] C:\WINDOWS\system32\alrsvcp.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\RunServices: [IEUpdate] C:\WINDOWS\system32\alrsvcp.exe
    O4 - HKUS\S-1-5-18\..\Run: [IEUpdate] C:\WINDOWS\system32\alrsvcp.exe (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunServices: [IEUpdate] C:\WINDOWS\system32\alrsvcp.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [IEUpdate] C:\WINDOWS\system32\alrsvcp.exe (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunServices: [IEUpdate] C:\WINDOWS\system32\alrsvcp.exe (User 'Default user')
    O4 - Startup: MarvellTrayStartup.lnk = C:\Program Files\Marvell\61xx\tray\RaidTray.bat
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: NETGEAR WG111v2 Smart Wizard.lnk = ?
    O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O20 - AppInit_DLLs: C:\WINDOWS\system32\__c005A6B2.dat
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: TP-LINK Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: Marvell RAID Event Agent (Marvell RAID) - Unknown owner - C:\Program Files\Marvell\61xx\svc\mvraidsvc.exe
    O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: MRU Web Service (MRUWebService) - Apache Software Foundation - C:\Program Files\Marvell\61xx\Apache2\bin\Apache.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6145\SAService.exe

    Any help would be greatly appreciated

    Thanks, James

    System Specs:
    Intel Q9300
    ASUS P5K SE/EPU motherboard
    NVidia 8600GT 512MB Video Card
    2x2GB Strontium 800Mhz
    WD 640GB HDD
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Could I suggest that you just reinstall Windows clean?
    Hopefully a new computer will not have much data requiring backing up (if any)

    How do you feel about that? (Nice and clean and no Norton)
    Or do you want your new computer, repaired?
  3. raybay

    raybay TS Evangelist Posts: 7,241   +9

    You have a program that is selling bogus software. It is Spyware.CyberLog-X, Trojan-Spy.win32@mx, VirusBurst and is more of a permanent irritant than really serious, but it is a popup that will not go away, although Firefox will usually block it..

    You can remove it with Spyware Doctor or SpySweeper, both paid programs, or others listed below.

    To avoid it, switch to Firefox 2.0 or Firefox 3.o, but firefox will make Internet Explorer not work well.

    You can get rid of it with the trial download Spyware Doctor 5.5, or the free MBAM Malware Bytes, os SuperAntispyware, then immediately running one or the other again in SAFE MODE, as well as Antivir Antivirus. You might also download and run Adaware 2008. We find that Avir Antivir also works well... but since you have already paid for McAfee...

    You still have remnants of Symantec installed, which doesn't help. Suggest you download RegCleaner by Viourno at and remove the rest of Symantec manually.

    Usually, this scam can be easily removed by running Norton/Symantec Spyware and antivirus, so you might want to check your Symantec downloads and settings there to figger out why they are letting this program through..

    Also look at the Free Google Pack.Google Pack which some helpful free software.

    Good luck. Let us know how it all worked out.
  4. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,069

    Please download Malwarebytes' Anti-Malware from Here or Here

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.



    • Download ComboFix to your desktop.
    • Double click combofix.exe & follow the prompts.
    • A window will open with a warning.
    • When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log.

    Caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Combofix is a very powerful tool so please do NOT do anything without instruction

    Combofix will automatically save the log file to C:\combofix.txt
  5. james.ber

    james.ber TS Rookie Topic Starter

    Thanks for all your help

    Daniel, I followed your instructions and my virus seems to be deleted.

    Attached are the three logs you asked for.

    Let me know if there is anything else I need to do.

    Thanks, James
  6. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,069

    For MBAM make sure to delete everything from the Quarantined.

    Open MBAM and select the Quarantined tab and delete everything there.

    Please go HERE to run Panda's ActiveScan
    • Once you are on the Panda site click the Scan your PC button
    • A new window will the Check Now button
    • Enter your Country
    • Enter your State/Province
    • Enter your e-mail address and click send
    • Select either Home User or Company
    • Click the big Scan Now button
    • If it wants to install an ActiveX component allow it
    • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
    • When download is complete, click on My Computer to start the scan
    • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report
  7. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,069

    As for the log I did not see anything bad It looks clean the only thing I saw was that you have

    Mcafee & AVG installed do you? If so chose one to remove

    McAfee Uninstaller


    AVG Uninstaller

    • Download AVG Uninstaller to your desktop
    • Run the Uninstaller
    • Select Uninstall
    • Reboot computer

    Post back the details of the only scan we are not done yet
  8. james.ber

    james.ber TS Rookie Topic Starter

    Attached is the Panda ActiveScan log. There were some things I couldn't disinfect because it wouldnt allow it on the free version.

    I uninstalled AVG AntiVirus.

  9. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,069

    Uninstall ComboFix

    • Click Start then Run
    • Now Type Combofix /u in the runbox
    • Make sure there's a space between Combofix & /u
    • Then hit Enter

    The above procedure will Delete the following:
    • ComboFix & it's associated files & folders.
    • Reset the clock settings.
    • Hide file extensions, if required.
    • Hide system/hidden files, if required.
    • Set a new, clean Restore Point.


    OTCleanit! by Oldtimer

    • Download OTCleanIt
    • Click the CleanUp! button.
      (It will go thorugh the list & remove all of the tools it finds and then delete itself) Requiring a reboot


    Now we need to create a new System Restore point.

    Click Start Menu > Run > type (or copy and paste)


    Press OK. Choose Create a Restore Point then click Next. Name it and click Create, when the confirmation screen shows the restore point has been created click Close.

    Next goto Start Menu > Run > type


    Click OK, Disk Cleanup will open and start calculating the amount of space that can be freed, Once thats finished it will open the Disk Cleanup options screen, click the More Options tab then click Clean up on the system restore area and choose Yes at the confirmation window which will remove all the restore points except the one we just created.

    To close Disk Cleanup and remove the Temporary Internet Files detected in the initial scan click OK then choose Yes on the confirmation window.


    The following is a list of tools and utilities that I like to suggest to people. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.
    1. Spybot Search & Destroy - Uber powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.
    2. AdAware - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.
    3. SpywareBlaster - Great prevention tool to keep nasties from installing on your system.
    4. SpywareGuard - Works as a Spyware "Shield" to protect your computer from getting malware in the first place.
    5. IE-SpyAd - puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
    6. ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
    7. Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
    8. Google Toolbar - Free google toolbar that allows you to use the powerful Google search engine from the bar, but also blocks pop up windows.
    9. Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  10. james.ber

    james.ber TS Rookie Topic Starter

    Thanks for your help.

    Hopefully I won't have to annoy you again:)

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