Start Menu and Desktop Icons missing

By swakaws
Nov 10, 2007
  1. Hi there..

    I'm new here... i've got this problem with one of my PC's, it has a windows XP OS, It hanged up, so i rebooted it, but then after being prompted for user and password, only the wallpaper shows up.. I can only run and access folders using Ctrl+Alt+Del funtion. I already runned HJT. here's the Logs... I also have a problem with the smss.exe being detected as a virus...

    pls. help me out... thanks
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

    If after reading the above, you wish to clean your system, do the following.

    Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT, AVG Antispyware and Combofix logs as Attachments into this thread, only after doing the above.

    Also, let me know the results of the Panda Antirootkit scan.

    Regards Howard :wave: :wave:

    This thread is for the use of swakaws only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  3. 2jacks97

    2jacks97 TS Rookie

    I've lost the desktop icons and taskbar. Will appear sometimes but then disappear.
    Same problem in safe mode. Have tried running explorer.exe from the task manager but that didn't help. Also ran sfc /scannow, still need help.

  4. raybay

    raybay TS Evangelist Posts: 7,241   +9

    All fine and good, Hopkinso, but AVG Spyware is no longer available for new users, and expires for old users on May 31, midnight.
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