TechSpot

Steelseries 7g keyboard locks up and beeps

By DannyBlaze
May 30, 2013
Post New Reply
  1. Hello everyone. I'm a new member, but has been a longtime viewer of these forums and website.

    I am posting to ask for your help w/ an extremely annoying problem I've been having over the last 3 days.

    My Steelseries 7g keyboard locks up and beeps at random times. When it does so, it seems as if the Ctrl key is being held down. Otherwise there will simply be no input at all.

    The keyboard is connected via PS/2. If this is the problem, would connecting the PS/2 to USB adapter help?

    I am currently scanning my computer with anti-malware programs and anti-virus. Nothing found so far.

    Below is a Hijackthis log, if that would help. My motherboard is the ASUS Sabertooth P67.

    Code:
    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 4:25:45 PM, on 5/30/2013
    Platform: Windows 7  (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    CHROME: 27.0.1453.94
    FIREFOX: 11.0 (en-US)
    Boot mode: Normal
     
    Running processes:
    C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
    G:\DOCUMENTS\MSI\MSI Afterburner\MSIAfterburner.exe
    G:\PROGRAMS\FRAPS\fraps.exe
    G:\PROGRAMS\STEAM\Steam.exe
    G:\PROGRAMS\VCAST\Verizon V CAST Media Manager\V CAST Backup Scheduler.exe
    G:\DOCUMENTS\MSI\MSI Afterburner\Bundle\OSDServer\RTSS.exe
    G:\PROGRAMS\Origin\Origin.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe
    C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe
    G:\PROGRAMS\OpenOffice\program\soffice.exe
    G:\PROGRAMS\OpenOffice\program\soffice.bin
    C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    G:\PROGRAMS\SWTOR\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
    G:\PROGRAMS\SWTOR\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\SysWOW64\DllHost.exe
    G:\DOWNLOADS\HijackThis.exe
     
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [ControlCenter4] C:\Program Files (x86)\ControlCenter4\BrCcBoot.exe /autorun
    O4 - HKLM\..\Run: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
    O4 - HKCU\..\Run: [Steam] "G:\PROGRAMS\STEAM\steam.exe" -silent
    O4 - HKCU\..\Run: [HLBackupScheduler] G:\PROGRAMS\VCAST\Verizon V CAST Media Manager\V CAST Backup Scheduler.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] G:\SUPERantispyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Daniel\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [EADM] "G:\PROGRAMS\Origin\Origin.exe" -AutoStart
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-301645334-3464464128-915434394-1006\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
    O4 - HKUS\S-1-5-21-301645334-3464464128-915434394-1006\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
    O4 - Startup: OpenOffice.org 3.4.1.lnk = G:\PROGRAMS\OpenOffice\program\quickstart.exe
    O4 - Startup: Registration .LNK = G:\PROGRAMS\STEAM\steamapps\common\assassins creed\Register\RegistrationReminder.exe
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - G:\SUPERantispyware\SASCORE64.EXE
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files (x86)\Browny02\BrYNSvc.exe
    O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - G:\PROGRAMS\STEAM\steamapps\common\Dragon Age Ultimate Edition\bin_ship\DAUpdaterSvc.Service.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: Futuremark SystemInfo Service - Futuremark Corporation - C:\Program Files (x86)\Common Files\Futuremark Shared\Futuremark SystemInfo\FMSISvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: IntelĀ® PROSet Monitoring Service - Unknown owner - C:\Windows\system32\IProsetMonitor.exe (file missing)
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
    O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: ShadowExplorer Service (sesvc) - www.shadowexplorer.com - C:\Program Files (x86)\ShadowExplorer\sesvc.exe
    O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
    O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version6\TeamViewer_Service.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: NETGEAR A6200 Service (WNDA6200) - Unknown owner - C:\Program Files (x86)\NETGEAR\A6200\WifiService.exe
     
    --
    End of file - 12658 bytes
    
     
  2. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,477   +965

    Try seeing if the PS/2 to USB connector helps at all. I think it is a sticky key problem. Beeping usually occurs when a key is being overly held down. Try it with any key if you want to see what I am talking about (make sure no text boxes are selected). When the beeping begins, press the key again to make the key come up. How long ago did you purchase the keyboard?
     
  3. DannyBlaze

    DannyBlaze TS Rookie Topic Starter

    The adapter did not help.

    Sticky keys and Filter keys are off. All keyboard accessibility options are off.

    I turned on the on screen keyboard and it seems that the Ctrl key is being held down in all instances.

    I bought the keyboard about 2 years ago.

    Edit: No malware found.
     
  4. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,477   +965

    I am not really a key expert, but maybe you can remove the cap of the key and see if the switch is stuck.
     
  5. DannyBlaze

    DannyBlaze TS Rookie Topic Starter

    Just removed the key and cleaned out the switch with compressed air. Going to see if that did it.
     
  6. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,477   +965

    Good luck.
     
  7. DannyBlaze

    DannyBlaze TS Rookie Topic Starter


    It did not help. The keyboard locked up and began beeping at me.

    It is also incredibly slow and laggy for typing.

    If it's the keyboard itself, this will be the last time I buy a mechanical keyboard.
     
  8. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,477   +965

    I would talk to Steelseries. I cant really help you much more. I think you should do some more research and maybe reach a solution. I think you should check this site out: http://faq.steelseries.com/. It seems like the warranty is only 1 year, so you may be out of luck. Mechanical keyboards are the best in my opinion. They last a lot longer than dome switch keyboards. If you are looking for a new one to replace this one if you cannot get it fixed, I would stick with Logitech (G710+).
     
  9. mailpup

    mailpup TS Special Forces Posts: 6,979   +362

    Do you have access to another keyboard to test with? If so, try it to confirm whether or not the problem lies with the keyboard or elsewhere.
     
  10. DannyBlaze

    DannyBlaze TS Rookie Topic Starter

    Yes, I have my old keyboard still. I'll test it now.
     
  11. DannyBlaze

    DannyBlaze TS Rookie Topic Starter

    So far it is working just fine, however the old keyboard is USB.

    It is infuriating that a $20 keyboard that is 5 years old would last longer than one over 7 times its price...
     
  12. mailpup

    mailpup TS Special Forces Posts: 6,979   +362

    It seems to be pointing to a defective Steelseries keyboard. Now if you can find a PS/2 compatible PC and test the Steelseries on that, you'll know for certain.
     
  13. DannyBlaze

    DannyBlaze TS Rookie Topic Starter

    I don't have another PS/2 capable PC. Right now, though, my old keyboard is having absolutely no problems.

    Tomorrow I'm going to try the adapter again, and I'm going to increase the buffer size in registry to see if that helps...

    If not... well.
     
  14. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,477   +965

    I would talk to SteelSeries still man.
     
  15. DannyBlaze

    DannyBlaze TS Rookie Topic Starter

    I posted a support request 2 days ago.

    No response yet. I'll give it until Monday.
     
  16. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,477   +965

    Best of luck.
     

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...