TechSpot

Struggling over BSODs

By Bacchus451
Mar 1, 2009
  1. I've been struggling with this computer for weeks. I've replaced every component and re-formatted several times. The BSODs seem like they might be linked to me running Steam?

    Here is the information I could find:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.256.6
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: EFEF39D0
    BCP2: 0000001F
    BCP3: 00000001
    BCP4: 81AFD440
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini030109-04.dmp
    C:\Users\Kale\AppData\Local\Temp\WER-41823-0.sysdata.xml
    C:\Users\Kale\AppData\Local\Temp\WERD181.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

    I'll add the zipped dump files once I can convince windows to give me access to them
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    They are here: C:\Windows\Minidump
    Where you can attach them directly, you don't even need to zip them up
     
  3. Bacchus451

    Bacchus451 TS Rookie Topic Starter Posts: 19

    Ah ok, here you go. Thanks for the help.

    Just Blue Screened again. I couldn't catch what it said, but it was different. It was BUGCODE_ something. I was literally doing nothing. Here is what windows had to say for that one:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.256.6
    Locale ID: 1033

    Additional information about the problem:
    BCCode: fe
    BCP1: 00000005
    BCP2: 8606B0E0
    BCP3: 80862939
    BCP4: 86836F64
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 256_1

    I can't find any new Minidump files though?
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Are you running Windows Vista on Virtual machine?

    These files were sited as the cause (please search Google for these processes)

    wermgr.exe
    Steam.exe
    Rtlh86.sys
    intelppm.sys (this one twice)
     
  5. Bacchus451

    Bacchus451 TS Rookie Topic Starter Posts: 19

    Steam.exe. I thought so, but there must be a way to also run it.

    Not on a Virtual Machine, no.

    Thanks for the help so far as well
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  7. Bacchus451

    Bacchus451 TS Rookie Topic Starter Posts: 19

    Device manager reports that they are all up to date. wermgr.exe is Windows error-reporting which I have since turned off. Rtlh86.exe is a Realtek LAN driver that appears to be up to date and functioning properly but I'm looking in to it. The intelppm.sys one is more elusive and I haven't found anything yet.
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Actually "intelppm.sys" is what took me so long to reply, and then to be so brief :/
     
  9. Bacchus451

    Bacchus451 TS Rookie Topic Starter Posts: 19

    Ok, intelppm.sys is apparently some driver that can be disabled without any ill-effects in Virtual PCs so I decided to give it a shot on this one. It isn't BSODing at regular intervals so I'm not sure if it worked.

    I could always start steam I guess...

    I ran Steam and waited with my camera ready. I caught one in the act.

    I'm thinking though, with all the different OS installations and replaced hardware I've put in here, surely it can't be a driver or software problem? I've been trying to fix this off and on since November. Drivers and software have been updated since then.
     
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Have a look at:

    UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions

    By the way if you're running AVG
    Uninstall your AVG Antivirus
    Then run the removal tool
    Here is the 32Bit version (most users): http://www.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe
    Here is the 64Bit version: http://www.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

    Install (the much better) Avira free AntiVirus


    And here are the other bad ones, if installed

    Uninstall Symantec (Norton) Antivirus
    Run the Norton Removal tool

    Uninstall your McAfee Antivirus
    Then run the McAfee Removal Tool
     
  11. Bacchus451

    Bacchus451 TS Rookie Topic Starter Posts: 19

    New BSOD has found me, MEMORY_MANAGEMENT. Seems to be related to the IRQL one.

    Attached some more dumps. Also, I have uninstalled AVG

    I switched the ram with the DDR2 ram that was in my other computer and things seem to be going alright...
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    By the way are you running Ethernet network connection (preferred) or USB? (not preferred)

    Also, the Ram. Is it now working since been replaced?
    If not please run Memtest on your Ram (7 passes required)

    Another point is all these restarts and BSODs, have probably caused cross linked files corruption. Checkdisk for Vista may be a good idea too ;)
     
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