Super-dim monitor - HP Pavillion dv6910us

[tatteredleaf]

My computer is less than a month old--so that is the good news. The bad news is that upon turning it on last night, the monitor is so dark that I can barely see the images. I checked the brightness...all says it is functioning well. I have it hooked up to a regular monitor--which is actually how I intend to use it most of the time...but this is nuts. I haven't found anyone else with this problem.

I bought a second of these for my boyfriend who is taking it to Germany--his is fine, and we compared the two computers' settings--they are identical. There is no explanation, other than the monitor is not working.

I hope it is something minor (such as something I did and don't realize it)...otherwise, I'll be taking it back and getting another computer since I just got the darn thing. Any thoughts would be appreciated.

Thanks in advance!

Carolyn

 

[almcneil]

If you tried another monitor on your computer it's fine, then there's something wrong with the new one. All computer manufacturer have a default 90 warranty on all hardware. Take it back to the store and either have them test it or replace it.

-- Andy

 

[tatteredleaf]

Andy, thanks...that is what I suspect will be the smartest course of action. I love this laptop--it is awesome--but I kinda want to be able to take it with me to B&N and such... I'll take it back tomorrow. They just better have another one to switch out.

C

 

[Tmagic650]

Yes,
most likely the LCD displays backlight has failed

 

[Tedster]

1 month old? time for a warranty repair - and do it ASAP.

 

[tatteredleaf]

1 month old? time for a warranty repair - and do it ASAP.

Yup, and that's where it is--getting fixed. Argh. They say it is the backlight--swear up and down it is VERY RARE...and honestly on this machine i couldn't find a single complaint about this very thing. Just the luck of the draw--and the second computer (bought 2 of this model) is just fine. I can't think that I bumped it or anything...but something happened.

I will get it back later this week--and miss it TERRIBLY.

Carolyn, on my son's ghetto cranky old laptop

 

[Tmagic650]

You might consider extending the warranty past 1 year