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Svchost dialog box

By amynino
Jan 12, 2009
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  1. Hello everyone. I am having problems with my dell inspiron. I have windows vista and keep geting a pop up dialog box. The error in the box reads: Sorry, jpeg dll not found. You must reinstall this program. Can anyone please help me resolve this issue? I attached my highjackthis log...just in case. Thanks in advance.
     

    Attached Files:

  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  3. amynino

    amynino TS Rookie Topic Starter

    thanks kimsland. I am following the 8 steps and will post the results as soon as I am done.
     
  4. amynino

    amynino TS Rookie Topic Starter

    Okay, here are the files you wanted to see. I hope I did everything right and didn't forget to do a step. My computer no longer has the pop up Svchost dialog box. So hopefully the anti malware and superantispyware were able to get rid of it. Thanks again for your help.
     
  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    One of the best logs I've seen
    By the way I noticed SpybotSD installed, this should have been removed, as per the guide's recommendations
    You can also now remove SuperAntiSpyware
    Then restart

    How does it seem to be running now?
    If good, then continue below:

    Go to Start >> Run - type or copy/paste control sysdm.cpl,,4 and then press Enter
    * Tick on the checkbox - Turn off System Restore on all drives
    * Click Apply
    Turn it back 'On' by unticking the same checkbox & click Apply, and then OK
     
  6. amynino

    amynino TS Rookie Topic Starter

    I too noticed the spybot on one of the logs. I looked for it and cannot find it. What am I missing? The computer seems to be running correctly now.
     
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    If you cannot find the un-install for SpybotsSD in Add\Remove programs
    You may need to re-install it, then uninstall it again

    Thanks for the update :grinthumb
     
  8. amynino

    amynino TS Rookie Topic Starter

    trying that now. Thanks
     
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