Svchost.exe and AcGenral.dll

By ParaOptical
Jun 3, 2009
  1. Hi,

    after a few minutes into using my pc there was an error with Svchost.exe and AcGenral.dll

    below is the attachments :-

    Attached Files:

  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    I haven't checked the logs yet.

    What is the error with Svchost.exe and AcGenral.dll?

    AcGenral.dll is the Windows Compatibility DLL
    (your are using Windows XP, SP3 and IE6)
  3. ParaOptical

    ParaOptical TS Rookie Topic Starter

    added another file for your reference.

    within 10-15 mins of starting up i get this error.
    i dont know what's happening

    Attached Files:

  4. ParaOptical

    ParaOptical TS Rookie Topic Starter

    i had also done all the 8 steps required before posting
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Okay, thanks. Can you tell me if IP is your ISP or company network? It is for the Malaysia Broadband called Steamyx

    It is difficult to be sure when there is no user information and it's a global board. IF it is, leave it. IF it Isn't it should be removed:

    Please open HijackThis, and select Do a system scan only.

    Place a checkmark next to the following entries (if present):

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe

    Check the following 3 017 entries only IF they do not belong to your ISP or company network)
    O17 - HKLM\System\CCS\Services\Tcpip\..\{444F3324-5C74-4D45-B347-C6774C7B0CBE}: NameServer =,
    O17 - HKLM\System\CS1\Services\Tcpip\..\{444F3324-5C74-4D45-B347-C6774C7B0CBE}: NameServer =,
    O17 - HKLM\System\CS2\Services\Tcpip\..\{444F3324-5C74-4D45-B347-C6774C7B0CBE}: NameServer =,

    Then, close all other open windows, leaving only HijackThis open, and select Fix checked.

    You have entries for the BitDefender online scanner running in the background. To stop: Find the process in the Task Manager> highlight> End Task.
    Then go to Control Panel> Add/Remove Programs> Uninstall BitDefender- may show as bdoscandel

    I need more information about the Error itself:

    Start> Run> type in eventvwr

    Do this on each the System and the Applications logs:

    • [1]. Click to open the log>
      [2]. Look for the Error>
      [3] .Right click on the Error> Properties>
      [4]. Click on Copy button, top right, below the down arrow >
      [5]. Paste here (Ctrl V)
      • You can ignore Warnings and Information Events.
        EXCEPTION: See if the corresponding Error is proceeded by an Information Event for a Google update. Process will show as approx. 2minutes before the svchost error- entry is: gupdate1c92e04bada9e6a
      • If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
      • You don't need to include the lines of code in the box below the Description, if any.
      • Please do not copy the entire Event log.
    Errors are time coded. Check the computer clock on when message displays.

    The image you left give an app name and a module name but not the source and description. These will be available in the Event Error copy

    If the Error has the Information for Google Updates for you, I have a quirky fix!
  6. ParaOptical

    ParaOptical TS Rookie Topic Starter is the Malaysian ISP. thank you

    i checked issues as per your instructions but i couldnt find any BitDefender to be uninstalled though.


    Here is one of the error.

    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 05/06/2009
    Time: 08:29:58
    User: N/A
    Computer: YES_I_DO
    Faulting application svchost.exe, version 5.1.2600.5512, faulting module AcGenral.dll, version 5.1.2600.5512, fault address 0x000116e2.

    For more information, see Help and Support Center at

    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 73 76 63 ure svc
    0018: 68 6f 73 74 2e 65 78 65 host.exe
    0020: 20 35 2e 31 2e 32 36 30 5.1.260
    0028: 30 2e 35 35 31 32 20 69 0.5512 i
    0030: 6e 20 41 63 47 65 6e 72 n AcGenr
    0038: 61 6c 2e 64 6c 6c 20 35 al.dll 5
    0040: 2e 31 2e 32 36 30 30 2e .1.2600.
    0048: 35 35 31 32 20 61 74 20 5512 at
    0050: 6f 66 66 73 65 74 20 30 offset 0
    0058: 30 30 31 31 36 65 32 00116e2


    attached is the event viewer. thank you

    Attached Files:

  7. ParaOptical

    ParaOptical TS Rookie Topic Starter

    another error occurred...

  8. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Okay! You will find a description of the svchost/AcGenral and hot fix here:

    A note about the ID1517 Warning, Source: Usernv: you will see a lot of these and don't need to worry. It happens whenever you shutdown without logging off first. It's just a Warning. IF there are multiple users, I suggest logging of first, but if you're the only user, it's not going to make a difference.

    FYI: "appcompat" means an application compatibility problem. The "appcompat" itself is not the error.
    mdmp indicates a minidump file.

    Follow my instructions for the HijackThis log. Don't worry about BitDefender- it's a hidden file.

    Let me know if the hotfix resolves the svchost/AcGenral problem.
    The Malaysian entries are okay. Do NOT remove.
    Run another scan with HijackThis after the removals and hotfix and attach new log.
  9. ParaOptical

    ParaOptical TS Rookie Topic Starter

    i tried to execute the hotfix but it says the patch/update version of my system is newer than the hotfix.

    what should i do next ?

    i had remove the hijack entries as per your instructions leaving the Malaysian Entries behind
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Then suggestion is:

    That would be this:

    I don't do the minidumps, but there are readers on this board.
  11. ParaOptical

    ParaOptical TS Rookie Topic Starter

    so should i be waiting for your next reply ?
  12. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    I have not been able to get enough information to find a resolution. Please read the information here:

    Follow the steps given and see if there is a resolution. If not, then post the minidumps. There are members who are experienced in reading the minidumps and should be able to advise you. If you start a new thread, please make reference to the current thread by leaving this URL

    Minidumps often identify a device driver that is at fault. Please use this forum on TS:
    Device Drivers>

    First URL is to read before doing minidumps.
    Second URL is to let the helper know what has been done here.
    Third URL is forum to post the minidumps.
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