I too have been billed by mcaffee for an automatic update. It would have been nice if they would have warned me a month ago that I was going to be facing these charges. The only good thing about this is they sent me an email verifying that they had charged my account, however the charge had not yet gone through. Althought I had 60 days to get the refund, I immediatly contacted their customer service via webchat. The person I talked to was very helpful, and I have my fingers crossed that all goes well. They said I would receive a survey from them as well...I'm hoping to tell them basically everything I said here. They definitely need a better system.

I received an email from McAfee telling me that my subscription was going to run out in 30 days also, but that my CC information was not current and they could not auto renew, and that I needed to call them and give them the new CC #. I never called them. 30 days later I see a charge on my new bank card for $79.99! I called them the next day when they were open and the person on the phone said that they worked with my banking institution to get the new info. I like their product so i just said ok I will not ask for a refund but let it be known I am not happy about how easy it was for you to get my new number.

We are the victims of the Mcafee's cheat, theft, robery. I am very angry with mcafee who charged me without my consent. I can be killed because of anger and pressure. We must sue the mcafee. Lets us do it now. Mcafee is a theft; a low class theft with the theft of the high technical activities. Lets stop it now. Shoiw me the way how to sue it.

I turned off McAfee's auto renewal and guess what they charged my account $96. They said it might have been a problem with the internet the caused the auto renew to turn back on. Refund in 5 business days. Great so tell me McAfee how do I get my prescriptions filled while I am waiting for you to refund what you illegally took from me?

I cancelled my subscription to McAfee after they charged my credit card 30 days before my subscription was to expire. There is no reason they couldn't wait until the actual expiry date.

Same issue, I was charged yesterday £80.64 for the renewal of a product that I removed from my pc two years ago. The worst thing is that it seems impossible to contact anyone at customer service who is willing to help. They just keep transfering me from one service to another untill the lines cuts or untill I get tired. Does anyone knows how to contact them by email or by post? If the 60 days period for a refund is legal, did that work for anyone?

My McAfee profile shows an expired credit card, I purposely didn't advise them of the new details thinking they wouldn't be able to act on the renewal but they were still able to bill my credit card and my bank let them. Seem like some Aust banks allow Government departments, insurance companies and companies like McAfee to do this.

Have been told McAfee will issue a credit, will follow it up but very annoyed that my bank let them bill to an expired card.

This is STILL HAPPENING TODAY.

7-14-11 San Jose, CA

On July 2, I was charged $44.99 by Symantec for a Norton product that was out of date and not downloaded for years. Why?

Because my e-mail address had changed. GEE, THAT NEVER HAPPENS!!

Symantec needs to be sued again. They are still practicing deceptive renewal tactics to collect windfall profits. They are collecting money without confirming that any goods were delivered.

Does that sound like good and fair business practice? By the way, credit card companys will turn over NEW numbers on established accounts if vendors simply ask for updated information. In other words, you can let your credit card on file with the software vendor expire and the vendor will STILL be able to charge you. ALL THEY HAVE TO DO IS CALL YOUR CREDIT PROVIDER. Thank you McAfee and American Express.

Word to the wise: Review your credit card statements like a hawk, especially if you are doing business with internet security software companies.

AND eschew and/or cancel ALL Auto Renewal agreements.

This is still happening. I signed on in January, 2011 for the basic service at $37.09. I have since bought a new computer and don't use their service. I had the auto-renewal turned off. I received an email this past week that I was automatically renewed and my credit card was charged. They charged me $84.79 for the next year!!!??? Luckily, went the online chat and got the charge removed on the same day. But what the heck? No only renewing when I checked the box for "Auto-renewal Off", but charging me more than double. The "chat" lady sure did her best questioning what program I was going to use etc. It wasn't easy to convince her to remove the charge.