System Crash, Computer Freeze, Not Responsive

By se7en77
Jul 1, 2009
  1. Hi i recently joined this fourm and i have some serious issues with my computer. Hope someone can help me with this.
    Since a few weeks ago my computer stars crashing all of a sudden with no warning, either while viewing a movie or browsing or simply doing nothing it all of a sudden freezes. No blue screen most of the time (very rare when blue scrn appears). Instead it restarts sometimes.

    I have attatched a minidump to this so hopefully someone can help me with this.

    Thank you very much.
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your error is 0x000000EA: THREAD_STUCK_IN_DEVICE_DRIVER
    A device driver problem has caused the system to pause indefinitely (hang). Typically, this is caused by a display driver waiting for the video hardware to enter an idle state. This might indicate a hardware problem with the video adapter, or a faulty video driver.

    The driver cited is ati2cqag.dll which belongs to your ATI video card. Do the following steps and tell us if this fixes your issue:

    1. Download Driver Cleaner Pro or Driver Sweeper (both have free versions) to your desktop screen and install.

    2. Download the latest diver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Cleaner Pro or Driver Sweeper. If it doesn't find any video card drivers that is quite okay.

    4. Reboot and install new video card drivers.
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