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System Error - Event Category (102) - Event ID 1003 Windows XP SP3

By waxdart
Sep 2, 2009
  1. Hi

    My home PC has been fine and stable for over a year. Recently while playing Farcry 2 the PC Hung, stuttering in audio. After re-boot Same thing happened in another game (WOW) and again in online Poker totalling 5 times today. This has only just started happening. After 2nd time I updated the video drivers to the most recent to no avail.
    The mini dumps make no sense to me at all, can you please help?

    Description (event Viewer)
    Error code 100000d1, parameter1 00000010, parameter2 00000002, parameter3 00000000, parameter4 b742cafa.

    Specs: (thanks for providing Sysspec.exe btw)

    Windows: Microsoft Windows XP Home Edition 5.1.2600 Service Pack 3
    Internet Explorer: 7.0.5730.11
    Memory (RAM): 3072 MB
    CPU Info: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz
    CPU Speed: 1859.5 MHz
    Sound card: Realtek HD Audio output
    Display Adapters: NVIDIA GeForce 8600 GT | NetMeeting driver | RDPDD Chained DD
    Network Adapters: Linksys Wireless-N PCI Adapter WMP300N
    Motherboard: ConRoe945G-DVI

    I've included a minidump

    Many thanks

    :
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Your error is 0xD1 and these are usually caused by faulty drivers. In your case the Broadcom Wireless driver bcmw15.sys was cited as the cause of your issue.

    Update the drivers.
     
  3. waxdart

    waxdart TS Rookie Topic Starter

    many thanks route 44 i'll look into it. Was that information somewhere in the mini dump? I'm curious as I couldn't make ouit any useful information from my own admin tools...

    thanks
    WD
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Delete. Double Post.
     
  5. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Do you have the Window Debugger installed? It takes this special tool to read minidumps. And, yes, the error code and the cause were listed in the minidump. Keep in mind that minidumps often don't give a probable cause other than listing Windows OS drivers and they are usually too general to be of much help.
     
  6. waxdart

    waxdart TS Rookie Topic Starter

    I dont have the debugger. I guess the solution is to post the problem on a forum and hope some kind soul helps you out! I'll let you know if updating the drivers works.
    Thanks again.

    WD
     
  7. waxdart

    waxdart TS Rookie Topic Starter

    Actually now i think of it I installed a belkin wireless G router (bought over from the UK) the day before but couldn't see that being the problem as it was working fine and not related to gaming or the video card. I just looked for it in the hardware list and can't see it. Then did a search for bcmw15.sys and came up empty.

    Would it be the router drivers (unable to locate as yet) or my wireless card drivers?

    Thanks, WD
     
  8. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Wireless card driver. There is quite a bit on the 'net concerning the bcmw15.sys driver.
     
  9. waxdart

    waxdart TS Rookie Topic Starter

    Driver issue

    Hi. PC still crashing randomly, almost guaranteed when in a graphics intensive game but occasionally when doing nothing (word doc, outlook, surfing...)

    I Could not find any reference to the bcmw15.sys in my system but i think it may be the bcmwl5.sys driver (that's an L not a 1) as there is some talk about it on the internet. However NEITHER file is available on the Broadcom website and all posts i have seen have vague links that don't really lead to the actual file.

    I have version 4.80.9.2 which is 532KB at C:\WINDOWS\system32\drivers. UIs this ok?

    NB: The Wireless card (Linksys Wireless-N PCI Adapter WMP300N) has been installed and working fine for some time, picking up the weak wireless network from the main house. We needed a better signal so last week got the TV cable to carry the internet to the garage apt. A generic Modem was installed by mediacom. I had a Belkin router already so I installed the modem directly to the PC (Standard 56000 bps Modem - microsoft file v. 5.1.2535.0 7/1/2001) and then the router on the pc using the utility provied on disk. I detatched the cables and now use the connection wirelessly but since setting it up my PC crashes intermittantly.

    Any thoughts as to the culprit?

    WD
     
  10. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Are there any blue screens and minidumps with these crashes?
     
  11. waxdart

    waxdart TS Rookie Topic Starter

    I just had the pc freeze with no open applications at all. Just the desktop. The mouse stopped moving before i opened anything and nothing would respond.

    The event viewer showed this:
    Product: Windows Operating System
    ID: 7022
    Source: Service Control Manager
    Version: 5.2
    Symbolic Name: EVENT_SERVICE_START_HUNG
    Message: The %1 service hung on starting.

    followed 3 minutes later bythis:

    Product: Windows Operating System
    ID: 8032
    Source: BROWSER
    Version: 5.2
    Symbolic Name: EVENT_BROWSER_BACKUP_STOPPED
    Message: The browser service has failed to retrieve the backup list too many times on transport %1. The backup browser is stopping.


    Minidumps. In this instance there was no minidump. Just the one posted previously. The BSOD is too fleeting to get any real info. Both freezes seem to be network related

    thanks WD
     
     
  12. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    I don't do the minidumps, but the Event Viewer is also a good place to get information:

    Event #8032, Source: Browser, Description: The browser service has failed to retrieve the backup list too many times on transport %1. The backup browser is stopping.
    From Microsoft TechNet:
    For technical details see: http://technet.microsoft.com/en-us/library/cc959912.aspx

    Event #7022, Source: Service Control Manager, Description:

    I always get a chuckle out of this description in EventID.net:

    • Please take a look here at the various causes for Event Error #7022. And note the format:
      http://support.microsoft.com/kb/319127/en-us

      Your errors are definitely pointing to flaw in the network setup. If a driver within the network is corrupt or not working in some way, it's going to put a monkey wrench in the network! (very non-technical speak)

      Help when documenting Event Errors:
      http://support.microsoft.com/kb/319127/en-us
     
  13. waxdart

    waxdart TS Rookie Topic Starter

    Thanks Bobbye

    I appreciate your help. i'm still looking into it. I also discovered my Nvidia Geforce 8600GT card has a fan that doesnt work. I've cleaned it but forums tell me it is a junk fan. Overheating of the card might explain the games freezing but the network problem remians. Going to re-install the modem and router i think.

    Thanks again, I'll keep posting the results.

    WD
     
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