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System Periodically Crashes to a Black Screen

By skyace888
Jun 23, 2007
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  1. I am working on a computer for a friend who is having an intermittent problem. Periodically during use, the system will crash to a black screen requiring a reboot. The event viewer then shows these two entries which I believe relate to the error:

    Error code 00000019, parameter1 00000020, parameter2 85438280, parameter3 85438368, parameter4 0a1d0009.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x00000020, 0x85438280, 0x85438368, 0x0a1d0009). A dump was saved in: C:\WINDOWS\Minidump\Mini062207-01.dmp.

    Here are some specs:

    AMD Athlon 3200+
    512MB RAM
    160GB Hard Drive
    MSI MS-6734 Motherboard
    Windows XP Home w/SP2

    When I first worked on the unit the power supply was defective so I replaced it. I then checked the hard drive and memory and they tested fine. I checked for viruses and spyware with no serious problems found. I reinstalled the video driver, chipset driver, and sound driver as well.

    As an example, the problem happened when I tried to run a registry cleanup using CCleaner. When I ran it in Safe Mode, however, it worked fine. This is why I believe it's a software/driver issue, but I'm running out of ideas. I have attached the dump file with a .txt instead of .dmp.
  2. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,202

    That dump's crashed touasiao.sys. I'm unable to find any info on this file. Do a search on the system to see if it's legit. I'm a bit suspicious of this file because there's a few others with no info available as well. I've just noticed that after pasting those files that they have the same timestamp.

    f2f63000 f2f66a60 touasiao touasiao.sys Tue Jan 21 18:29:08 2003 (3E2D12E4)
    f2c2d000 f2c30a60 omiwyouv omiwyouv.sys Tue Jan 21 18:29:08 2003 (3E2D12E4) <-- timestamp same as above.

    f2eaf000 f2eb2900 gsloxqew gsloxqew.sys Thu May 15 21:34:18 2003 (3EC3975A)
    f3080000 f3083900 iklooaed iklooaed.sys Thu May 15 21:34:18 2003 (3EC3975A)

    f7bef000 f7bf0760 gpaotjou gpaotjou.sys Tue Jan 21 18:31:25 2003 (3E2D136D)
    f7bf1000 f7bf2760 haegkfgo haegkfgo.sys Tue Jan 21 18:31:25 2003 (3E2D136D)
  3. skyace888

    skyace888 TS Rookie Topic Starter

    Thanks for the reply. After doing the Microsoft online Safety Scanner, I found out that touasiao.sys is related to the keylogging program that my friend had installed. He purchased it from keyloggers.com to make sure his kids aren't doing anything inappropriate. Would you suggest he reinstall the program? He said he has been using it for several months without a problem.
  4. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,202

    See if there's an update available first.
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