System Restarts / Crashes (minidump)

By yichenlin
Jan 27, 2008
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  1. Hi there. So after spending hours trying to find a solution, I stumple on to this site. Hopefully, this will be it. I'm not exactly computer "savy" so please bear with me. The problem is the computer would just restart by itself. I was adviced to look into the event log / dump file. But i have no idea what it means. I'll just attach the specs and dumpfiles and maybe you guys can help me out.

    OS Name: Microsoft Windows XP Professional
    Version: 5.1.2600 Service Pack 2 Build 2600
    System Model: 4810320
    System Type: X86-based PC
    Processor: x86 Family 6 Model 9 Stepping 8 CentaurHauls ~ 1192 Mhz
    BIOS Version/Date: Phoenix K.14, 6/9/2004
    Total Physical Memory: 512 MB

    Trident Video Accelerator Blade 3D/ProMedia
    PNP Device ID: PCI\Ven_1023&DEV_8500&SUBSYS_85001023&REV_6A\4&37B49237&0&0008
    Adapter Type: Not Available
    Adapter Description: Trident MicroSystems
    Adapter RAM: Not Available
    Installed Drivers: Not Available
    Driver Version: Not Available
    INF File: 5.1.2471.0032 (trid3d.inf section)
    Color Planes: trid3d
    Color Table Entries: Not Available
    Driver c:\windows\system32\drivers\trid3dm.sys (5.1.2471.0032 (RelesedBinaries.000421-1946), 217.13 KB

    Microsoft SMS Mirror Driver
    PNP Device ID: ROOT\*SMS_DISPLAY\0000
    Adapter Type: Trident Blade 3D/ProMedia, Microsoft compatible
    Adapter Description: Microsoft SMS Mirror Driver
    Adapter RAM: 4.00 MB
    Installed Drivers: trid3d.dll
    Driver Version: 2.00.1493.5011
    INF File: oem4.inf (mirror section)
    Color Planes: 1
    Color Table Entries: 4294967296
    Driver c:\windows\system32\drivers\idisw2km.sys (2.00.1493.5011)

    I am also running Trend Micro if that's any help at all...

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    According to your minidumps it is highly likely you have memory corruption; one or all your sticks are bad. Corrupted memory (or RAM) can cause major headaches and I speak from personal experience.

    It cannot be fixed, it can only be replaced.

    There is a free utility called MemTest (just google it) that is used for the testing of RAM. Since you are not that computer savvy do you have someone you know that can run this test for you or show you how?

    Can you explain what you are doing when your PC restarts? What is exactly happening?
  3. yichenlin

    yichenlin Newcomer, in training Topic Starter

    Hi all... to give some closure to this post. It turns out that the RAM stick was bad. It has since then been replaced and the computer hasn't been rebooted on its own. Hope that was the fix. I do have another question. What's the difference between small memory dumps and kernels.. would i get more info on the problem if i select kernel instead?
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