T-Mobile cutting 1,900 jobs, closing seven call centers nationwide

By Shawn Knight
Mar 23, 2012
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  1. T-Mobile has announced that they will be cutting 1,900 jobs and closing seven call centers throughout the US as part of a plan to reduce overhead and stockpile cash to…

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  2. Zilpha

    Zilpha TechSpot Enthusiast Posts: 349

    Wow. I used to work at that Allentown facility - glad I got out before this all happened.
  3. this is sad, i hate it when companies cannot see u off the phone for 1 min, they feel u must be getting burned 8hrs a day for u to be able to earn some money.

    but i think the entity i should blame is the gov, since they make it so hard for corp to stay in the US. tv can hire about 5 call center agents oversea for the price of 1 in the US, so those jobs being cut will just be sent overseas for 1/5th the price.
  4. Zilpha

    Zilpha TechSpot Enthusiast Posts: 349

    I don't think you know a lot about the T-Mobile philosophy. They aren't closing these centers to outsource them, they are closing them period. In fact, when I used to work there, one of the things that they really pushed was their interest in keeping call centers in the states so that customers felt they were calling a place they could trust.

    They just don't do the volume that other companies are doing, and I don't even really understand why when their plans are superior in almost every way.

    I didn't want AT&T to succeed in swallowing them up, but if it would have prevented this... I don't know. Impossible to say what might have happened then.
  5. Tygerstrike

    Tygerstrike TechSpot Enthusiast Posts: 827   +93

    I can tell you why Tmoble has lost so many customers. One is their billing practices. Two is if you call after 5pm when most ppl who work can call, you get someone in India who is telling you their name is Billy. You cant understand the person even tho they are speaking english.
    Also Tmoble is a bit shady in their upgrades. Most of the time if you are close to your upgrade date a cellphone provider will toss you a bone and upgrade you early. Everytime I or anyone else I know with Tmoble has tried they get shot down.
  6. tonylukac

    tonylukac TechSpot Maniac Posts: 742   +14

    My brother's Tmobile android phone says 4g on the package, altho I've never seen the 4g symbol active on the phone. Might they actually have 4g?
  7. tipstir

    tipstir TS Ambassador Posts: 4,487   +73

    I use them for 4G service. Your service has to be 4G. Just can't buy the 4G and have 4G service. I only pay $45 a month with $5 cash back each month free credit good for 5 years for 4G unlimited data, text and talk on my 4G Samsung Exhibit II Android Smartphone which I've Over clocked to full 1GHz max over 768MHz min using SetCPU V2.2.4. Once I've rooted it was a so easy. Removed all the adware bloat an etc..
  8. gobbybobby

    gobbybobby TechSpot Maniac Posts: 529

    I dunno about the US, but T-mobile are a joke in the UK. Horribly overpriced, and poor customer service.


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