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T-Mobile "scam" help needed

By H3llion
Jul 10, 2013
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  1. Evening guys,

    Few days ago I have upgraded my mum from pay as you go to a monthly contract sim ("unlimited" data, X amount of texts and minutes) all for £15 a month. I have asked the guy multiple times whether the whole deal will be £15 and he has said yes. Today I have opened a letter stating the first bill which was £26 (inc VAT) and I was shocked.

    So either the guy has made a mistake or actually attempted a scam (I doubt he would try and do that, why would he?)
    My question is, what should I do? Is there anything the British Law can do to aid this situation?
     
  2. Taycat

    Taycat TS Rookie Posts: 50

    Usually there are 1 time installation/initialization fees that are applied.
    Could you perhaps give a summary of what they charged you?
     
  3. St1ckM4n

    St1ckM4n TS Evangelist Posts: 2,920   +627

    Ring them back with the agent name and the ID number of the transaction.

    Be nice, explain your case, and you may get a credit for the difference.
     

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