T-Mobile "scam" help needed

By H3llion
Jul 10, 2013
Post New Reply
  1. Evening guys,

    Few days ago I have upgraded my mum from pay as you go to a monthly contract sim ("unlimited" data, X amount of texts and minutes) all for £15 a month. I have asked the guy multiple times whether the whole deal will be £15 and he has said yes. Today I have opened a letter stating the first bill which was £26 (inc VAT) and I was shocked.

    So either the guy has made a mistake or actually attempted a scam (I doubt he would try and do that, why would he?)
    My question is, what should I do? Is there anything the British Law can do to aid this situation?
  2. Taycat

    Taycat Newcomer, in training Posts: 52

    Usually there are 1 time installation/initialization fees that are applied.
    Could you perhaps give a summary of what they charged you?
  3. St1ckM4n

    St1ckM4n TechSpot Evangelist Posts: 3,197   +555

    Ring them back with the agent name and the ID number of the transaction.

    Be nice, explain your case, and you may get a credit for the difference.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.