Task Manager on Vista

By badboy50
Apr 17, 2008
Topic Status:
Not open for further replies.
  1. I think I've picked up a virus somewhere. It just started a few days ago but I can't seem to get to the task manager. CTRL + SHIFT + ESC doesn't work. When I right-click on the task bar, task manager is dim and I can't open it. And when I hit CTRL + ALT + DEL, the screen pops up with switch user, and log off etc. but the task manager isn't there. I did full system scans with kaspersky7, avast and zonealarm seperately but none of that turned anything up. I restarted after all of that and there was no difference.

    Any help would be appreciated.

    Attaching fresh copies of Hijack and Combofix logs.
  2. badboy50

    badboy50 Newcomer, in training Topic Starter

    Hijack.exe log

    here is the HJK log file.
  3. badboy50

    badboy50 Newcomer, in training Topic Starter

    ok, got everything back in working order again after the last combofix scan. However, the system seems to be noticble slow, tried a kaspersky scan but nothing turned up. Any one wanna take a look at the logs and see if the system is clean.
    Thankss....
  4. kritius

    kritius TechSpot Guru Posts: 2,087

    Update your Java Runtime Environment
    • First try going to Start -> Control Panel -> double click Java
    • Select the Update TAb at the top
    • Click the Check for Updates button at the bottom
    • If it finds the newer version (Java 6 Update 5) Follow the on screen instructions
    • After it installs the newest version Go back to Control Panel -> Add/remove programs
    • Uninstall any older versions of Java

    If for some reason you couldn't update through the above instructions.
    • Click the following link
      Java Runtime Environment 6 Update 5
    • The 4th option down is the one you want (click Download)
    • Check the box to agree to terms of service
    • Check the box for your operating system and click 'Download selected'at the bottom
    • After the install Go to Start-> Control Panel-> add/remove programs (Programs and features), and uninstall any old versions
    • Navigate to C:\programfiles\Java -> delete any subfolders except the jre1.6.0_05 folder

    Fix entries using HiJackThis
    • Launch HiJackThis
    • Click the Do a system scan only button
    • Put a check next to the entries listed below
    O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - (no file)
    O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - (no file)
    O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - (no file)
    O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - (no file)

    • IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
    • Click the Fix checked button and close HiJackThis
    • Reboot HijackThis if necessary

    After that post a fresh HJT log and ComboFix log
  5. badboy50

    badboy50 Newcomer, in training Topic Starter

    Thanks "kritius" for helping me out here. Downloaded the suggested java and uninstalled the older version, however couldn't remove it from the C:\program files,
    kept asking me for permission to remove files, but I am the administrator.
    Anyways, I followed your instructions and attaching two of the log files.

    Thank You..
  6. badboy50

    badboy50 Newcomer, in training Topic Starter

    and the combofix log
  7. kritius

    kritius TechSpot Guru Posts: 2,087

    Fix entries using HiJackThis
    • Launch HiJackThis
    • Click the Do a system scan only button
    • Put a check next to the entries listed below
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll (file missing)
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

    • IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
    • Click the Fix checked button and close HiJackThis
    • Reboot HijackThis if necessary

    COMBOFIX-Script

    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

      Code:
      File::
      C:\WINDOWS\System32\ibaobpmv.ini
      
      Folder::
      C:\Users\All Users\hkxydwdy
      C:\ProgramData\hkxydwdy
      C:\WINDOWS\System32\ZoneLabs(104)
      C:\Program Files\Alwil Software
      
          
    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

      [​IMG]
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

    Please download ATF Cleaner by Atribune.

    • Double-click ATF-Cleaner.exe to run the program.
      Under Main choose: Select All
      Click the Empty Selected button.
    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main menu to close the program.
    For Technical Support, double-click the e-mail address located at the bottom of each menu.

    get an Uninstall List from HijackThis:
    • Open HijackThis, click Config, click Misc Tools
    • Click "Open Uninstall Manager"
    • Click "Save List" (generates uninstall_list.txt)
    • Attach it in your next post.
  8. badboy50

    badboy50 Newcomer, in training Topic Starter

    Hi "kritius" here is the update.
    I could not fix the listed entry, so I am going to attach a fresh Hijack log copy as well.
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
  9. badboy50

    badboy50 Newcomer, in training Topic Starter

    Here is the Hijack This log
  10. badboy50

    badboy50 Newcomer, in training Topic Starter

    and the uninstall_list log
  11. kritius

    kritius TechSpot Guru Posts: 2,087

    Thats all that was in your unistall list? Your HJT log is clear, how is the computer running?

    I would like you to do an online scan so that we can what else may be in your system,
    Run Kaspersky online scanner
    With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
    Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
    Do not go surfing while your resident protection is disabled!
    Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.


    Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
    • The program will launch and then start to download the latest definition files.
    • Once the scanner is installed and the definitions downloaded, click Next.
    • Now click on Scan Settings
    • In the scan settings make sure that the following are selected:
      o Scan using the following Anti-Virus database:
      o Extended (If available, otherwise use standard)
      o Scan Options:
      o Scan Archives
      o Scan Mail Bases
    • Click OK
    • Under select a target to scan, select My Computer
    • The scan will take a while so be patient and let it run.
    • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
    • Click the Save Report As... button (see red arrow below)

      [​IMG]
    • In the Save as... prompt, select Desktop
    • In the File name box, name the file
    • In the Save as type prompt, select Text file (see below)

      [​IMG]
    • Include the report in your next post.
  12. badboy50

    badboy50 Newcomer, in training Topic Starter

    Sorry for the delay, I was out of town.
    That was all in the unistall listThe computer is running much better, but still seems a little slow on performances. I tried to do a online scan with kaspersky, but for reason no windows appears to install and run an ActiveX component. I get the to the licence authorization page, after I click on the "accept bottom on license" a window appears and read " the service is only works with windows 2000 anf IE 6.0 or higher, 32-bit".
    Not sure what to do..
  13. kritius

    kritius TechSpot Guru Posts: 2,087

    Are you using IE? It worked fine for me the other day,

    try this one then,

    PANDA ONLINE SCAN

    • Panda Online Scan
    • Once you are on the Panda site click the Scan your PC button
    • A new window will open...click the Check Now button
    • Enter your Country
    • Enter your State/Province
    • Enter your e-mail address and click send
    • Select either Home User or Company
    • Click the big Scan Now button
    • If it wants to install an ActiveX component allow it
    • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
    • When download is complete, click on Local Disks to start the scan
    • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
    Post the contents of the Panda scan report, along with a new HijackThis Log.
     
  14. badboy50

    badboy50 Newcomer, in training Topic Starter

    Ok, finally got the kaspersky scan running. Well here is the scan report and also a fresh copy of the Hijack log (just in case).
  15. badboy50

    badboy50 Newcomer, in training Topic Starter

    and here is the new hijack log
  16. kritius

    kritius TechSpot Guru Posts: 2,087

    C:\app\keygen.exe<======== Delete this file
    C:\QooBox\Quarantine\<======== Delete the contents of this folder but not the folder itself

    Apart from that your all good, how is the computer running.

    Time for some house keeping

    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK
    • [​IMG]
    • When shown the disclaimer, Select "2"

    Please download the OTMoveIt2 by OldTimer.

    • Double-click OTMoveIt2.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.

    Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.

    • Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

      You can find instructions on how to enable and re-enable system restore here:

      Windows XP System Restore Guide

      or

      Windows Vista System Restore Guide

    Re-enable system restore with instructions from tutorial above

    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

    • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

      This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

      Instructions for Spybot S & D

    • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    Here are some additional utilities that will enhance your safety

    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
    • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software

    Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

    The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

    Also, please read this great article by Tony Klein So How Did I Get Infected In First Place
  17. badboy50

    badboy50 Newcomer, in training Topic Starter

    Thank you "kritius" for your time and help. The system is running lot faster but having problem with web browsing. For instance, youtube.com or zshare.net or any website with embeded media player won't play the or even load the page. Downloading files from websites such as rapidshare.com and megaupload.com is a huge problem, after I click on the "download file" the "save file" prompt window takes about a minute to appear and the other browsers freeze. Even my download manager won't work. Other than media playing and downloading files, everything works fine and works fast. I use fiber optic net work which is 3x faster than regular cable or dsl modem and my bandwith still the same, it used to take seconds to download and play media. Not sure what's going on.
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