Hi: I am a newbie to all of this, so hopefully I did everything as requested...here goes: I have a Dell Latitude D630 laptop (1 yr. old), running Windows XP Pro, I use both IE and Mozilla FF browsers, and I can no longer access the task manager. I tried to do a system restore to an earlier point, but it would not do that either. This problem is recent, only started happening on this past Wednesday when I tried to take a test at school (using Questionmark software). So I followed your 8 step protocol and they did not find any viruses, but found 3 items on the Malware scan. I'm attaching my logs. I do use my computer for some banking, so I was wondering if I am at risk for identity theft in addition to the computer issues. Any help would be greatly appreciated. Thanks!