I will scan now. I tried a different browser and it worked. I will chat with the hp tech now.

thanks, I use a different browser. Now I'm chatting with the hp support. I hope she will give me a honest answer. I want that new psu badly.

They know their hardware better than anyone

okay kimsland, found the problem. thanks to you again. The psu that I should be looking for is the micro atx type. The problem was they didn't put the psu specs in their website so I didn't have the idea about what psu should I be looking for.

So now my mom must return/exchange the psu into a micro atx back to best buy. Can anyone here give me suggestions on what micro atx psu with a good brand to look for in best buy website?