Users trying to access a Windows 2000 server using Remote Desktop are able to get to the server login screen, but upon entering their logins/passwords they are not taken to their desktops. Instead, they seem to get stuck at a blue screen like the desktop but with no icons at all. What things should I try to troubleshoot? I have tried connecting using our public IP address from a remote location, and using the server's internal IP address from within the network. Same result both times: login works but stops at a blank blue screen.