I have a Dell Inspiron 6400 notebook that is about 3 to 4 years old. Problems started last Thursday when the machine locked up while I was on the web and AVG (in the system tray) was trying to update. I rebooted and immediately updated AVG and ran a full system scan overnight. It found some malware in my profile's \Application Data\ folder and the c:\windows\temp folder that it moved to the virus vault. I also updated Malware Bytes and scanned my system, and used Registry Cleaner to scan and clean my registry.
I still had issues with an advertisement coming up upon launching my web browser, and again usually around 30 to 60 minutes later. I use Mozilla Firefox for all I can on the web, and only use IE8 if the web site isn't written for/doesn't disply well in Firefox. When launched, my home page loads in one tab, and the ad loads in a second tab. I also get a windows dialog box that opens and a sound clip plays saying I've won a $1000 gift card to Walmart. The web site was PrivilegedPrizes.com. The second ad that comes up tells me that my registry has errors, and the web site is pcspeedmaximizer.s3.amazonaws.com.
Also, anywhere from 30 minutes to 3 hours after restarting and using the web, I would get an alert from AVG that a virus was detected and I would move it to the vault. I've done several re-scans since then but still have the same issues. In that time, one of the infections AVG alerted me to was win32/Alueron.DX (the file was called c:\windows\temp\N.EXN). Since then the alert is always an unknown virus, and the file is c:\windows\temp\EXPLORER.EXE.
I started fresh yesterday intending to following the 8 steps thread, but when I tried to access the web, the machine locked up. So I used some notes I had written down. Once I got back on the web site, I found out I didn't follow them to the letter, but I did get some different results.
I rebooted in to safe mode and ran AVG. Several tracking cookies were found and trojan horse PSW.Generic8.AYWC. I ran Malware Bytes while I had it in safe mode, and it found almost 600 files infected.
After cleaning all that, I still had the popup ad issue and the virus alert for the Explorer.exe file. So I started over today following the 8 steps to the letter, and the logs are below.
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 6067
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
3/15/2011 2:27:42 PM
mbam-log-2011-03-15 (14-27-42).txt
Scan type: Quick scan
Objects scanned: 175478
Time elapsed: 14 minute(s), 53 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
Attach:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_11-03-05.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 9/11/2006 3:46:19 PM
System Uptime: 3/15/2011 2:07:26 PM (0 hours ago)
.
Motherboard: Dell Inc. | | 0KD882
Processor: Genuine Intel(R) CPU T2050 @ 1.60GHz | Microprocessor | 1596/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 81 GiB total, 15.33 GiB free.
D: is FIXED (NTFS) - 26 GiB total, 24.7 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Dell Wireless 1500 Draft 802.11n WLAN Mini-Card
Device ID: PCI\VEN_14E4&DEV_4328&SUBSYS_00091028&REV_01\4&6C79FC5&0&00E0
Manufacturer: Broadcom
Name: Dell Wireless 1500 Draft 802.11n WLAN Mini-Card
PNP Device ID: PCI\VEN_14E4&DEV_4328&SUBSYS_00091028&REV_01\4&6C79FC5&0&00E0
Service: BCM43XX
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Broadcom 440x 10/100 Integrated Controller
Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01AF1028&REV_02\4&2FE911E8&0&00F0
Manufacturer: Broadcom
Name: Broadcom 440x 10/100 Integrated Controller
PNP Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01AF1028&REV_02\4&2FE911E8&0&00F0
Service: bcm4sbxp
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: 1394 Net Adapter
Device ID: V1394\NIC1394\1923D941444FC000
Manufacturer: Microsoft
Name: 1394 Net Adapter
PNP Device ID: V1394\NIC1394\1923D941444FC000
Service: NIC1394
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Bluetooth LAN Access Server Driver
Device ID: {95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BTWDNDIS\1&30EE4AD&0&1000000020000
Manufacturer: %V_WIDCOMM%
Name: Bluetooth LAN Access Server Driver
PNP Device ID: {95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BTWDNDIS\1&30EE4AD&0&1000000020000
Service: BTWDNDIS
.
==== System Restore Points ===================
.
RP1439: 1/20/2011 7:34:57 PM - System Checkpoint
RP1440: 1/21/2011 8:47:58 PM - System Checkpoint
RP1441: 1/22/2011 8:54:41 PM - System Checkpoint
RP1442: 1/23/2011 8:58:49 PM - System Checkpoint
RP1443: 1/24/2011 10:22:26 PM - System Checkpoint
RP1444: 1/26/2011 11:45:03 AM - System Checkpoint
RP1445: 1/27/2011 2:04:27 PM - System Checkpoint
RP1446: 1/28/2011 6:24:15 PM - System Checkpoint
RP1447: 1/29/2011 6:57:15 PM - System Checkpoint
RP1448: 1/30/2011 7:20:09 PM - System Checkpoint
RP1449: 1/31/2011 7:33:33 PM - System Checkpoint
RP1450: 2/1/2011 8:19:09 PM - System Checkpoint
RP1451: 2/2/2011 8:24:51 PM - System Checkpoint
RP1452: 2/3/2011 9:19:33 PM - System Checkpoint
RP1453: 2/4/2011 9:22:33 PM - System Checkpoint
RP1454: 2/5/2011 10:18:38 PM - System Checkpoint
RP1455: 2/6/2011 11:01:15 PM - System Checkpoint
RP1456: 2/7/2011 11:32:42 PM - System Checkpoint
RP1457: 2/9/2011 10:27:59 AM - System Checkpoint
RP1458: 2/10/2011 12:24:09 PM - System Checkpoint
RP1459: 2/11/2011 2:08:37 PM - System Checkpoint
RP1460: 2/12/2011 2:25:10 PM - System Checkpoint
RP1461: 2/13/2011 2:36:18 PM - System Checkpoint
RP1462: 2/14/2011 7:23:52 PM - System Checkpoint
RP1463: 2/15/2011 8:39:58 PM - System Checkpoint
RP1464: 2/16/2011 9:25:26 PM - System Checkpoint
RP1465: 2/17/2011 9:29:59 PM - System Checkpoint
RP1466: 2/18/2011 9:40:45 PM - System Checkpoint
RP1467: 2/19/2011 9:59:24 PM - System Checkpoint
RP1468: 2/20/2011 10:56:53 PM - System Checkpoint
RP1469: 2/22/2011 2:10:13 PM - System Checkpoint
RP1470: 2/23/2011 2:45:43 PM - System Checkpoint
RP1471: 2/24/2011 4:05:58 PM - Software Distribution Service 3.0
RP1472: 2/25/2011 4:09:11 PM - System Checkpoint
RP1473: 2/26/2011 4:15:38 PM - System Checkpoint
RP1474: 2/27/2011 5:08:10 PM - System Checkpoint
RP1475: 2/28/2011 7:44:32 PM - System Checkpoint
RP1476: 3/1/2011 9:08:48 PM - System Checkpoint
RP1477: 3/2/2011 7:40:14 PM - Removed BlackBerry Desktop Software 4.5.
RP1478: 3/2/2011 7:44:33 PM - Removed Roxio Media Manager
RP1479: 3/3/2011 8:16:40 PM - System Checkpoint
RP1480: 3/4/2011 8:27:16 PM - System Checkpoint
RP1481: 3/5/2011 8:45:48 PM - System Checkpoint
RP1482: 3/6/2011 9:20:24 PM - System Checkpoint
RP1483: 3/7/2011 10:03:32 PM - System Checkpoint
RP1484: 3/8/2011 10:22:28 PM - System Checkpoint
RP1485: 3/9/2011 1:08:05 PM - Software Distribution Service 3.0
RP1486: 3/9/2011 4:10:30 PM - Software Distribution Service 3.0
RP1487: 3/10/2011 2:13:22 PM - Configured Camera Window
RP1488: 3/10/2011 2:14:24 PM - Configured File Viewer Utility 1.2
RP1489: 3/10/2011 2:14:50 PM - Configured PhotoStitch
RP1490: 3/10/2011 2:15:07 PM - Configured PhotoStitch
RP1491: 3/10/2011 2:15:37 PM - Configured RemoteCapture 2.7.0
RP1492: 3/10/2011 2:16:01 PM - Removed Canon Utilities ZoomBrowser EX
RP1493: 3/11/2011 3:17:57 PM - System Checkpoint
RP1494: 3/12/2011 4:54:12 PM - System Checkpoint
RP1495: 3/13/2011 6:07:57 PM - System Checkpoint
RP1496: 3/14/2011 10:16:23 PM - System Checkpoint
.
==== Installed Programs ======================
.
3Com Cable Connections
5300_5400_Help
5300_5400_Readme
Ad-Aware
Adobe Download Manager
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 7.1.0
Adobe Shockwave Player 11.5
Advanced SystemCare 3
AOLIcon
Apple Mobile Device Support
Apple Software Update
AutoUpdate
AVG 2011
Bonjour
Borland Database Engine 5.01
BPD_HPSU
BPDSoftware
BPDSoftware_Ini
Broadcom Management Programs
BufferChm
Compatibility Pack for the 2007 Office system
Conexant HDA D110 MDC V.92 Modem
Critical Update for Windows Media Player 11 (KB959772)
Crystal Reports 11
CutePDF Writer 2.8
Data Lifeguard Tools
Dell Digital Jukebox Driver
Dell Media Experience
Dell Support 3.1
Dell System Restore
Dell Wireless WLAN Card
DeviceManagementQFolder
Dexterity Shared Components 10.0
DGOControls
Digital Content Portal
Digital Line Detect
DivX Codec
DivX Converter
DivX Player
DivX Web Player
EE09EF7A-9E8C-4DCC-A615-CFFA8393E31E
eSupportQFolder
Express Burn Disc Burning Software
Express Rip
Free Video Converter V 1.0
GDR 2050 for SQL Server Analysis Services 2005 ENU (KB932555)
GDR 2050 for SQL Server Database Services 2005 ENU (KB932555)
GDR 2050 for SQL Server Integration Services 2005 ENU (KB932555)
GDR 2050 for SQL Server Notification Services 2005 ENU (KB932555)
GDR 2050 for SQL Server Tools and Workstation Components 2005 ENU (KB932555)
Google Earth Plug-in
Google SketchUp 8
Google Update Helper
GoToMeeting 4.5.0.457
High Definition Audio Driver Package - KB835221
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Imaging Device Functions 7.0
HP Officejet Pro K5300/5400 Series
HP Software Update
HP Solution Center 7.0
HPProductAssistant
Intel(R) Graphics Media Accelerator Driver
iPod for Windows 2005-10-12
iTunes
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java Auto Updater
Java(TM) 6 Update 2
Java(TM) 6 Update 23
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7
K5400
Learn.com CoursePlayer
Learn2 Player (Uninstall Only)
LimeWire 5.5.16
Logitech Desktop Messenger
Logitech SetPoint
Malwarebytes' Anti-Malware
MCU
MediaLife
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Dynamics GP 10.0 (GP 10.0)
Microsoft Dynamics GP 9.0
Microsoft Dynamics GP SDK 10.0
Microsoft Dynamics GP SDK 9.0
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2003 Web Components
Microsoft Office Live Meeting 2007
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Analysis Services
Microsoft SQL Server 2005 Backward compatibility
Microsoft SQL Server 2005 Books Online (English)
Microsoft SQL Server 2005 Integration Services
Microsoft SQL Server 2005 Notification Services
Microsoft SQL Server 2005 Tools
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual Studio 2005 Premier Partner Edition - ENU
Microsoft Visual Studio 2005 Premier Partner Edition - ENU Service Pack 1 (KB926601)
MobileMe Control Panel
Modem Helper
MotoHelper 2.0.24 Driver 4.7.1
MotoHelper MergeModules
Motorola Mobile Drivers Installation 4.7.1
Move Media Player
Mozilla Firefox (3.6.15)
MPM
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser (KB933579)
Musicmatch® Jukebox
NetDiag
Netflix Movie Viewer
NetWaiting
OGA Notifier 2.0.0048.0
PowerDVD 5.7
Prism Video Converter
ProductContext
QuickSet
QuickTime
RealPlayer Basic
Registry Cleaner 2.1
RollerCoaster Tycoon 3 Platinum
Safari
SearchAssist
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165-v2)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Shockwave
Smart Defrag
Softoria Capture 1.0
SolutionCenter
SQLXML4
Status
Synaptics Pointing Device Driver
Toolbox
TrayApp
Tumblebugs
Tumblebugs 2
Turbo Lister 2
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB973874)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
URL Assistant
VBA (2720)
VC 9.0 Runtime
Viewpoint Media Player
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WavePad Sound Editor
WD Diagnostics
WebCyberCoach 3.2 Dell
WebFldrs XP
WebIQ Technology Engine
WebReg
WIDCOMM Bluetooth Software
Windows Driver Package - Microsoft Corporation (usbvideo) Image (05/25/2007 1.0.3656.0)
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
WinRAR archiver
WinZip
ZoneAlarm
ZoneAlarm Spy Blocker
.
==== Event Viewer Messages From Past Week ========
.
3/9/2011 3:40:35 PM, error: Service Control Manager [7022] - The AVGIDSAgent service hung on starting.
3/9/2011 12:21:34 PM, error: BROWSER [8007] - The browser was unable to update the service status bits. The data is the error.
3/9/2011 1:11:53 PM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft Silverlight (KB2495644).
3/14/2011 6:02:41 PM, error: Service Control Manager [7022] - The Automatic Updates service hung on starting.
3/14/2011 5:53:38 PM, error: Service Control Manager [7034] - The NICCONFIGSVC service terminated unexpectedly. It has done this 1 time(s).
3/14/2011 5:53:38 PM, error: Service Control Manager [7034] - The Java Quick Starter service terminated unexpectedly. It has done this 1 time(s).
3/14/2011 5:53:38 PM, error: Service Control Manager [7034] - The Bonjour Service service terminated unexpectedly. It has done this 1 time(s).
3/14/2011 5:53:38 PM, error: Service Control Manager [7031] - The MotoHelper Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
3/14/2011 5:53:38 PM, error: Service Control Manager [7031] - The Lavasoft Ad-Aware Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
3/14/2011 5:53:38 PM, error: Service Control Manager [7031] - The Bluetooth Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
3/14/2011 5:53:38 PM, error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
3/14/2011 5:53:28 PM, error: Service Control Manager [7034] - The Dell Wireless WLAN Tray Service service terminated unexpectedly. It has done this 1 time(s).
3/14/2011 3:24:35 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
3/14/2011 12:34:03 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD APPDRV Avgldx86 Avgmfx86 Avgtdix Fips intelppm IPSec MRxSmb NetBIOS NetBT pxrts RasAcd Rdbss Tcpip vsdatant
3/14/2011 12:08:18 AM, error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CSIScanner service, but this action failed with the following error: An instance of the service is already running.
3/14/2011 12:08:09 AM, error: Service Control Manager [7031] - The CSIScanner service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
3/14/2011 10:29:39 AM, error: Service Control Manager [7000] - The Net Driver HPZ12 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
3/14/2011 10:29:38 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Net Driver HPZ12 service to connect.
3/12/2011 11:56:21 AM, error: Service Control Manager [7023] - The Intel CPU Perfermons service terminated with the following error: The system cannot find the file specified.
3/12/2011 10:55:29 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: APPDRV Avgldx86 Avgmfx86 Fips intelppm Lbd
3/11/2011 3:55:34 PM, error: Service Control Manager [7023] - The Intel CPU Perfermons service terminated with the following error: The specified module could not be found.
3/11/2011 3:55:34 PM, error: Service Control Manager [7023] - The Help and Support service terminated with the following error: The specified module could not be found.
3/11/2011 2:45:53 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Lbd
3/11/2011 2:44:23 PM, error: Service Control Manager [7000] - The KService service failed to start due to the following error: The system cannot find the file specified.
3/10/2011 2:05:56 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
3/10/2011 2:05:48 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
3/10/2011 2:05:31 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
3/10/2011 2:03:03 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
3/10/2011 12:34:15 AM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the avgwd service.
3/10/2011 10:17:07 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD APPDRV Avgldx86 Avgmfx86 Avgtdix Fips intelppm IPSec Lbd MRxSmb NetBIOS NetBT RasAcd Rdbss Tcpip vsdatant
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The TrueVector Internet Monitor service depends on the vsdatant service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
.
==== End Of File ===========================
I still had issues with an advertisement coming up upon launching my web browser, and again usually around 30 to 60 minutes later. I use Mozilla Firefox for all I can on the web, and only use IE8 if the web site isn't written for/doesn't disply well in Firefox. When launched, my home page loads in one tab, and the ad loads in a second tab. I also get a windows dialog box that opens and a sound clip plays saying I've won a $1000 gift card to Walmart. The web site was PrivilegedPrizes.com. The second ad that comes up tells me that my registry has errors, and the web site is pcspeedmaximizer.s3.amazonaws.com.
Also, anywhere from 30 minutes to 3 hours after restarting and using the web, I would get an alert from AVG that a virus was detected and I would move it to the vault. I've done several re-scans since then but still have the same issues. In that time, one of the infections AVG alerted me to was win32/Alueron.DX (the file was called c:\windows\temp\N.EXN). Since then the alert is always an unknown virus, and the file is c:\windows\temp\EXPLORER.EXE.
I started fresh yesterday intending to following the 8 steps thread, but when I tried to access the web, the machine locked up. So I used some notes I had written down. Once I got back on the web site, I found out I didn't follow them to the letter, but I did get some different results.
I rebooted in to safe mode and ran AVG. Several tracking cookies were found and trojan horse PSW.Generic8.AYWC. I ran Malware Bytes while I had it in safe mode, and it found almost 600 files infected.
After cleaning all that, I still had the popup ad issue and the virus alert for the Explorer.exe file. So I started over today following the 8 steps to the letter, and the logs are below.
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 6067
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
3/15/2011 2:27:42 PM
mbam-log-2011-03-15 (14-27-42).txt
Scan type: Quick scan
Objects scanned: 175478
Time elapsed: 14 minute(s), 53 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
Attach:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_11-03-05.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 9/11/2006 3:46:19 PM
System Uptime: 3/15/2011 2:07:26 PM (0 hours ago)
.
Motherboard: Dell Inc. | | 0KD882
Processor: Genuine Intel(R) CPU T2050 @ 1.60GHz | Microprocessor | 1596/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 81 GiB total, 15.33 GiB free.
D: is FIXED (NTFS) - 26 GiB total, 24.7 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Dell Wireless 1500 Draft 802.11n WLAN Mini-Card
Device ID: PCI\VEN_14E4&DEV_4328&SUBSYS_00091028&REV_01\4&6C79FC5&0&00E0
Manufacturer: Broadcom
Name: Dell Wireless 1500 Draft 802.11n WLAN Mini-Card
PNP Device ID: PCI\VEN_14E4&DEV_4328&SUBSYS_00091028&REV_01\4&6C79FC5&0&00E0
Service: BCM43XX
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Broadcom 440x 10/100 Integrated Controller
Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01AF1028&REV_02\4&2FE911E8&0&00F0
Manufacturer: Broadcom
Name: Broadcom 440x 10/100 Integrated Controller
PNP Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01AF1028&REV_02\4&2FE911E8&0&00F0
Service: bcm4sbxp
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: 1394 Net Adapter
Device ID: V1394\NIC1394\1923D941444FC000
Manufacturer: Microsoft
Name: 1394 Net Adapter
PNP Device ID: V1394\NIC1394\1923D941444FC000
Service: NIC1394
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Bluetooth LAN Access Server Driver
Device ID: {95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BTWDNDIS\1&30EE4AD&0&1000000020000
Manufacturer: %V_WIDCOMM%
Name: Bluetooth LAN Access Server Driver
PNP Device ID: {95C7A0A0-3094-11D7-A202-00508B9D7D5A}\BTWDNDIS\1&30EE4AD&0&1000000020000
Service: BTWDNDIS
.
==== System Restore Points ===================
.
RP1439: 1/20/2011 7:34:57 PM - System Checkpoint
RP1440: 1/21/2011 8:47:58 PM - System Checkpoint
RP1441: 1/22/2011 8:54:41 PM - System Checkpoint
RP1442: 1/23/2011 8:58:49 PM - System Checkpoint
RP1443: 1/24/2011 10:22:26 PM - System Checkpoint
RP1444: 1/26/2011 11:45:03 AM - System Checkpoint
RP1445: 1/27/2011 2:04:27 PM - System Checkpoint
RP1446: 1/28/2011 6:24:15 PM - System Checkpoint
RP1447: 1/29/2011 6:57:15 PM - System Checkpoint
RP1448: 1/30/2011 7:20:09 PM - System Checkpoint
RP1449: 1/31/2011 7:33:33 PM - System Checkpoint
RP1450: 2/1/2011 8:19:09 PM - System Checkpoint
RP1451: 2/2/2011 8:24:51 PM - System Checkpoint
RP1452: 2/3/2011 9:19:33 PM - System Checkpoint
RP1453: 2/4/2011 9:22:33 PM - System Checkpoint
RP1454: 2/5/2011 10:18:38 PM - System Checkpoint
RP1455: 2/6/2011 11:01:15 PM - System Checkpoint
RP1456: 2/7/2011 11:32:42 PM - System Checkpoint
RP1457: 2/9/2011 10:27:59 AM - System Checkpoint
RP1458: 2/10/2011 12:24:09 PM - System Checkpoint
RP1459: 2/11/2011 2:08:37 PM - System Checkpoint
RP1460: 2/12/2011 2:25:10 PM - System Checkpoint
RP1461: 2/13/2011 2:36:18 PM - System Checkpoint
RP1462: 2/14/2011 7:23:52 PM - System Checkpoint
RP1463: 2/15/2011 8:39:58 PM - System Checkpoint
RP1464: 2/16/2011 9:25:26 PM - System Checkpoint
RP1465: 2/17/2011 9:29:59 PM - System Checkpoint
RP1466: 2/18/2011 9:40:45 PM - System Checkpoint
RP1467: 2/19/2011 9:59:24 PM - System Checkpoint
RP1468: 2/20/2011 10:56:53 PM - System Checkpoint
RP1469: 2/22/2011 2:10:13 PM - System Checkpoint
RP1470: 2/23/2011 2:45:43 PM - System Checkpoint
RP1471: 2/24/2011 4:05:58 PM - Software Distribution Service 3.0
RP1472: 2/25/2011 4:09:11 PM - System Checkpoint
RP1473: 2/26/2011 4:15:38 PM - System Checkpoint
RP1474: 2/27/2011 5:08:10 PM - System Checkpoint
RP1475: 2/28/2011 7:44:32 PM - System Checkpoint
RP1476: 3/1/2011 9:08:48 PM - System Checkpoint
RP1477: 3/2/2011 7:40:14 PM - Removed BlackBerry Desktop Software 4.5.
RP1478: 3/2/2011 7:44:33 PM - Removed Roxio Media Manager
RP1479: 3/3/2011 8:16:40 PM - System Checkpoint
RP1480: 3/4/2011 8:27:16 PM - System Checkpoint
RP1481: 3/5/2011 8:45:48 PM - System Checkpoint
RP1482: 3/6/2011 9:20:24 PM - System Checkpoint
RP1483: 3/7/2011 10:03:32 PM - System Checkpoint
RP1484: 3/8/2011 10:22:28 PM - System Checkpoint
RP1485: 3/9/2011 1:08:05 PM - Software Distribution Service 3.0
RP1486: 3/9/2011 4:10:30 PM - Software Distribution Service 3.0
RP1487: 3/10/2011 2:13:22 PM - Configured Camera Window
RP1488: 3/10/2011 2:14:24 PM - Configured File Viewer Utility 1.2
RP1489: 3/10/2011 2:14:50 PM - Configured PhotoStitch
RP1490: 3/10/2011 2:15:07 PM - Configured PhotoStitch
RP1491: 3/10/2011 2:15:37 PM - Configured RemoteCapture 2.7.0
RP1492: 3/10/2011 2:16:01 PM - Removed Canon Utilities ZoomBrowser EX
RP1493: 3/11/2011 3:17:57 PM - System Checkpoint
RP1494: 3/12/2011 4:54:12 PM - System Checkpoint
RP1495: 3/13/2011 6:07:57 PM - System Checkpoint
RP1496: 3/14/2011 10:16:23 PM - System Checkpoint
.
==== Installed Programs ======================
.
3Com Cable Connections
5300_5400_Help
5300_5400_Readme
Ad-Aware
Adobe Download Manager
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 7.1.0
Adobe Shockwave Player 11.5
Advanced SystemCare 3
AOLIcon
Apple Mobile Device Support
Apple Software Update
AutoUpdate
AVG 2011
Bonjour
Borland Database Engine 5.01
BPD_HPSU
BPDSoftware
BPDSoftware_Ini
Broadcom Management Programs
BufferChm
Compatibility Pack for the 2007 Office system
Conexant HDA D110 MDC V.92 Modem
Critical Update for Windows Media Player 11 (KB959772)
Crystal Reports 11
CutePDF Writer 2.8
Data Lifeguard Tools
Dell Digital Jukebox Driver
Dell Media Experience
Dell Support 3.1
Dell System Restore
Dell Wireless WLAN Card
DeviceManagementQFolder
Dexterity Shared Components 10.0
DGOControls
Digital Content Portal
Digital Line Detect
DivX Codec
DivX Converter
DivX Player
DivX Web Player
EE09EF7A-9E8C-4DCC-A615-CFFA8393E31E
eSupportQFolder
Express Burn Disc Burning Software
Express Rip
Free Video Converter V 1.0
GDR 2050 for SQL Server Analysis Services 2005 ENU (KB932555)
GDR 2050 for SQL Server Database Services 2005 ENU (KB932555)
GDR 2050 for SQL Server Integration Services 2005 ENU (KB932555)
GDR 2050 for SQL Server Notification Services 2005 ENU (KB932555)
GDR 2050 for SQL Server Tools and Workstation Components 2005 ENU (KB932555)
Google Earth Plug-in
Google SketchUp 8
Google Update Helper
GoToMeeting 4.5.0.457
High Definition Audio Driver Package - KB835221
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Imaging Device Functions 7.0
HP Officejet Pro K5300/5400 Series
HP Software Update
HP Solution Center 7.0
HPProductAssistant
Intel(R) Graphics Media Accelerator Driver
iPod for Windows 2005-10-12
iTunes
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java Auto Updater
Java(TM) 6 Update 2
Java(TM) 6 Update 23
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7
K5400
Learn.com CoursePlayer
Learn2 Player (Uninstall Only)
LimeWire 5.5.16
Logitech Desktop Messenger
Logitech SetPoint
Malwarebytes' Anti-Malware
MCU
MediaLife
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Dynamics GP 10.0 (GP 10.0)
Microsoft Dynamics GP 9.0
Microsoft Dynamics GP SDK 10.0
Microsoft Dynamics GP SDK 9.0
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2003 Web Components
Microsoft Office Live Meeting 2007
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Analysis Services
Microsoft SQL Server 2005 Backward compatibility
Microsoft SQL Server 2005 Books Online (English)
Microsoft SQL Server 2005 Integration Services
Microsoft SQL Server 2005 Notification Services
Microsoft SQL Server 2005 Tools
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual Studio 2005 Premier Partner Edition - ENU
Microsoft Visual Studio 2005 Premier Partner Edition - ENU Service Pack 1 (KB926601)
MobileMe Control Panel
Modem Helper
MotoHelper 2.0.24 Driver 4.7.1
MotoHelper MergeModules
Motorola Mobile Drivers Installation 4.7.1
Move Media Player
Mozilla Firefox (3.6.15)
MPM
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser (KB933579)
Musicmatch® Jukebox
NetDiag
Netflix Movie Viewer
NetWaiting
OGA Notifier 2.0.0048.0
PowerDVD 5.7
Prism Video Converter
ProductContext
QuickSet
QuickTime
RealPlayer Basic
Registry Cleaner 2.1
RollerCoaster Tycoon 3 Platinum
Safari
SearchAssist
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165-v2)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Shockwave
Smart Defrag
Softoria Capture 1.0
SolutionCenter
SQLXML4
Status
Synaptics Pointing Device Driver
Toolbox
TrayApp
Tumblebugs
Tumblebugs 2
Turbo Lister 2
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB973874)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
URL Assistant
VBA (2720)
VC 9.0 Runtime
Viewpoint Media Player
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WavePad Sound Editor
WD Diagnostics
WebCyberCoach 3.2 Dell
WebFldrs XP
WebIQ Technology Engine
WebReg
WIDCOMM Bluetooth Software
Windows Driver Package - Microsoft Corporation (usbvideo) Image (05/25/2007 1.0.3656.0)
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
WinRAR archiver
WinZip
ZoneAlarm
ZoneAlarm Spy Blocker
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==== Event Viewer Messages From Past Week ========
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3/9/2011 3:40:35 PM, error: Service Control Manager [7022] - The AVGIDSAgent service hung on starting.
3/9/2011 12:21:34 PM, error: BROWSER [8007] - The browser was unable to update the service status bits. The data is the error.
3/9/2011 1:11:53 PM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft Silverlight (KB2495644).
3/14/2011 6:02:41 PM, error: Service Control Manager [7022] - The Automatic Updates service hung on starting.
3/14/2011 5:53:38 PM, error: Service Control Manager [7034] - The NICCONFIGSVC service terminated unexpectedly. It has done this 1 time(s).
3/14/2011 5:53:38 PM, error: Service Control Manager [7034] - The Java Quick Starter service terminated unexpectedly. It has done this 1 time(s).
3/14/2011 5:53:38 PM, error: Service Control Manager [7034] - The Bonjour Service service terminated unexpectedly. It has done this 1 time(s).
3/14/2011 5:53:38 PM, error: Service Control Manager [7031] - The MotoHelper Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
3/14/2011 5:53:38 PM, error: Service Control Manager [7031] - The Lavasoft Ad-Aware Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
3/14/2011 5:53:38 PM, error: Service Control Manager [7031] - The Bluetooth Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
3/14/2011 5:53:38 PM, error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
3/14/2011 5:53:28 PM, error: Service Control Manager [7034] - The Dell Wireless WLAN Tray Service service terminated unexpectedly. It has done this 1 time(s).
3/14/2011 3:24:35 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
3/14/2011 12:34:03 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD APPDRV Avgldx86 Avgmfx86 Avgtdix Fips intelppm IPSec MRxSmb NetBIOS NetBT pxrts RasAcd Rdbss Tcpip vsdatant
3/14/2011 12:08:18 AM, error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CSIScanner service, but this action failed with the following error: An instance of the service is already running.
3/14/2011 12:08:09 AM, error: Service Control Manager [7031] - The CSIScanner service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
3/14/2011 10:29:39 AM, error: Service Control Manager [7000] - The Net Driver HPZ12 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
3/14/2011 10:29:38 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Net Driver HPZ12 service to connect.
3/12/2011 11:56:21 AM, error: Service Control Manager [7023] - The Intel CPU Perfermons service terminated with the following error: The system cannot find the file specified.
3/12/2011 10:55:29 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: APPDRV Avgldx86 Avgmfx86 Fips intelppm Lbd
3/11/2011 3:55:34 PM, error: Service Control Manager [7023] - The Intel CPU Perfermons service terminated with the following error: The specified module could not be found.
3/11/2011 3:55:34 PM, error: Service Control Manager [7023] - The Help and Support service terminated with the following error: The specified module could not be found.
3/11/2011 2:45:53 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Lbd
3/11/2011 2:44:23 PM, error: Service Control Manager [7000] - The KService service failed to start due to the following error: The system cannot find the file specified.
3/10/2011 2:05:56 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
3/10/2011 2:05:48 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
3/10/2011 2:05:31 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
3/10/2011 2:03:03 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
3/10/2011 12:34:15 AM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the avgwd service.
3/10/2011 10:17:07 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD APPDRV Avgldx86 Avgmfx86 Avgtdix Fips intelppm IPSec Lbd MRxSmb NetBIOS NetBT RasAcd Rdbss Tcpip vsdatant
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The TrueVector Internet Monitor service depends on the vsdatant service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
3/10/2011 10:17:07 AM, error: Service Control Manager [7001] - The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
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