TechSpot

Things my computer will not do anymore.....

By GingerLee
Oct 3, 2010
  1. my computer has several problems, some of them have just started and some of them have been going on a very long time.

    1 i cannot uninstall from add/remove programs
    2 my thumbnails diappeared about a year ago, when i emptied my thumbnail
    cache, along with photo gallery
    3 in disk cleanup the 'remove windows components' window is blank
    4 i cannot download updates
    5 i obviously have registry problems etc., etc., etc.

    and now iexplorer windows popup repeatedly and randomly

    Please help me straighten out this mess that my computer is in. because i have windows vista home basic i do not have any backup utilities and my computer did not come with any discs when it was bought for me 2 years ago from a legitimate retail store, so i cannot reinstall windows (which i would love to do). my hijack this log is attached.

    thanks in advance for your help and time,
    V

    p.s. i can download without problems, i can end processes (some processes will keep restarting themselves but, i think this is normal in most cases) and i really like the aol interface. in fact aol has always been my browser before, during and after these things have happened. i notice it slows things down somewhat, but when i use internet explorer i still have the same issues and my internet experience is not much faster.

    my computer is a

    Gateway ml3109 laptop

    Processor Intel® Celeron® M Processor 520
    1 MB L2 Cache | 1.60 GHz | 533 MHz FSB
    Screen=14.1-inch Widescreen Ultrabright™ TFT
    Chipset= ATI RC415MD
    Memory=512 MB DDR2 memory 667 MHz (1 x 512)- MY ONLY UPGRADE=2g ram
    Operating at 533 MHz
    Expandable to 2 GB
    Total slots: 2 DDR2 slots | Available slots: 1 DDR2 slot
    Video= ATI Radeon® Xpress 200M graphics
    Up to 64 MB of HyperMemory™
    Audio= High definition 2-channel audio
    Hard drive= 80-GB PATA hard drive (5400 RPM)
    Optical drive= 24x CDRW/DVD Optical
    Write maximum: 24x CD-R/CDRW
    Read maximum: 24x CD-ROM, 8x DVD-ROM

    Media reader 4-in-1 Digital Media Manager

    Memory Stick®
    Memory Stick Pro®
    Multimedia Card™
    Secure Digital™

    Modem 56K ITU V.92 ready fax/modem
    Network 10/100 Mbps built-in Ethernet
    Integrated 802.11g wireless LAN
    Interfaces 3 - USB 2.0 ports
    1 - VGA external connector
    1 - RJ11
    1 - RJ45
    1 - Microphone In
    1 - Headphone/Audio Out

    Pointing device Touchpad with vertical scroll zone
    Expansion slot Expresscard™ Type 54
    Battery 6-cell Lithium-ion
    Dimensions Inches: 1.41 (H) × 13 (W) × 9.45 (D)
    Millimeters: 35.81 (H) × 330 (W) × 240 (D)
    Weight 5.20 pounds
     

    Attached Files:

  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Welcome to TechSpot! I'll try to help with the problem.

    At this point, there is no way too determine whether the problem is from malware or the system, or possibly both. We don't 'screen with HijackThis, so if you would like us to check the system for malware, please follow the steps in the Preliminary Virus and Malware Removal thread HERE.
    Pplease [b[[[u[]paste[/b][/u] the logs for review into your next reply . It's okay to use more than one post for the logs if needed.

    Please do not use any other cleaning programs or scans while I'm helping you, unless I direct you to. Do not use a Registry cleaner or make any changes in the Registry.

    One thing I highly recommend you do now is remove these domains from the Trusted Zone:
    O15 - Trusted Zone: *.netspend.com
    O15 - Trusted Zone: *.netzero.com
    O15 - Trusted Zone: *.netzero.net
    O15 - Trusted Zone: http://www.pogo.com
    O15 - Trusted Zone: *.pogo.com

    Nothing needs to be in this Zone- it has less security than the Internet Zone and can be a vulnerability for you.

    To remove, open Internet Options Security tab. Click on Sites in the Trusted Zone and remove all of these. IF you have any Windows open for the domain, close them frst.

    I note you are using the PopCapLoader for games. You will come up with a large amount of adware-at least-from this. Please do not use the site while I am helping you.
     
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