ThinkPoint is cruel

I bought the Malwarebyes software at Walmart, installed it, computer got attacked by ThinkPoint, I followed every step to remove...yet the icon is there. Malwarebytes scanned and it took 23 minutes, only to say...no virus....ummm so why is the freaking icon still on my computer.. I went to add/remove software...not there. Best thing...Malware does not have a phone number, so I have to wait a day...in hopes my computer does not crash. I need to get my work done, on the computer to get paid.....I am losing my mind. Then one gets suggested to one site or another...how do I know a honest site?
 
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