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Toshiba Satellite laptop

By kdavis1049
Jan 29, 2011
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  1. My name is Ken and I am trying to repair a customer's Toshiba Satellite laptop. It had Windows XP loaded and when it boots it will only get as far as:

    Windows could not start because the following file is missing or corrupt: \windows\system32\config\system
    You can attempt to repair this file by starting Windows Setup using the original Setup CD-ROM. Select 'r' at the first screen to start repair.

    I saw on one website to press 0, F1 or F8 to get the hard drive disk utility to come up on the screen but it only displays the message that I detailed above. I also ensured that the CD/DVD was the first boot device and I tried to reload the operating system with a Win XP disk that I have but the same message appears.
    I cannot get past this message no matter what I do.
    And to make matters worse, the customer doesn't have the original Setup CD-ROM. I guess what i'm looking for is an original setup disk.
  2. Samtech

    Samtech TS Rookie

    Which O.S are u using

    U didnt specify the o.s u re using but from my experience with o.s i guess it is win xp. Now if u can get a sata win x.p with will correct the issue,note there is the normal x.p software and there is also sata get that and see the end result
  3. jobeard

    jobeard TS Ambassador Posts: 13,408   +314



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