TechSpot

Trojan infection -- Need a little help

By tyrless
Mar 24, 2009
  1. Last night we figured something wasn't right wiht our computer when, no matter where we went online, even with the popup blocker on, popups kept coming up again and again.

    We have XP, and we used McAfee, because its what we get with our internet provider.

    I've seen several threads on this site, giving instructions on what to do and all, and I thought maybe you could help us.

    I have done the HijackThis part, and I do have the log, which I'll attach at the end.

    We tried to use the VundoFix.exe last night, but it said it couldn't find anything.
    When McAfee did its search again this morning, it said it Quarantined a Trojan, the same one as last night, the Vundo!grb.

    Can you give me any help? Maybe I just didn't do something right.
     
  2. mflynn

    mflynn TS Rookie Posts: 2,655

    Go here and download to Desktop: [http://www.adrive.com/public/97c4357781f45c7e443061094b8cfaff3836f57446eb242ab2ee0b6cd68a0107.html
    Double click it to run it.

    Then click OK to self extract.

    Once extracted dbl click to enter Fixer folder.

    To run it 1st double click Daft, then click scan and check any found items and click fix and then exit.

    Then just dbl click Fixit.cmd to run it.

    But boot to Safe mode and run it! When finished reboot.

    It is normal to see File or registry entry not found or service not started as this is a cover all. These only mean you do not have these items.

    Then reboot back to normal mode and do the below.

    the TechSpot 8 steps: http://www.techspot.com/vb/topic58138.html

    Skip no steps (do not install another virus scanner if you already have one, ask me before installing a Firewall).
    avg

    Most importantly update MalwareBytes (MBAM) and SuperAntiSpyware (SAS)!

    Before you scan with either MalwareBytes or SuperAntiSpyWare do the Extra Configs below these have become most important lately

    SuperAntispyware extra config

    After installed double-click the icon on your desktop to run it.

    Update the program definitions.

    Click the Preferences button.

    Then Scanning Control.

    In Scanner Options make sure all boxes are checked except #3 Ignore System Restore.. are checked:

    MalwareBytes extra config

    After update but before running
    Click settings and confirm all are Checked.

    I repeat Update these 2 programs.

    Run them and attach their logs.

    Mike
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...