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Trouble removing virus/malware

By Markj88
Mar 15, 2008
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  1. I recently purchased a new computer and soon after started having problems, after solving various hardware/software problems i rebooted to find three icons on my desktop that read (Spyware removal tool - Malware removal tool - and - Virus removal tool ) - also there is a flashing icon in the tray at the bottom right - i also get constant popups saying spyware alert Worm32.net detected on yoiur machine - also various fake windows security boxes i have tried to remove using AVG and windows defender also manually, I would be greatful for any input.


    Thanks
  2. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Hi Markj88,

    Please have a read here-> Is your system infected? Read this before Cleaning or Formatting

    If you decide to clean your system please follow these Viruses/Spyware/Malware, preliminary removal instructions and post back in this thread with the requested logs. There should be at least 3. Make sure in step 10, Tool 1, you run option 2

    1)AVG log
    2)Combofix log
    3)Hijackthis log (Step 15)

    This thread is for the use of Markj88 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  3. Markj88

    Markj88 TS Rookie Topic Starter Posts: 24

    I have formatted

    the problem seems to have been solved
    thanks for your input!!

    any reccomendations as to what antivirus programmes to run?
  4. kritius

    kritius TS Guru Posts: 2,087

    Post the logs back and we'll see whether everything has gone. Some infections can be very tricky to get rid of.
  5. Markj88

    Markj88 TS Rookie Topic Starter Posts: 24

    Hi

    New windows installation !! everythin running well!

    thanks!
  6. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Good to here. For future reference.

    You should run 1 Anti-Virus program and keep it updated.

    You should run a firewall (not windows firewall)
    commonly used:
    Comodo
    Kerio
    Online Armor
    Zonealarm

    And a combination of anti-spyware (ie spybot S&D and adaware 2007)
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