pioneerx01
Posts: 279 +2
Before I start I want you to know that the printer works. When I plugged it into my computer, it was automatically recognized, drivers were downloaded from windows update and I was printing in less than a minute. When I plunged it into my friends laptop (the actual owner) the issues begin.
The troubled computer is HP laptop with Win7 x64. When I plugged it in via same USB cable I used with mine it was automatically recognized, drivers were downloaded from windows update, but I was not able to print anything. I went to HP website and downloaded the entire software package and still nothing. When I am in the devices and printers window the computer recognizes when the printer is plugged in and and when it is not. But I can not even print a test page. The funny thing is that I can scan from the printer to the laptop, but I can not print to it.There are other printers connected to the laptop both network and USB and they work just fine.
Here is what I did so far:
The troubled computer is HP laptop with Win7 x64. When I plugged it in via same USB cable I used with mine it was automatically recognized, drivers were downloaded from windows update, but I was not able to print anything. I went to HP website and downloaded the entire software package and still nothing. When I am in the devices and printers window the computer recognizes when the printer is plugged in and and when it is not. But I can not even print a test page. The funny thing is that I can scan from the printer to the laptop, but I can not print to it.There are other printers connected to the laptop both network and USB and they work just fine.
Here is what I did so far:
- I tried the automatically installed drivers
- I downloaded the HP recommended drivers
- I have restarted the spooler
- There is nothing stuck in the job list
- I have manually removed HP drivers and started again
- I have used the HP driver removal tool (maximum level) and started again
- I have set the printer to print directly to printer and bypass the spooler