Hello- I was trying to remove a program so went to Control panel from the start menu in XP and nothing happens when I click on it. Same issue with many desktop icons with no response so I usually right click start and open windows explorer which incidentally crashes and my desktop will clear of icons and reload them. Ran Hijack this after renaming per a post on here but that seemed old (2007) and I see not being used in your malware procedure. Downloaded the Step 2: Malwarebytes Anti-Malware and tried to install but windows installer asks for "scan.msi" file which I cannot locate so won't install. I have an old Sony Vaio desktop from around 2002 BTW. Have had this scan.msi issue trying to run a scanner also. Anyway, sorry so long winded but wondered if you might have any suggestions on how to proceed. I just ran updated Spybot Search and Destroy and AVG Free Antivirus. Thank you very much!