I need real help. I had cable internet 12mbs installed last September (2010) in my one bedroom apartment. Before that, I was connecting to a spotty 1.5mbs network that was open next door (with their permission). I was able to obtain fast and efficient internet access for about 3 or 4 months and then it became intermittent. For the past 2 months I have been unable to connect through my home cable modem/router at all. I have been to the cable company and they have tested the cable modem/router and the signal which comes into the router and out at fast speeds. I have been to the place where I bought my laptop (purchased at Staples last summer). Others can connect though my wifi, but I cannot. It connects but gives me a DNS error. It doesn't matter whether I am hard wired or on wifi.
I am running:
Win 7 Home Premium (64bit) on a compaq CQ62-225NR Notebook with a Vision AMD Athlon II P320 Dual-Core processor.2.10 ghz with 3.00 GB ram (2.74 GB usable)
It contains an Atheros AR9285 802.11 b/g/n WiFi adapter
Realtek PCIe FE Family Controller
Realtek High Definition Audio
Built in pointing device (mouse pad) with a wireless mouse connected through USB 2.0 port.
hard drive: Hitachi HTS725032A9A364 SATA Disk Device
Apparently, for some unknown reason, my computer networking modules can connect to but won't or can't talk to the cable modem/router supplied by my ISP (Charter Communications) but can access the internet though any other wifi service or hot spot without a problem - INCLUDING the very same ISP through other wifi spots in town. They have tested and retested the cable modem/router and have told me, that without a doubt, there is nothing wrong with the device even though, normally (I thought anyway) a DNS error like this would be a server side error.
Please, someone, help me. I am paying for this internet service and would love to use it!!
If you require anymore information, please ask and I will provide it for you. I am sorry if this was covered in another post. I searched and searched and was unable to find a post that adequately came close to the problem that I described above. Sorry if I am so wordy. HELP!!
Regards to All, William
I am running:
Win 7 Home Premium (64bit) on a compaq CQ62-225NR Notebook with a Vision AMD Athlon II P320 Dual-Core processor.2.10 ghz with 3.00 GB ram (2.74 GB usable)
It contains an Atheros AR9285 802.11 b/g/n WiFi adapter
Realtek PCIe FE Family Controller
Realtek High Definition Audio
Built in pointing device (mouse pad) with a wireless mouse connected through USB 2.0 port.
hard drive: Hitachi HTS725032A9A364 SATA Disk Device
Apparently, for some unknown reason, my computer networking modules can connect to but won't or can't talk to the cable modem/router supplied by my ISP (Charter Communications) but can access the internet though any other wifi service or hot spot without a problem - INCLUDING the very same ISP through other wifi spots in town. They have tested and retested the cable modem/router and have told me, that without a doubt, there is nothing wrong with the device even though, normally (I thought anyway) a DNS error like this would be a server side error.
Please, someone, help me. I am paying for this internet service and would love to use it!!
If you require anymore information, please ask and I will provide it for you. I am sorry if this was covered in another post. I searched and searched and was unable to find a post that adequately came close to the problem that I described above. Sorry if I am so wordy. HELP!!
Regards to All, William