I should stay in Safe Mode w/Networking - correct?
No, you don't need to be in Safe Mode with Networking for these preliminary scans. If you can access the internet, use Normal Mode. IF you cannot access the internet, then use SMwN
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Basic security is:
One antivirus program
One firewall
Two or more antimalware programs
You don't need to use the Task Manager to stop anything now and you do not need to uninstall anything now.
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Please remove any Malwarebytes on your system now. Then use the following link and directions:
Malwarebytes' Anti-Malware
- Please download Malwarebytes' Anti-Malware from from HERE
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
[o] Update Malwarebytes' Anti-Malware
[o] and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform Quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. please attach this log with your reply
Note: on opening Notepad, click on Format> make sure Word Wrap is unchecked.
[o] If you accidentally close it, the log file is saved here and will be named like this:
[o] C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
You only run
randmbam.exehttp://kixhelp.com/wr/files/mb/randmbam.exe if Malwarebytes has been downloaded to the system but won't scan. Try my link first. If you have a problem actually getting Malwarebytes downloaded (other than the update problem) I will give you different help.
You need to use the links and directions in the prelim thread I gave you.
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http://kixhelp.com/wr/files/mb/randmbam.exe
Please describe exactly how you are trying to copy and paste.
4 ways to copy and paste
1. From Edit: Select all> Edit> Copy> Click on the screen where you want to paste then click on Edit> Paste
2. From your mouse or touchpad> Right click on the text you want to Copy> Click on Select All> Right click again> Select Copy
3. And the easiest of all: Highlight the text you want to Copy< Click on Control+C> Click anywhere on the screen you want to Paste> Click Control+V
4. To Copy to Word, you must
open Word first then go through the Copy and Paste. These features are not available if Word isn't already open.
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I really don't have enough information from you to guide you. If OD sent the system back and something
that use to work does not work now you should take up that issue with them.
Please give me some idea of you experience with the computer.