I'm thinking I may have a spyware/trojan issue. I have read through the 8-step removal process. I tried updating the Adobe reader. This was unsuccessful. This is the error I receive during the installation process: error: 1402.Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\Imail. Verify That you have sufficient access to that key, or contact your support personnel. Can someone give me an idea why this is happening?