TechSpot

Unable to view hidden files and system restarts if I try to scan with any anti-virus

By rajkumar
Mar 19, 2008
  1. Hi,

    I am not sure, but I guess I am being troubled with some malware or something. Whenever I try to scan with any antivirus program, be it installed in my pc or be it scanning with the online program, after some time of scanning, the system restarts automatically showing some red screen suddenly. And moreover when I go to change the settings for the hidden folders, it shows two options under hide, which are Do not show hidden files and 1 I wonder because I don't see show hidden files option

    I am even attaching the hijackthis log.

    Please help
     
  2. Matthew

    Matthew TechSpot Staff Posts: 6,087   +84 Staff Member

    Can you run the AV scan in Safe Mode?
     
  3. rajkumar

    rajkumar TS Rookie Topic Starter

    Zenosincks,
    No, I do not know how to run the antivirus in safe mode.
     
  4. Matthew

    Matthew TechSpot Staff Posts: 6,087   +84 Staff Member

    Upon booting your PC, tap F8 repeatedly. You should be met with a list of boot options, choose "Safe Mode". After you're in, try running the scan.
     
  5. rajkumar

    rajkumar TS Rookie Topic Starter

    Zenosincks,

    I ran the McAfee AV scan in Safe Mode. I guess the malware/spyware/trojan is in the C drive (where the OS is installed). Even then, suddenly when the scan was going on, a blue screen came and the system restarted. So, what to do now then?
     
  6. Matthew

    Matthew TechSpot Staff Posts: 6,087   +84 Staff Member

    Either reinstall the OS (which is what I'd do), or attach the HDD to another PC as a Secondary/Slave drive and run the scans from there.
     
  7. rajkumar

    rajkumar TS Rookie Topic Starter

    To reinstall OS, Can I do the repair option available or do I need to format my OS drive or format all drives?
     
  8. Matthew

    Matthew TechSpot Staff Posts: 6,087   +84 Staff Member

    Format and start with a fresh partition. Repair just replaces the core/critical files.

    Be aware that you'll lose all of your data by formatting, so back up anything that you don't want to lose.
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.