TechSpot

Unidentified network Windows 7

  1. HI all, I am new to this forum and have been having the following problem for about a month now;
    Two Wire 2700 router connected to my Windows 7 pc by network cable works perfectly. Also no problem with the wireless connection either. Added a switch to enable better positioning of the router to the master phone socket and cannot now connect to the router with the network cable only wifi. When I plug the pc into the switch it detects an unidentified network with no internet connection. Doing the normal repair steps ends in a message about ip configuration.
    Any ideas bearing in mind that if I take the switch out the PC connects to the router with the same cable perfectly. Yes I have tried two different switches and three different cables.
    I am sure it's something so easy to fix I shall laugh about it...........
  2. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    Hmm; sounds like your switch is acting like a router AND creating an IP address conflict.

    A switch should NOT provide DHCP service and not provide DNS settings, so

    wire PC->Switch (and nothing else, Not WiFi either).
    • get a command prompt and enter IPCONFIG /ALL
    what do you get as a reply? should not contain ANY ip addresses anywhere.

    now wire PC->->Router (with wifi disabled), rerun the ipconfig; should now have ip addresses

    finally, wire PC->switch->Router (wifi disabled) and the ipconfig results should be identical to those immediately above.
  3. SNGX1275

    SNGX1275 TS Forces Special Posts: 12,539   +301

    Are you absolutely sure that it isn't working properly and you are just seeing "unidentified network, no network access"? Like, you can't get out to the internet?

    The reason I ask, and it may seem like a stupid question if in fact you don't have internet access... Is because I am using a router as a switch in between a PC and 2 Macs and the main router which is on another floor. So my setup is Cable Modem -> Router -> router as a switch -> 3 computers. All of this is wired. I get the "unidentified network, no network access" message when I hover over the icon in the system tray in Windows 7. Yet I'm on the internet just fine and I can access the Macs on the network. I have not tried to access computers outside of my router as a switch yet because my roommates are out of town for another week or so.
  4. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    The trick to using a router as a switch is to make sure it has DHCP disabled AND that the WAN slot is left empty.
    This forces all devices down stream to get IP config data from the upstream router. The router in the middle *may* still provide WiFi and encryption.
  5. Jim Crosskell

    Jim Crosskell TS Rookie Topic Starter

    Thanks Jobeard and all
    I cannot connect to the internet through the unidentified network.
    My ipconfig with just the switch is:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\user>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Deepthought2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek RTL8191SU Wireless LAN 802.11n US
    B 2.0 Network Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 8C-89-A5-30-98-84
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::785e:3a3e:7410:9e35%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 08 January 2013 12:23:48
    Lease Expires . . . . . . . . . . : 09 January 2013 12:23:48
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 244091301
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-25-C0-1B-8C-89-A5-30-98-84

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.gateway.2wire.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:804:1209:2a09:aca1(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::804:1209:2a09:aca1%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\user>


    My ipconfig when wired through the router and connected to the internet is:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\user>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Deepthought2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek RTL8191SU Wireless LAN 802.11n US
    B 2.0 Network Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 8C-89-A5-30-98-84
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::785e:3a3e:7410:9e35%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 08 January 2013 12:23:48
    Lease Expires . . . . . . . . . . : 09 January 2013 12:23:48
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 244091301
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-25-C0-1B-8C-89-A5-30-98-84

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.gateway.2wire.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:804:1209:2a09:aca1(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::804:1209:2a09:aca1%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\user>


    and my ipconfig when the PC, switch and router are connected together with no internet access available is:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\user>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Deepthought2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek RTL8191SU Wireless LAN 802.11n US
    B 2.0 Network Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 8C-89-A5-30-98-84
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::785e:3a3e:7410:9e35%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 08 January 2013 12:23:48
    Lease Expires . . . . . . . . . . : 09 January 2013 12:23:48
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 244091301
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-25-C0-1B-8C-89-A5-30-98-84

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.gateway.2wire.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:804:1209:2a09:aca1(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::804:1209:2a09:aca1%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\user>

    Any ideas would be greatfully received.
    Thanks
  6. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    Well, you have issues with the SWITCH or a MANUAL configuration
    if you truly have only one wire from Switch-->PC and see the above, it's all wrong! should be NOTHING.
    Either you configured the TCP settings manually or you're not using a switch but rather a router.
    PLEASE supply the Make/Model of your switch.

    I'm leaving the following for latter discussion:
  7. Jim Crosskell

    Jim Crosskell TS Rookie Topic Starter

    Thanks J O Beard
    I have just disabled the LAN connect and then enabled it the ipconfig with just the switch (GetNet, although I have the same issue if I plug in a new Tenda one) and the PC is :
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\user>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Deepthought2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek RTL8191SU Wireless LAN 802.11n US
    B 2.0 Network Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 8C-89-A5-30-98-84
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::785e:3a3e:7410:9e35%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 08 January 2013 12:23:48
    Lease Expires . . . . . . . . . . : 09 January 2013 12:23:48
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 244091301
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-25-C0-1B-8C-89-A5-30-98-84

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.gateway.2wire.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:804:1209:2a09:aca1(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::804:1209:2a09:aca1%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\user>
    Does this make more sense?
    Regards
  8. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    Same bad configuration. You MUST remove all wires from the switch AND disconnect the PC (wifi & wired ethernet).
    Now wire exactly one ethernet cable from any port on the switch to the PC. Wait 30 seconds and get the IPCONFIG /ALL

    PS: get me the make+model of that switch P L E A S E :)
  9. Jim Crosskell

    Jim Crosskell TS Rookie Topic Starter

    Need more patience!
    After following your guide the ipconfig is:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\user>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Deepthought2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek RTL8191SU Wireless LAN 802.11n US
    B 2.0 Network Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 8C-89-A5-30-98-84
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::785e:3a3e:7410:9e35%11(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.158.53(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 244091301
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-25-C0-1B-8C-89-A5-30-98-84

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.gateway.2wire.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{D937588B-6D41-45D0-B5C1-EBE4F16E51BB}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\user>
    The Switch in use at the minute is a GetNet GS-115P 5-Port 10/100M Ethernet Switch according to the top panel
    Thanks & regards
  10. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    Super. The blue data above is correct and demonstrates that the PC has no TCP settings AND when attempting to find
    the DHCP service, it failed and went into "default" settings - - all PERFECT!

    Knowing the switch can not be the issue, we move to solving the router configuration.

    Need you to leave the switch disconnected from the router and power cycle the router
    disconnect it from power, wait 30 seconds and then reapply power, wait another 30 seconds.

    Now starting with the Switch->PC setup used to get the above, now add ONE wire
    Router->Switch->PC, wait 30 seconds and get another ipconfig /all. Also attempt ping 8.8.8.8
  11. Jim Crosskell

    Jim Crosskell TS Rookie Topic Starter

    Now the ipconfig is:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\user>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Deepthought2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek RTL8191SU Wireless LAN 802.11n US
    B 2.0 Network Adapter
    Physical Address. . . . . . . . . : E0-B9-A5-99-AC-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 8C-89-A5-30-98-84
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::785e:3a3e:7410:9e35%11(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.158.53(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 244091301
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-25-C0-1B-8C-89-A5-30-98-84

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.gateway.2wire.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{D937588B-6D41-45D0-B5C1-EBE4F16E51BB}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\user>
    Sorry for the delay, curry on the stove!
     
  12. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    OK, the router is NOT being found by the PC's request for DHCP.

    Please report the OS Version (right-click My Computer->Properties)

    and the make+model of your router

    which A/V did you install?

    which firewall is running?
  13. Jim Crosskell

    Jim Crosskell TS Rookie Topic Starter

    Windows 7 Home Premium
    Router is a Two Wire BT2700HGV
    Anti Virus is AVG Free 2013
    Windows Firewall is showing in control panel as on and I have checked the AVG control panel which shows firewall as "activate now" so I suppose it isn't active at the minute.
    Thanks again for taking the time to help
  14. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

  15. Jim Crosskell

    Jim Crosskell TS Rookie Topic Starter

    I am not the original owner of the router and it is not using the "Branded" ISP.
    I can access the router from 192.168.1.254 and use the custom password set up when I set it up with the current isp four years ago.
  16. wrt54gs7

    wrt54gs7 TS Enthusiast Posts: 131

    Have you tried using cross-over cable between router (LAN ports) and switch.
    router(Ports 1-4) <---(crossover cable)---> switch <---(straight through cable)---> PC
  17. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    PC<-->PC may require this, but modern routers/switches do not. As evidence, the DHCP has provided TCP settings.
  18. wrt54gs7

    wrt54gs7 TS Enthusiast Posts: 131

    The LAN ports (1-4) of the router are actually switchports, and it is a general guideline to connect same device with cross-over cable. But anyway most modern networking devices can automatically adapt to what cable type you are using. If you are going to troubleshoot you better try something safe rather than nothing at all.
  19. numbers22

    numbers22 TS Rookie

    What worked for me was go to - network and sharing center - click on the connection - click on properties - click on sharing - un-tick the first box if it is ticked, click ok and restart your computer.


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