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Unknown error when installing Live Essentials update 2011

  1. Slight bug when i try to install essentials update from microsoft website i dont why im getting this and no other installs are going on and i turned off antivirus incase that was interfering
     

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  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Do you have an existing antivirus program installed and running?
     
  3. secretassasin69

    secretassasin69 TS Rookie Topic Starter Posts: 61

    i do i have kaspersky pure
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Kaspersky needs to be uninstalled before attempting to install Live Essentials 2011. You can't install an update for a program not installed and configured
     
  5. secretassasin69

    secretassasin69 TS Rookie Topic Starter Posts: 61

    i can do that thanks for the help btw are there any workarounds?
     

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