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Unknown program trying to install itself

By Condor
May 22, 2010
  1. Some Unknown hardware app keep popping up keep asking to be install every time i restart Window.

    Screen shot here:

    Please instruct me how to resolve this

    thanks
     
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
     
  3. Condor

    Condor TS Maniac Topic Starter Posts: 388

    Hi this is what i got LA:

    Nokia 5130c-2 ROOT\WPD\0000 This device is disabled.
    PCI Device PCI\VEN_1002&DEV_AA38&SUBSYS_AA381682&REV_00\4&13D46659&0&0120 The drivers for this device are not installed.
     
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    What OS and SP level are you running?

    Are you having any problems with any specific hardware devices?

    My first guess is that might be a sound related device. Are you using onboard sound? as i also see you have an addon logitech sound device listed on your system profile?

    /* edit */
    And are you running a 32 or 64 bit version of windows?
     
  5. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Yep. I was right. It's confirmed. That's the High Definition Audio Controller on your motherboard. Tho it should be using a Windows generic driver. Are you running XP i'll guess. And what SP level? Have you recently uninstalled any patches from Windows or your motherboard vendor?
     
  6. Condor

    Condor TS Maniac Topic Starter Posts: 388

    hi

    I'm using Window XP pro sp 2 with 32bit

    I have a USP headset that has a build in sound card i think and my mobo also came with an onboard sound card.
     
  7. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Several things to consider

    1) On the one hand, you can probably disable your onboard sound in your BIOS if you want to. Have you ever tried using your onboard sound?

    2) The driver you're missing has to be added to XP SP2. However it's included if you were to upgrade to XP SP3.
    > Did you know MS is dropping support for XP SP2 very soon?
    > As you might want to upgrade to SP3 for many reasons in addition to your onboard sound problem

    In any case, we can also load the missing driver for SP2 if you want, just let me know what you're thinking to do...
     
  8. Condor

    Condor TS Maniac Topic Starter Posts: 388

    yes please

    upload the sp2 missing driver quick fix would help sire : )

    side note: should i go ahead and let the driver install as shown on the above? its safe to do so ?

    thanks
     
  9. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Two things

    1. See this MS KB and download the patch should install the driver

    2. Also makes me wonder if you're missing other hardware updates.... Run Windows Update. Click Custom. If any hardware optional updates appear, install all hardware optional updates. Reboot when told to. And be sure to keep re-running Windows Update till it finally says no more hardware optional updates
     
  10. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Oh. Once you install the patch you should be able to reboot and I would expect the new driver to install by itself (i.e. you shouldn't see that Hardware Install Wizard)

    let me know if still a problem...
     
  11. ultragrey

    ultragrey TS Rookie Posts: 61

    I didn't know that! That's real bad news. Then we should be prepared for the next- xp3.
    [​IMG]
     
  12. Condor

    Condor TS Maniac Topic Starter Posts: 388

    thx LA, it work!

    update my files and i follow the link and that pop up doesn't show up any more now : )

    /kiss
     
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