UPDATED 8-step V/S/M Preliminary Removal

Solved
By Tonychanman
Mar 2, 2010
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  1. I've followed the steps and have attached the required logs. Any assistance would be greatly appreciated. Thanks in advance.

    I have a Lenovo T61, Intel(R) Core(TM)2 Duo CPU T8100 @ 2.10 GHz, 2.00 GB Ram.

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    What are the issues?
  3. Tonychanman

    Tonychanman Newcomer, in training Topic Starter

    very slow internet, takes a while for anything to load, everything seems to lag.
  4. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    Internet only, or a whole computer?
  5. Tonychanman

    Tonychanman Newcomer, in training Topic Starter

    mostly just the internet, but the computer does seem to have a bit of lag as well. When opening a new link, or a new tab in internet, it takes about 5-10 seconds for anything to happen. i recently formatted my computer a few months ago since i was having this issue before, but it only seemed to speed up my computer for a few weeks and now it's bogging down again.
  6. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    Please, post some computer info:
    - processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
    - hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
  7. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    Also, what browser/version do you use?
    Did you try another browser?
  8. Tonychanman

    Tonychanman Newcomer, in training Topic Starter

    IE 8. i haven't tried any other browsers, i didn't think this was the issue as I have a laptop at home which is about 5 years old, running the same browser but responds much faster. I'll try firefox to see if there's any improvement
  9. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    Every computer is different, so let's see how FF will do.
  10. Tonychanman

    Tonychanman Newcomer, in training Topic Starter

    I have a Lenovo T61, Intel(R) Core(TM)2 Duo CPU T8100 @ 2.10 GHz, 2.00 GB Ram.

    i have 87.4 GB free of 142 GB

    firefox seems to be running a bit faster the IE but still seems to lag. i hope i'm not just expecting too much, I would have expected faster performance from a laptop with some respectable specs. multitasking seems to really put a strain on my computer
  11. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    What type of connection do you have and what's your ISP advertised speed?

    What numbers are you getting here?
    http://www.speedtest.net/
     
  12. Tonychanman

    Tonychanman Newcomer, in training Topic Starter

    i use my laptop at my office mostly, however at home i have the same issues. the numbers i am getting are as follows:

    ISP: Telus communications 2.5/5
    download: 2.13 mb/s
    upload: 0.71 mb/s
    ping: 71 ms

    [​IMG]
  13. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    I assume, it's 5/2.5?

    Let's check something....

    Go Start>Run (Start Search in Vista), type in:
    msconfig
    Click OK (hit Enter in Vista).

    Click on Startup tab.
    Click Disable all
    IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

    Click Services tab.
    Put checkmark in Hide all Microsoft services
    Click Disable all.

    Click OK.
    Restart computer in Normal Mode.

    NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
    If you use Windows firewall, you're fine.

    Same problem?
  14. Tonychanman

    Tonychanman Newcomer, in training Topic Starter

    well things seem to have sped up a bit, however my IE (preferred browser) is still sluggish. Firefox seems to be running well. However when trying to access my network just now it was hung up for about 3 seconds before i could open any folders, but no lag afterwards. I think I'm ok with the result, I'll just settle with using firefox. Thanks for all your help Broni. Should I go back to my msconfig startup and recheck anything? i would think i would want to atleast recheck my antivirus and such
  15. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    I'll tell you what to do here after we check one more thing.

    Close IE.
    Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same thing?
  16. Tonychanman

    Tonychanman Newcomer, in training Topic Starter

    this is much faster, typing text into a text box though seems a bit laggy, like half a second behind but it's barely noticable.
  17. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    OK. We're getting somewhere.
    Firstly, it seems like some of IE add-on(s) is causing problems.

    In IE, go Tools>Internet settings>Advanced tab and click on "Reset" button.
    Now, go back to "msconfig" and re-enable all items, you disabled before.
    Restart computer and see how IE is doing.
    There is a chance, that also some startup, or service is causing a problem, but we'll check that after you perform the above.
  18. Tonychanman

    Tonychanman Newcomer, in training Topic Starter

    great, IE is running smoothly. seems that everything's back up to speed
     
  19. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    Excellent :)

    Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.
  20. Tonychanman

    Tonychanman Newcomer, in training Topic Starter

    will do, should i report back after? or should this be the last step to the process to just clear my temporary files?
  21. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    Basically, last step, but just let me know, if TFC ran without a problem.
  22. Tonychanman

    Tonychanman Newcomer, in training Topic Starter

    the TFC ran without a hitch. Thank you very much for your help as well as your quick responses. This will no doubt lower my frustration level with my internet browsing. Thanks again.
  23. Broni

    Broni Malware Annihilator Posts: 46,167   +251

    You're very welcome :)
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