Upgraded to Windows 7, now can only run in Safe Mode w/Networking

By Kellyann
Oct 18, 2009
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  1. Hi TS and thanks in advance for reading my post and any help you can offer.

    I have an Acer laptop that came with Vista and crashed recently. It was upgraded to the trial version of Windows 7 64bit and has run great with no problems at all for a couple of weeks. Saturday morning I started it up and can no longer run normally. I can open up in normal mode but can't open anything and if anything does open, it takes many minutes but usually get the "not responding" message before then. I have only been able to run in Safe Mode with Networking. Could this be a driver problem? The only downloads I have done since the upgrade are Mozilla Firefox with a couple of add ons and Adobe Reader.

    I have run CCleaner and the following is all that came up on it.....
    Details of files deleted
    ------------------------------------------------------------------------------------------
    Internet Explorer - Temporary Internet Files 5 KB 3 files
    Internet Explorer - Index.dat files 0 KB 3 files
    Windows Explorer - Thumbnail Cache 1,027 KB 6 files
    Windows Explorer - Taskbar Jump Lists 4 KB 1 files
    System - Temporary Files 1,950 KB 91 files
    System - Windows Log Files 55 KB 5 files
    Firefox/Mozilla - Cookies 0 KB 41 files
    Firefox/Mozilla - Download History 2 KB 1 files
    Firefox/Mozilla - Internet Cache 20,327 KB 221 files
    Utilities - Windows Defender 6 KB 1 files

    I tried to download and install ZoneAlarm but during set up a message comes up that says "An error occurred installing the package. Windows installer returned '1636'.

    I can't run Windows Defender because it says a version already came with my computer with Vista, and it did but is no longer there and will not allow me to download another version.

    I ran Avast Anitvirus and the only thing that came up is the following....

    Errors:
    10/17/2009 5:23:31 PM KellyAnn 736 Error in aswChestC: chestOpenList Error 1753.
    10/17/2009 5:23:31 PM KellyAnn 736 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
    10/17/2009 5:23:36 PM KellyAnn 736 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().
    10/17/2009 5:56:26 PM KellyAnn 1744 Internal error has occurred in module aswar scan function failed!, function 00000002.
    10/17/2009 6:35:31 PM KellyAnn 1248 Error in aswChestC: chestOpenList Error 1753.
    10/17/2009 6:35:31 PM KellyAnn 1248 aswChestInterface - Program error description: CChestListView::LoadFiles() chestOpenList() failed: 2147422219.
    10/17/2009 6:35:50 PM KellyAnn 1248 aswChestInterface - Program error description: CChestListView::OnCreate() !m_strErrorWnd.IsEmpty().

    Warnings:
    10/17/2009 6:36:01 PM KellyAnn 1744 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.

    Thanks very much for any help you can offer and as always, your help and knowledge is greatly appreciated.
    Kellyann :wave:
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