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USB ports have gone dead

By wolfedb
Nov 21, 2008
  1. Hello All,

    My son was in the process of updating his USB drivers to install an xpert-tv device and in doing so all of his USB ports went dead. I have read many of the existing posts and the difference we are experiencing is we do have no other way of connecting a keyboard or mouse to the computer other than USB, no ps/2 ports at all. I have tried rebooting in safe mode, accessing the BIOS but the computer does not respond to any keyboard commands.

    Unfortunately the only thing I can tell you about the computer is it's a DELL I can't even give you the model# at this point.

    How can I gain control of the computer to do any problem solving at all? My first thought was to purchase a PCI card with ps/2 ports but not sure if that will work.

    Does anyone have any thoughts at all?

    Appreciate all your help inadvance.
     
  2. DaMak420

    DaMak420 TS Rookie Posts: 189

    are you sure its a dell with no ps2 ports?

    That in itself has left me confused.... i have NEVER seen a dell without them (desktop of course....)
     
  3. wolfedb

    wolfedb TS Rookie Topic Starter

    I was able to pull the specs off of the Dell Website and it's a dimension 5100. Below is a list of the external connectors...


    External connectors:

    Video
    15-hole connector

    Network adapter
    RJ-45 connector

    USB
    two front-panel and five back-panel USB 2.0-compliant connectors

    Audio
    five connectors for line-in, line-out, microphone/ side-surround, surround, and center/subwoofer connector (LFE channel); two front-panel connectors for headphones and microphone
     
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