Hello All, My son was in the process of updating his USB drivers to install an xpert-tv device and in doing so all of his USB ports went dead. I have read many of the existing posts and the difference we are experiencing is we do have no other way of connecting a keyboard or mouse to the computer other than USB, no ps/2 ports at all. I have tried rebooting in safe mode, accessing the BIOS but the computer does not respond to any keyboard commands. Unfortunately the only thing I can tell you about the computer is it's a DELL I can't even give you the model# at this point. How can I gain control of the computer to do any problem solving at all? My first thought was to purchase a PCI card with ps/2 ports but not sure if that will work. Does anyone have any thoughts at all? Appreciate all your help inadvance.