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Usb Ports Not Working Properly

Discussion in 'Other Hardware' started by anthonyd46, May 24, 2006.

  1. nork TechSpot Maniac Posts: 630

    Okay, so what do you think? Start with uninstalling usb drivers at root hub in dev mgr? Reboot and pray, lol.
    Then, if that fails? What do you think?
    How about any win xp media centre repair install? Can that be done with the type of install cd he has? Maybe not.
    Not to start this up again, but i certainly should have stated that i do understand your point, i guess i was getting a bit haughty. Its still a truce, lol.
  2. nork TechSpot Maniac Posts: 630

  3. anthonyd46 Newcomer, in training Posts: 26

    ok nork heres what i have:

    Adaware
    Spy Sweeper
    Advanced System Optimizer
    Trend Micro Pc-illin Internet Security 12

    I run each one at least once a day, it said i had 1 viruses yesterday which was some setup.exe file, but it cleaned it and problem still there.

    And i menetioned in the original post i did the repair install 3 times........and i tried that removing usb thing in device manager nothing
  4. anthonyd46 Newcomer, in training Posts: 26

    $245.00 US per request (during business hours) or use an existing contract

    $490.00 US or $590.00 CN per request for business-critical after-hours support.

    ok then how do i get the hotfix im not paything that kinda money for something that might not work.........
  5. anthonyd46 Newcomer, in training Posts: 26

    well any ideas?
  6. Tedster Techspot old timer..... Posts: 10,047   +11

    Possibilities (in order of likeliness):
    Bad USB port connections to motherboard.
    Bad USB drivers, (or not loaded at all)
    Bad PSU giving bad voltage to USB lines
     
  7. nork TechSpot Maniac Posts: 630

    I think we may be at the point where its likely something more serious.
    However, i also think it would be good to hear from someone with another reasonable suggestion.
    Failing which, here are a few suggestions:
    What is the make and model of your power supply? If its a generic that came with the case it could be that the power line (rail) supplying the usb is too weak to allow the usb to work. You would need a multimeter for that and i can show you a good tutorial on how to do this. You can buy one at an auto store for about $10, either digital or analog would do fine.

    Or, you could borrow a power supply from a friend or from work and try a different power supply. Or simply buy one from, say, newegg. You can get a decent one for under $40 there.

    Also you could remove and uninstall all non-essential hardware and see if that helps.
    If all that failed i would suggest trying a complete fresh as-new install, complete with a "zero fill" of the hard drive. Of course, you would want to back up your data before doing that.
    If all that failed i would consider that the motherboard may be defective in the usb area.
  8. jobeard TS Ambassador Posts: 12,235   +123

    Let's get back to some basic info;
    what kind of system do you have (make/model memory) and what kind of
    USB ports do you have? (suggest you add all this to your online user profile)
    eg: my Toshiba/s161 has both USB 1.1 and 2.0 devices and
    the 1.1 is on the side; useful for slow speed devices (eg mouse).
    I attach my ext HD, printer and camera to the 2.0 ports on the back panel.

    Wierd that you didn't get good results from uninstalling all USB devices and
    rebooting to get auto discovery to reinstall them.

    Also major disappointment to see your constant reinfection :blackeye:
  9. anthonyd46 Newcomer, in training Posts: 26

    how do i tell if its 1.1 OR 2.0 i have an inspiron 9300 80gb i think no ext heard drive
  10. anthonyd46 Newcomer, in training Posts: 26

    ok ive put all my system properties in my profile
  11. nork TechSpot Maniac Posts: 630

    Go to Dell website, product info, search for inspiron 9300 and get the product info, there you will find out which usb ports are 2.0 and\or 1.1.
  12. anthonyd46 Newcomer, in training Posts: 26

    512 MB of DDR2 dual-channel SDRAM standard, upgradable to 2 GB maximum
    2 SoDIMM sockets, both are user-accessible
    Up to 128MB of memory shared when 64MB ATI's MOBILITYTM RADEONĀ® X300 HyperMemoryTM is selected

    I/O Ports
    IEEE 1394 integrated port (1394 cable and software sold separately)
    6-USB 2.0 (Universal Serial Bus) compliant 4-pin connectors
    SD Memory Reader
    Video: 15-pin monitor connector
    Digital Video Interface (DVI)
    S-Video: 7-pin mini-DIN connector
    Audio jacks: Stereo headphones/speakers miniconnector (same as line-out), microphone miniconnector

    Chassis
    17-inch WXGA+ and WUXGA displays:
    Height: 1.6-inches (41.5 mm)
    Width: 15.5-inches (394 mm)
    Depth: 11.3-inches (287 mm)
    Weight: Starting at 7.85 lbs. (3.56 kg). Weight shown is with 17" WXGA+ display, optical drive and 53Whr 6-cell battery.1

    Power
    Learn More
    Battery:
    6 Cell 53 WHr Lithium Ion Primary battery. Approximate operating time: Up to 3.4 hours.2
    Optional: 9 Cell 80 WHr Li-Ion primary battery. Approximate operating time: Up to 5.2 hours.2

    AC Adapter:
    Input voltage: 90 to 264 VAC
    Input current (maximum): 1.7A
    Output current: 4.5A max at 4-second pulse, 3.5A continuous
    Output power: 90W standard
    Dimensions (H x W x D): 1.1-inch (28mm) x 2.3-inch (59mm) x 5.25-inch (134mm)
    Weight (with cables): 0.9 lbs. (0.4 kg)

    Power Management
    Suspend-to-RAM mode
    Suspend-to-disk mode
    Stand-by mode (turns off LED and HDD)

    Slots
    Connectors: (1) Type I or Type II card
    3.3 and 5 V cards supported
  13. nork TechSpot Maniac Posts: 630

    So you have 6 usb2.0 ports, right?
  14. anthonyd46 Newcomer, in training Posts: 26

    yes 6 usb 2.0
  15. anthonyd46 Newcomer, in training Posts: 26

    nobody yet?
  16. nork TechSpot Maniac Posts: 630

    I'm sorry, but i didnt post as i am out of options.
    Have you been able to swap out the power supply? Like borrow one and install it to see if that was the problem.
    I mentioned the power supply and a few other suggestions and didnt get a response on that. For instance, i asked what make and model power supply you have.
    And how old is your pc?
  17. anthonyd46 Newcomer, in training Posts: 26

    the pc is 60 days old and the power supply is the standard dell one that comes with it i dobut thats the problem because the usb worked fine before but for a 2 month old computer this shouldnt be happening...
  18. nork TechSpot Maniac Posts: 630

    If the usb can go bad, so can the power supply, you just never know.
    Its not like Dell puts better power supplies in their units, but some do differ from the norm, so first, since you have a Dell, you would want to check out if your pc is using a standard ps or not. And, if the pc is 60 days old, then you are under warranty anyway.
  19. anthonyd46 Newcomer, in training Posts: 26

    called dell they have no idea.....tried numerous registry fixes, removing the real player, theres something called autofix.exe butif i cant get the camera to show as a removable device as like an e f drive i cant use that any more suggestions?
  20. nork TechSpot Maniac Posts: 630

    Why cant you send it in for repairs? Its only 2 months old you said, warranty is 1 yr minimum.
    Did you ask Dell about what kind of power supply you have if its standard atx or Dell atx?
    But again, they should be either be helpin you fix your usb ports for you or having you return the unit for repairs!