USB ports not working

By shimaVK
Nov 28, 2012
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  1. Hello,

    I've been having some problems with the usb ports in my laptop since a few months, all of them just stopped working and they wouldn't detect my mouse or printer and so on.

    As soon as I log on, about 6 windows pop up saying a new hardware has been found. when I choose to install them automatically, a new window opens saying "the software for the usb root hub has not passed the windows logo test..." or something along those lines...
    I click to continue anyway, and about halfway through the installation, an error appears.

    I have tried uninstalling the drives and restarting, but the same thing keeps happening.
    can someone please please help??!!
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    What make/model is your computer or motherboard?

    Also, try this (is a longshot but sometimes works when usb ports stop working)
    Unplug computer from wall. If a laptop, remove battery also. Disconnect all devices. Let the computer sit a couple hours. Then hookup and try starting up again.

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