Used to have sound, now I don't...

By Aghmin
Apr 14, 2009
  1. I have NO SOUND at all on this computer. (My old one is getting worked on) -- I am curious if anyone can give me any ideas how to fix it. Speakers are plugged in but the sound just won't work. (On anything, game, desktop, anything)

    Here's some information:

    1) I use SB Audigy 2 ZS Audio [A400] as my soundcard.

    2) I went to Creative Labs website and downloaded a tool called "Creative Diagnostics" and when I run it says:

    Hardware Detection: PASS
    Wave: PASS
    Midi: PASS
    MixeR: PASS
    DirectSound 3D: PASS
    Soundfont: PASS
    Mixer Settings: PASS

    So it looks like everything there might be in order...

    3) There is one thing though, if I go to device manager under "Other Devices" there is something called "Multimedia Audio Controller" with a yellow "?" -- When I click on it says The drivers for this device are not installed. (Code 28)

    To reinstall the drivers for this device, click Reinstall Driver.

    Could this be my problem? If so, how do I get the drivers? Or does anyone know a program I can run that could tell me what my problem is?

  2. mailpup

    mailpup TS Special Forces Posts: 6,979   +362

    Go back to the Creative website. Look for and download the appropriate sound card driver for your model card and install it.
  3. lordbuxton

    lordbuxton TS Rookie

    Try useing realtek instead it should come free with your machine.
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Yes, for testing purposes take note of your motherboards make and model numbers and go to the support website and download and install the latest sound (audio) driver. Be sure to remove the Creative card first
  5. Aghmin

    Aghmin TS Rookie Topic Starter

    Thanks this worked, I actually installed the drivers from the CD for it.

    Thank you all for the reply and sorry for the late update.
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