we have had verison dsl for 3 years and its going very slow now. its pretty random i can do a speed test that says 168kbps download and 128 upload but if i do one more a little bit later or even right after i can get something like 111 download and 118 upload. the maximum i have ever seen only lasted a few days it was 720 download. i have been using http://www.speedtest.net/ and sometimes i use http://www.speakeasy.net/speedtest/ to make sure. with the small amount of information we got from verison tech support i think they said we should be getting at least 800download im not completely sure tho. we have a westel versalink 327w could it be the modem its always pretty hot and we have never replaced it? or could it be that we just get bad service around here?