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Verizon USB modem help please

Discussion in 'Mobile Computing' started by haloman, Jun 25, 2008.

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  1. haloman Newcomer, in training

    I have been trying to fix the problem for months now. I have a verizon USB modem and i got it installed on my computer along with the manager. However, whenever i open the manager and try to connect, it says device not found. I have the USB modem plugged in and installed. I'm going crazy. Please help!
    haloman, Jun 25, 2008
    #1

  2. mscrx Newcomer, in training

    does windows recognize the usb device?
    how long is the usb cable?
    does the modem have an external power supply or does it get power over usb? if so, do you use a powered usb port?

    post more detail on what you already tried or found out
    mscrx, Jun 26, 2008
    #2

  3. haloman Newcomer, in training

    windows itself does, but not the program.

    cable?do you mean on the modem?

    i think it is powered by usb. the usb is 3.0 and has powered a flash drive before.

    i have tried many things, i queried the modem and 2 commands "were not supported"
    haloman, Jun 26, 2008
    #3

  4. mscrx Newcomer, in training

    if the modem got recognized by windows it can only be the manager software. I would try to reinstall both at a time, the software and the windows usb device.
    with the cable I meant the usb cable from computer to modem.
    mscrx, Jun 26, 2008
    #4

  5. captaincranky TechSpot Addict

    I guessing that this is a typo, since the rest of us are on USB 2.0, or time really has passed me by.

    My Verizon Modem (Westell 6100 series) certainly does require an external power adapter.

    Is this really a laptop? Cause if it is I'm going to shut up now, sorry.
    captaincranky, Jun 26, 2008
    #5

  6. Tmagic650 TechSpot Ambassador

    Aren't these Verizon USB modems wireless, regardless if they're used on a desktop or on a laptop computer?
    Tmagic650, Jun 26, 2008
    #6

  7. mscrx Newcomer, in training

    why would it be named usb modem if it was a wireless modem then? hmm...
    mscrx, Jun 27, 2008
    #7

  8. Tmagic650 TechSpot Ambassador

    It is a device that plugs into a USB port. It receives and transmits data just like a cell phone. Do cell phones have wires? NO!
    Tmagic650, Jun 27, 2008
    #8

  9. mscrx Newcomer, in training

    ok, that explains something but you must admit that this has absolutely nothing to do with the problem here... so what?
    mscrx, Jun 27, 2008
    #9

  10. Tmagic650 TechSpot Ambassador

    Ask Verizon for a new modem
    Tmagic650, Jun 27, 2008
    #10

  11. haloman Newcomer, in training

    the modem isnt the problem cause windows can detect it but ive reinstalled the manager many times and no difference. is my pc just stupid? its kinda outdated.
    haloman, Jun 27, 2008
    #11

  12. haloman Newcomer, in training

    yea usb 2.0 excuse me
    haloman, Jun 27, 2008
    #12

  13. captaincranky TechSpot Addict

    Mine's a Westell 6100 series, it's DSL (desktop) and wired at both ends. The Big "V" gives you a choice (I think).
    captaincranky, Jun 27, 2008
    #13

  14. haloman Newcomer, in training

    its working fine on my bros laptop but not my desktop!
    haloman, Jun 28, 2008
    #14
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